• Own and deliver the strategic segment’s annual bookings plan, with primary emphasis on new logo acquisition, competitive displacement, and multi-product expansion into the world’s largest enterprise accounts • Build and lead a team of Strategic Account Executives focused on winning new business, recruiting, coaching, and developing sellers who thrive on opening new relationships, closing complex deals, and growing Gainsight’s footprint • Drive pipeline generation and maintain strong forward-looking coverage across the team, setting the pace for outbound prospecting, account-based engagement, and executive relationship development • Personally engage as an executive sponsor on the largest and most complex opportunities, including C-level prospecting, deal strategy, competitive positioning, and negotiation on high-value transactions • Build and execute account-level strategic plans for every named account, identifying whitespace, mapping decision-makers, positioning against competitors, and connecting the full Gainsight portfolio to customer priorities • Orchestrate multi-product selling across Gainsight’s solution portfolio including customer success, community, education, AI agents, and conversational intelligence to land larger initial deals and drive platform-level adoption • Collaborate cross-functionally with Customer Success, Solution Consulting, RevOps, Product, Marketing, and Professional Services to accelerate deal cycles, ensure strong post-sale handoffs, and deliver customer outcomes that fuel expansion and advocacy • Manage the full commercial lifecycle for your segment, including renewals, ensuring the team protects revenue while staying focused on growth • Deliver accurate, rigorous forecasts through structured deal reviews and pipeline inspection, providing clear visibility to senior leadership on segment performance, risks, and opportunities • Attract, retain, and develop top sales talent, building a team culture where high performers are recognized, coached, and challenged to grow

Title: Freelance VP, Associate Director, Experience Planning Location: NYC , NY Job Description: About the job At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people - from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts. Inclusivity Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity. Flexibility At Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge. Who We Are Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait. Title: Freelance Associate Director, Engagement Strategy Location: NYC - Hybrid Department/Discipline: Experience Collective (ECx) Background The Freelance Associate Director, Engagement Strategy, as part of our The Experience Collective (ECx), partners with our healthcare clients to design modern, unified experiences for HCPs and consumers, predominantly in digital. Our The Experience Collective (ECx) is an established team of digital-first experts who sit at the intersection of strategy, creative, and technology to deliver audience-centric experiences through the right channels, tactics, and partners. Our Engagement Strategists are anchored by tech trends, audience digital habits, digital platform knowledge & best practices, creative technology, CX, and purposeful innovation. In addition to a background in digital strategy (or a related role), our Freelance Associate Director, Engagement Strategist will need to have a keen interest in emerging technologies. Together with other members of The Experience Collective (ECx), they’ll help us chart the future of healthcare marketing and get other teams and our clients excited about it! The Freelance Associate Director, Engagement Strategy position reports into the VP, Director of Engagement Strategy. What You’ll Do - Digital/Engagement strategy: Lead the development of channel strategies and tactical plans that meet our clients’ business goals, in partnership with brand strategy and creative teams - Omnichannel planning: Lead the development of omnichannel strategies that integrate customer journey mapping, personalization, and data analytics to deliver a seamless and engaging customer experience across all touchpoints - Client counsel and leadership: Work alongside senior account, creative, and brand strategy teams to steer the direction of our work from an Engagement perspective – and provide ongoing guidance and insight to clients about the best courses of action - Tactical ideation: Tease out the real why behind our clients challenges and guide the team in ideating initiatives that break through barriers and deliver on the key brands priorities in impactful and novel ways. - Innovation: Engage with emerging technologies and channels (AI, voice/audio tech, etc.) and identify opportunities for us to introduce new processes, partners, and tactics into our work, leveraging your strategic prowess to navigate it all - Thought leadership: Provide guidance on digital marketing trends, best practices, inspiration and proactive POVs on emerging channels or technologies to our clients and our agency. - Media integration: Bring working knowledge of media in the healthcare space to provide high level thoughts in plans and opportunities our media partners share What You’ll Bring - Advanced-level thinking as a digital strategist with 6+ years of experience - Pharmaceutical and healthcare experience across HCP and patient - A solid, varied foundation in digital with fluency across CRM, web, mobile, OLA, and SEO/SEM - Proven ability to guide connected and personalized omnichannel marketing strategies (eg creating omnichannel experience maps, digital ecosystems, and journeys) - Experience creating dynamic and compelling presentations that deliver digital strategy and new thinking into a clear story, across the agency as well as with clients - The ability to turn data points into insights that lead to actionable recommendations - Fluency in digital and social analytics capabilities so that you can partner with our analytics team to set and evaluate KPIs - Fascination with the everchanging digital space – you don’t mind getting your hands dirty to experiment with new apps and technologies - An entrepreneurial spirt looking to continually grow and push things to new places - The ability to explain things others may not always fully understand in a way that gets them excited about a channel, tactic, or innovation opportunity - A collaborative nature that is unafraid to tap others for their unique perspectives and points of view as part of your work process - Impeccable written, verbal communication, and storytelling skills  - Strong self-direction, motivation, and organization  The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. - $100/hr - $110/hr

• Strive for a deliberative, results-oriented, transparent and mission-driven workplace • Work together with senior leaders to retain and grow current clients, attract new clients, and expand capabilities and offerings • Build and nurture client relationships by providing team leadership and strategic guidance to clients • Develop appropriate strategies for the best possible outcome for clients and the firm • Lead proposals, bids, extensions and recompetes, and help ensure market-appropriate and competitive proposal design and pricing • Apply a growth mindset to cross-enterprise collaboration with other Altarum operating divisions • Maintain a strong grasp on market environmental conditions, pricing strategies, and technological advancements • Build and develop talent to drive the future success of the organization • Strategically recruit, hire, and develop people and teams, to include coaching Account Directors on growth and client relations • Provide oversight and quality control for all client accounts in their portfolio • Support growth, productivity, and impact in measurable, tangible ways • Ensure individual portfolio accounts are profitable and sustainable • Develop and execute innovative and creative solutions for account teams • Coordinate with Account Directors in their contract-level performance, budget and management, and risk review and mitigation efforts • Ensure a high level of client satisfaction across the portfolio • Interact with corporate support functions in finance, legal, contracts, marketing and communications, and others to respond to and manage data calls, contract issues, and thought leadership initiatives

Role Description The Vice President of Product Management leads the strategy, vision, and performance of the company’s ecommerce and digital product portfolio. Reporting to the CIO, this role partners cross-functionally to drive revenue growth, customer retention, and operational excellence through scalable digital solutions. This is a high-ownership position suited for a builder with a proven track record of launching and scaling products. The ideal candidate combines data-driven decision-making with strong executive communication to deliver impactful business outcomes. - Develop market opportunity assessments, total addressable market analysis, and digital investment business cases to support executive decision-making. - Establish and lead a formal Voice of the Customer program that captures customer feedback, usage insights, advisory board input, and market intelligence to influence product strategy and investment decisions. - Define and implement a formalized governance process to capture, review, prioritize, and approve potential product changes. - Build and launch B2B digital platforms, portals, data & system integrations, and APIs, driving customer adoption, and delivering measurable revenue growth. - Connect product strategy to business outcomes: defining what to build, getting it to market, and making sure customers succeed with it. - Accountable for the commercial performance of the digital commerce portfolio, including revenue growth, gross profit contribution, customer lifetime value, and return on digital investments. - Create go-to-market programs from the ground up, and the structures, KPIs, and feedback loops that turn product releases into lasting competitive advantages. - Responsibility over work capture, user story creation, backlog grooming, backlog prioritization, and sprint management. - Act as an escalation point for high severity client and IT internal issues that arise from within the IT team, directly from customers, or from other line of business functions. - Actively participate in setting objectives & ensure they are met and communicated across the IT Organization. - Effectively communicate and report operational progress to Business and IT leadership on a regular basis including product release management, work prioritization, sprint management (burndown), and defect management. - Assist IT executive management in the development and implementation of IT strategic plans, initiatives, direction, and annual budgets. - Ensure customer satisfaction is the priority at all time. - Proactively identify enhancement opportunities to platforms through root cause of support tickets to improve uptime and reduce support costs. - Ensure appropriate monitoring tools are in place to generate alerts before a customer identifies an issue and that ownership for creating and responding to alerts is clear. Qualifications - A track record of leading or building best-in-class technology solutions resulting in measurable business outcomes in terms of sales and/or revenue, customer retention, repeat business, efficiency, data capture, etc. - Experience leading design and delivery of ecommerce solutions. - Experience leading design and delivery of self-service B2B customer portals. - Experience interacting with data professionals to deliver data conversion & normalization and system integrations. - Experience standing up outward facing APIs. - Proven ability to influence executive stakeholders and drive enterprise-wide transformation initiatives. - Participation in Customer Advisory Boards. - Demonstrated technical application development or architecture experience (technical background). - Direct experience partnering with executive-level management and business leadership in successfully launching new products and enhancements to existing products. Requirements - 15+ years overall experience, with a minimum of 5 years technical experience in Application Development or Enterprise Architecture. - 5+ years of product or technical product management experience, with full-cycle responsibility for enterprise, client-facing platforms. - 4+ years Executive Leadership background at Senior Director, AVP or VP level in a product management role. - BA / BS in Information Systems, Business or a related field from an accredited institution or equivalent work experience.