• Guide clients through the onboarding process, ensuring a smooth and positive experience • Collaborate with cross-functional teams to ensure the successful implementation of our solutions • Establish and maintain strong relationships with key stakeholders • Conduct regular check-ins to understand clients' evolving needs and challenges • Develop and implement strategies to increase customer retention rates • Proactively address potential issues and resolve customer concerns promptly • Identify opportunities to upsell additional products or services based on client needs • Collaborate with the sales team to explore cross-selling possibilities • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies • Collect and analyze customer feedback to identify areas for improvement.

• Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention. • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. • Visit customers twice a year to strengthen relationships and understand their evolving needs. • Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues. • Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform. • Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions. • Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs. • Foster customer champions within client organizations to drive advocacy and referrals. • Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery. • Identify opportunities for upselling and cross-selling CloudSEK’s products and services. • Ensure on-time renewals and maintain a high customer retention rate. • Source referrals and participate in revenue generation activities. • Ensure 100% product usage for features subscribed by the customers. • Conduct configuration reviews and provide recommendations for product enhancements. • Gather and analyze customer feedback to contribute to product development and improvement. • Maintain accurate records of customer interactions and activities in CRM systems. • Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.

• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs • Coordinate onsite logistics and conduct training sessions • Ensure students are effectively onboarded and supported • Facilitate in-person or virtual enablement training that educate teachers and administrators • Grow and nurture relationships with administrators and teachers • Help expand grassroots approach to high-impact tutoring and district-wide engagement

• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed