• Strive for a deliberative, results-oriented, transparent and mission-driven workplace • Work together with senior leaders to retain and grow current clients, attract new clients, and expand capabilities and offerings • Build and nurture client relationships by providing team leadership and strategic guidance to clients • Develop appropriate strategies for the best possible outcome for clients and the firm • Lead proposals, bids, extensions and recompetes, and help ensure market-appropriate and competitive proposal design and pricing • Apply a growth mindset to cross-enterprise collaboration with other Altarum operating divisions • Maintain a strong grasp on market environmental conditions, pricing strategies, and technological advancements • Build and develop talent to drive the future success of the organization • Strategically recruit, hire, and develop people and teams, to include coaching Account Directors on growth and client relations • Provide oversight and quality control for all client accounts in their portfolio • Support growth, productivity, and impact in measurable, tangible ways • Ensure individual portfolio accounts are profitable and sustainable • Develop and execute innovative and creative solutions for account teams • Coordinate with Account Directors in their contract-level performance, budget and management, and risk review and mitigation efforts • Ensure a high level of client satisfaction across the portfolio • Interact with corporate support functions in finance, legal, contracts, marketing and communications, and others to respond to and manage data calls, contract issues, and thought leadership initiatives

Role Description The Vice President of Product Management leads the strategy, vision, and performance of the company’s ecommerce and digital product portfolio. Reporting to the CIO, this role partners cross-functionally to drive revenue growth, customer retention, and operational excellence through scalable digital solutions. This is a high-ownership position suited for a builder with a proven track record of launching and scaling products. The ideal candidate combines data-driven decision-making with strong executive communication to deliver impactful business outcomes. - Develop market opportunity assessments, total addressable market analysis, and digital investment business cases to support executive decision-making. - Establish and lead a formal Voice of the Customer program that captures customer feedback, usage insights, advisory board input, and market intelligence to influence product strategy and investment decisions. - Define and implement a formalized governance process to capture, review, prioritize, and approve potential product changes. - Build and launch B2B digital platforms, portals, data & system integrations, and APIs, driving customer adoption, and delivering measurable revenue growth. - Connect product strategy to business outcomes: defining what to build, getting it to market, and making sure customers succeed with it. - Accountable for the commercial performance of the digital commerce portfolio, including revenue growth, gross profit contribution, customer lifetime value, and return on digital investments. - Create go-to-market programs from the ground up, and the structures, KPIs, and feedback loops that turn product releases into lasting competitive advantages. - Responsibility over work capture, user story creation, backlog grooming, backlog prioritization, and sprint management. - Act as an escalation point for high severity client and IT internal issues that arise from within the IT team, directly from customers, or from other line of business functions. - Actively participate in setting objectives & ensure they are met and communicated across the IT Organization. - Effectively communicate and report operational progress to Business and IT leadership on a regular basis including product release management, work prioritization, sprint management (burndown), and defect management. - Assist IT executive management in the development and implementation of IT strategic plans, initiatives, direction, and annual budgets. - Ensure customer satisfaction is the priority at all time. - Proactively identify enhancement opportunities to platforms through root cause of support tickets to improve uptime and reduce support costs. - Ensure appropriate monitoring tools are in place to generate alerts before a customer identifies an issue and that ownership for creating and responding to alerts is clear. Qualifications - A track record of leading or building best-in-class technology solutions resulting in measurable business outcomes in terms of sales and/or revenue, customer retention, repeat business, efficiency, data capture, etc. - Experience leading design and delivery of ecommerce solutions. - Experience leading design and delivery of self-service B2B customer portals. - Experience interacting with data professionals to deliver data conversion & normalization and system integrations. - Experience standing up outward facing APIs. - Proven ability to influence executive stakeholders and drive enterprise-wide transformation initiatives. - Participation in Customer Advisory Boards. - Demonstrated technical application development or architecture experience (technical background). - Direct experience partnering with executive-level management and business leadership in successfully launching new products and enhancements to existing products. Requirements - 15+ years overall experience, with a minimum of 5 years technical experience in Application Development or Enterprise Architecture. - 5+ years of product or technical product management experience, with full-cycle responsibility for enterprise, client-facing platforms. - 4+ years Executive Leadership background at Senior Director, AVP or VP level in a product management role. - BA / BS in Information Systems, Business or a related field from an accredited institution or equivalent work experience.

• Lead the development and execution of enterprise-wide provider network and contacting strategies to ensure network adequacy, competitive positioning, and alignment with business growth objectives • Define and drive multi-year provider contracting roadmaps, including rate strategy, value-based care models, and risk-sharing arrangements • Oversee network design, expansion, and optimization across markets, ensuring alignment to cost-of-care targets, access standards, and product strategy • Utilize market intelligence, competitive insights, and performance analytics to inform network composition and contracting priorities • Ensure network configurations balance cost efficiency, quality outcomes, and provider access including optimization of high performing and preferred provider tiers • Direct end-to-end provider network development, including contracting strategy, negotiation execution, reimbursement methodologies, and ongoing performance management • Establish and implement innovative contracting models (e.g. value-based care, bundled payments, shared savings, capitation where appropriate) to drive cost, quality, and experience outcomes • Lead complex provider negotiations with health systems, specialty providers, and ancillary partners, ensuring alignment with financial targets and strategic priorities • Identify and executive opportunities to strengthen network performance through contract optimization, utilization management alignment, and provider incentives • Oversee network capacity planning, coverage adequacy, and provider mix optimization to meet demand and growth projections • Drive enhancements to provider-facing tools, systems, and processes to improve operational efficiency and experience • Ensure all network initiatives and contracting programs delivery against defined KPIs, including affordability, unit cost reductions, ROI and performance guarantees • Partner with Product, Clinical, and Market leaders to align network capabilities with product design and clinical program requirements • Ensure provider contracts and reimbursement structures support new product features, care models and clinical program requirements • Enable scalable network and contracting solutions to support new market entry, product launches, and client-specific configurations • Lead the development of network-related program capabilities and positioning to support client growth and retention • Partner closely Sales, Underwriting, Medical Economics, and Actuarial teams to align network contracting strategy with pricing, underwriting assumptions and growth targets • Support pre-sale and post-sale activities through network strategy articulation, provider disruption analysis, and competitive positioning • Ensure timely adaptation of network models in response to evolving healthcare landscape and client needs • Serve as a key liaison between Network Management, Product / Network Analytics, Medical Economics, Provider Experience, Clinical Operations, Compliance, Revenue Cycle Management (RCM), Implementations and Operations teams • Align stakeholders around contracting strategies, financial targets, and execution plans, ensuring seamless operationalization • Provide strategic input into enterprise priorities, including cost-of-care management, provider partnerships, and long-term growth strategy • Represent CareCentrix in executive-level negotiations with provider organizations, health systems and strategic partners • Build and maintain strong, collaborative provider relationships that enable favorable contracting outcomes and long-term partnership value

• Serve as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live. • Lead and build a furniture program team who will support you in the delivery of JLL’s furniture program scope. • Own and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners. • Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required. • Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery. • Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements. • Lead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing — verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance. • Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations. • Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis. • Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows. • Provide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking. • Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization. • Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement. • Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data — building a client-specific savings model updated on a regular cadence. • Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge. • Build and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations. • Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication. • Provide regular executive-level reporting and program status updates tailored to the client’s governance cadence. • Represent JLL Furniture Solutions in client QBRs, planning sessions, and strategic discussions related to the furniture program. • Maintain accurate furniture inventory records across the client’s portfolio; track as-built documentation and asset condition. • Identify reuse, redeployment, and decommissioning opportunities to reduce capital expenditure and support sustainability goals. • Coordinate furniture refurbishment, donation, and responsible disposal programs in alignment with client ESG commitments. • Coordinate with JLL regional SMEs (EMEA, APAC, Americas) to ensure program consistency across geographies for clients with multi-regional portfolios. • Partner with JLL’s broader Project and Development Services teams when program activity intersects with active furniture project management engagements. • Contribute to team knowledge base, toolkits, and process improvements that elevate Furniture Solutions’ enterprise program delivery capability nationally.