• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs • Coordinate onsite logistics and conduct training sessions • Ensure students are effectively onboarded and supported • Facilitate in-person or virtual enablement training that educate teachers and administrators • Grow and nurture relationships with administrators and teachers • Help expand grassroots approach to high-impact tutoring and district-wide engagement

• You are the first point of contact for our global customer base • You will lead the customer on-boarding process with optimized solution • Integration of their CRM systems with Neuron7 products • Data integration steps with engineering teams • Collaboration with customer PM for change management activities • Development of training content • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team • Develop longterm relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams • Learn the new AI / NLP products / features as they are released and showcase demos to customers • Develop templates / models and train new customer success team members as needed

• Account Ownership: Serve as the primary post-sales point of contact for a portfolio of top-tier strategic accounts across enterprise, AI/ML, and hyperscale segments. • Customer Outcomes: Drive adoption, expansion, and retention by aligning customer goals to product capabilities and ensuring measurable business impact. • Executive Relationship Management: Build and maintain executive-level relationships (CTO, CIO, VP Engineering, Procurement, etc.), becoming a trusted advisor in infrastructure strategy. • Service Delivery Coordination: Partner with Technical Account Managers (TAMs) and Service Delivery to ensure SLAs, contractual obligations, and operational outcomes are met. • Growth & Expansion: Identify opportunities for growth, renewal, and expansion through close alignment with Sales, Product, and Solution Architecture. • Risk Management: Proactively identify churn risks and create mitigation plans through strategic success planning, stakeholder engagement, and value realization frameworks. • Advocacy: Represent the customer’s voice internally, influencing roadmap and service improvements. • QBRs / EBRs: Lead regular Executive Business Reviews highlighting performance, usage, ROI, and strategic alignment.

• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives. • Partner cross-functionally with Sales, Product, Engineering, and Operations to ensure customer feedback drives roadmap and quality improvements. • Establish a scalable Customer Success operating model that supports enterprise, mid-market, and SMB customers. • Lead Customer Success Managers to proactively manage relationships, adoption, and Net Revenue Retention (NRR). • Develop frameworks for onboarding, adoption, health scoring, renewal, and expansion. • Champion customer advocacy programs, referenceability, and voice-of-the-customer initiatives. • Oversee TAMs providing proactive technical guidance, performance optimization, and architecture support. • Drive service-level excellence across compute, storage, networking, and GPU-based infrastructure environments. • Ensure tight alignment between TAMs, engineering, and support to accelerate resolution of complex issues. • Lead the end-to-end delivery of infrastructure in alignment with customer contracts, SLAs, and statements of work (SOWs). • Ensure all service commitments — including performance, uptime, response, and delivery milestones — are consistently met or exceeded. • Partner closely with data center operations, engineering, and program management to ensure operational readiness and accountability for each customer engagement. • Establish governance frameworks for contract compliance, change management, and escalation to ensure transparency and customer trust. • Drive a culture of proactive delivery excellence, balancing efficiency, scalability, and adherence to contractual obligations. • Define key metrics: NRR, logo retention, customer health, time-to-value, and SLA adherence. • Build scalable systems and automation for renewals forecasting, success planning, and engagement tracking. • Mentor directors and senior managers, fostering a performance-driven, customer-centric culture.