• Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention. • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. • Visit customers twice a year to strengthen relationships and understand their evolving needs. • Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues. • Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform. • Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions. • Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs. • Foster customer champions within client organizations to drive advocacy and referrals. • Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery. • Identify opportunities for upselling and cross-selling CloudSEK’s products and services. • Ensure on-time renewals and maintain a high customer retention rate. • Source referrals and participate in revenue generation activities. • Ensure 100% product usage for features subscribed by the customers. • Conduct configuration reviews and provide recommendations for product enhancements. • Gather and analyze customer feedback to contribute to product development and improvement. • Maintain accurate records of customer interactions and activities in CRM systems. • Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.

• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs • Coordinate onsite logistics and conduct training sessions • Ensure students are effectively onboarded and supported • Facilitate in-person or virtual enablement training that educate teachers and administrators • Grow and nurture relationships with administrators and teachers • Help expand grassroots approach to high-impact tutoring and district-wide engagement

• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed

• Account Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segments. • Customer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impact. • Executive Relationship Management: Build and maintain executive-level relationships (CTO, CIO, VP Engineering, Procurement, etc.), becoming a trusted advisor in infrastructure strategy. • Service Delivery Coordination: Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual obligations, and operational outcomes are met. • Growth & Expansion: Identify opportunities for growth, renewal, and expansion through close alignment with Sales, Product, and Solution Architecture. • Risk Management: Proactively identify churn risks and create mitigation plans through strategic success planning, stakeholder engagement, and value realization frameworks. • Advocacy: Represent the customer’s voice internally, influencing roadmap and service improvements. • QBRs / EBRs: Lead regular Executive Business Reviews highlighting performance, usage, ROI, and strategic alignment.