• Support active and upcoming audits, including ISO 27001, SOC 2, PCI DSS, HIPAA, and other relevant assurance work by coordinating evidence collection, reviewing evidence quality, scheduling walkthroughs, and following up with control owners. • Support risk assessments, risk register updates, control monitoring, issue tracking, and risk treatment follow-up by working with teams to identify control gaps, agree on practical actions, and track remediation through to completion. • Conduct third-party risk management reviews to support a comprehensive view of organizational risk. • Support ongoing compliance activities across established frameworks and emerging readiness work (including Australia ISM/IRAP/HCF, NIS2, and ISO 42001/AIM) while maintaining policies, procedures, control narratives and supporting documentation. • Respond to customer and prospect security or compliance questions in partnership with Sales, Legal, Security, and Product, and support updates to the Trust Center and other trust documentation. • Prepare clear updates on audit status, risks, blockers, metrics, and remediation progress for leadership and look for opportunities to simplify repeatable processes and reduce audit friction for control owners. • Use risk, audit, and compliance tools to keep work organized, traceable, and easy to report on. • Support internal audit and review activities as needed.

Description Under moderate supervision, develops, executes and maintains processes and automated solutions to ensure operational effectiveness and continual improvement. Analyzes moderate to high complexity technical and business problems using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Responsibility for a variety of operational activities that may include vendor support, reporting, tool administration, systems access, financial processes, regulatory, compliance and attestation activities, monthly releases including readiness, and communications. The candidate can work from anywhere in the U.S. and will need to report to a Liberty Mutual office twice a month, provided there is an office within 50 miles. Responsibilities: - Application Support and Troubleshooting: Provide timely and effective support for a range of business applications, diagnosing and resolving issues to minimize downtime and disruption. This involves analyzing problem symptoms, identifying root causes, and implementing appropriate solutions. - Operational Process Optimization: Collaborate with business teams to understand operational workflows and identify opportunities for system enhancements or process improvements that can increase efficiency and user satisfaction. You will act as a liaison, translating business requirements into technical specifications. - Communication and Collaboration: Effectively communicate with end-users, IT teams, and other stakeholders to provide updates, gather information, and facilitate problem resolution. Your strong negotiation and collaboration skills will be essential in navigating complex issues and achieving consensus. - Analysis and Reporting: Utilize analytical skills to monitor application performance, identify trends, and contribute to the development of reports that inform decision-making. You will assess the impact of changes and ensure that systems align with business objectives. Qualifications - Related moderate business operations and/or systems knowledge - Moderate understanding of IT concepts and processes - Requires moderate communication, negotiation, collaboration, and analytical skills - Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 3 years of relevant experience About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $67000.00 - $126000.00

Role Description Here’s what drives us: - People First – We lead with care, connection, and respect. - Service – Our customers, carrier partners, and team members deserve nothing less than excellence. - Safety – Built into every move we make. - Results – High standards. Real outcomes. - Innovation – We push boundaries and never settle. Key Responsibilities: - Customer Relationship Management: Serve as the primary point of contact for customers during afterhours operations. Build and maintain strong customer relationships by providing exceptional service and resolving issues promptly. - Load Management and Order Fulfillment: Build, book, and manage customer shipments from pickup through delivery. Ensure accurate and timely data entry into Transportation Management Systems (TMS) and provide shipment status updates. - Quoting, Pricing, and Negotiation: Prepare customer quotes, bid on spot boards, and negotiate pricing with carriers and customers. Balance competitiveness with profitability to maximize margins. - Operational Problem Resolution: Proactively identify and resolve shipment delays, carrier issues, and customer concerns. Collaborate with internal departments including claims, carrier services, sales, and operations to ensure successful load execution. - Performance and Revenue Management: Drive revenue growth, margin improvement, and customer retention. Monitor key performance indicators (KPIs) including load count, revenue, margin, customer satisfaction, and operational efficiency. Work Environment: - Fast-paced logistics and transportation environment requiring multitasking and strong attention to detail. - Remote work setting after completion of training, requiring self-motivation and independent decision-making. - Frequent interaction with customers, carriers, and internal teams through phone, email, and collaboration platforms. - Use of transportation management systems, reporting tools, and communication software throughout the workday. Days and Shift Information: - Night shift schedule: 6:00 PM – 3:00 AM with a one-hour break typically occurring around 10:00 PM or 11:00 PM. - Position transitions to a remote work environment after successful completion of in-office training and demonstration of proficiency in afterhours operations. - Standard workday consists of 8 hours. Qualifications - Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred but not required. - Experience: Previous experience in logistics, freight brokerage, transportation, supply chain, or customer service preferred. Familiarity with transportation management systems (TMS) and logistics operations required. Experience using logistics and transportation platforms such as McLeod, MercuryGate, DAT, Truckstop, and E2open preferred. Proficiency with Microsoft Office Suite, Excel, Teams, Dialpad, and reporting tools such as Power BI. Strong understanding of shipment management, pricing, customer service, and operational processes. - Personality Traits: Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Highly organized with effective time management skills. Strong negotiation and relationship-building capabilities. Customer-focused with a commitment to service excellence. Team-oriented while maintaining the ability to work independently in a remote environment. Self-starter who thrives in a dynamic, fast-paced setting. Detail-oriented with the ability to manage multiple priorities simultaneously. Benefits - Pay: $34/hr - $37.50/hr - Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. - Medical, Dental, Vision, Life Insurance, Disability - Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program - All your information will be kept confidential according to EEO guidelines.

Role Description We’re looking for a proactive, tech-savvy, and people-friendly Help Desk Specialist II to support our fast-paced, Mac-centric environment. The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff. This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S.-based teams, especially during Pacific Time business hours. What You'll Do - Provide Tier 1 & 2 support for macOS laptops, Windows OS laptops and applications, including hardware and software troubleshooting. - Use Jamf Pro to manage MacOS laptops and Workspace One for WindowsOS laptops, configure, update, and secure Apple laptops. - Assist with Google Workspace tools—Gmail, Calendar, Drive—troubleshooting access, configuration, and integration issues. - Wipe, reimage, and restore Mac laptops; experience with Druva cloud backup or similar tools is preferred. - Experience in Atlassian (Jira/Confluence) or an equivalent Service Desk management platform. - Assist in onboarding and offboarding tasks, including user provisioning, laptop setup, and account configuration. - Utilize Jira Service Management to complete assigned tasks, and provide clear, detailed documentation on work done. In addition updating current documentation and Confluence documents as needed. - Collaborate with U.S.-based IT and Security teams; must be available for a few meetings every week early morning Pacific Time hours. - Provide friendly, effective, and professional support to technical staff, including developers, QA engineers, and product teams. - Identify recurring issues and recommend process improvements or automation opportunities. - Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must. Must also live near a FedEx shipping location. Qualifications - 1–2 years of IT support experience, ideally in a software or SaaS company. - Strong experience supporting macOS, WindowsOS and using Jamf Pro, Workforce One for device management. - Familiarity with Google Workspace admin tools and troubleshooting. - Experience with Druva or other cloud-based backup and restore solutions is a strong plus. - Basic understanding of Okta or other identity management systems is a plus. - Excellent communication skills and a great personality—friendly, approachable, and solution-oriented. - Comfortable working independently and cross-functionally in a remote setting. - Must be able to attend a few meetings per week during the Pacific Time Zone. - Must be able to communicate in English. Benefits - Competitive pay, health insurance, accident insurance, life insurance, and a retirement savings plan. - Paid annual leave, paid holidays, paid parental leave, paid leave for life events, and a paid year-end holiday break. - A robust catalog of benefits that support your professional growth and personal wellbeing, including work from home funds, wellness checks, and more… - The typical base salary range for this position is $28 - $34 per hour.