• Engage with clients to identify opportunities and escalate to sales • Lead small-scale functional requirements discussions • Professionally delegate technical tasks and monitor completion • Present to clients in a persuasive manner

Role Description The Utilization Review Nurse, RN is responsible for providing clinically efficient and effective Inpatient utilization management. Key responsibilities include: - Reviewing inpatient criteria for acute hospital admissions and concurrent review and/or prior authorization requests. - Following evidence-based clinical guidelines, medical necessity criteria, and health plan guidelines. - Assuring that the patient receives high-quality, cost-effective care. - Preparing cases that do not meet medical necessity guidelines for review with the Medical Director. - Working hours are 8am-5pm in PST or MST, including one weekend day after the training period. - Training for the first 3-6 months will be Monday-Friday 8am-5pm PST. - Flexibility to work remotely from anywhere within the U.S. Qualifications - Current unrestricted Registered Nurse (RN) license in state of residence. - 3+ years of clinical nursing experience in acute care hospital or LTAC setting. - 1+ years of Utilization Management experience in hospital or insurance setting. - Experience applying Medicare and/or Medicaid guidelines. - Experience with Milliman (MCG) or InterQual guidelines. - Experience researching and preparing clinical information for case review with Physician Leadership. - Experience providing accurate and timely documentation of clinical review. - Experience employing analytical skills for quality case management and utilization review. - Experience using various computer software applications, including Microsoft Word and Excel. - Ability to work Monday-Friday 8am-5pm in Pacific or Mountain Time Zone. Requirements - Inpatient Utilization Management experience. - Utilization Management experience for insurance or managed care organization. - Prior Authorization experience. - Primary residence in Pacific Time Zone or Mountain Time Zone. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (subject to eligibility requirements). - Salary range from $60,200 to $107,400 annually based on full-time employment.

• Join discovery calls with sales executives to understand prospect challenges and identify how CoCounsel Legal’s capabilities address their needs. • Align product features to the prospect’s vision and operational requirements. • Demonstrate CoCounsel Legal solutions to potential customers, showcasing how technology can transform legal workflows. • Communicate the value and vision of legal technology for legal departments and how it fits within the broader transformation of legal operations. • Share customer experiences that highlight the effectiveness and unique differentiators of CoCounsel Legal’s tools in solving business challenges. • Use business value calculators to help prospects quantify the benefits of adopting CoCounsel Legal solutions. • Collaborate closely with professional services and data security teams during the sales process. • Innovate and bring forward new ideas to demonstrate the impact of technology in legal operations. • Maintain and update sales opportunities and activities in Salesforce. • Meet and exceed quarterly and annual sales targets for CoCounsel Legal solutions.

Role Description Evaluates business unit performance and quality of contact, processing and/or file handling. Consults with business unit to identify primary opportunities impacting quality and recommends course of action to correct unfavorable performance. Leads and executes all aspects of evaluations on a rotational basis, for specific and/or multiple locations. This also includes presentation of results and information to business partners and leaders. - Evaluates quality of service, regulatory compliance and adherence to established procedures in relation to contacts. - Evaluates potential impact of errors made on the customer and subsequent handling of the individual customer’s journey. - Contributes to benchmark audits and targeted reviews. - Identifies trends and recommends priority action items essential for the business to improve the experience for customers and subsequent handling. - Partners with leadership to identify targeted audit needs for individual sites or teams. - Works independently to execute the audit based on the agreed upon scope, analyze the audit results, write audit summary reports, and communicate results to local leaders. - Consults with business to identify top opportunities and recommends actions to improve work product and business results. - Regularly partners with business leadership in meetings and calibration sessions to provide consultation and recommendations, including delivery of communication when needed. - Provides technical assistance to the business with auditing tools, or other applicable technology, and provides suggestions on audits completed by supervisors and other reviewers. - May serve as team audit lead on a rotational basis. - Organizes and obtains pertinent data, communicates expectations to peers, and arranges internal calibrations and re-audits. - Analyzes audit data and assembles audit summary reports for leadership distribution. - Participates in audit closing conferences with leadership. - Completes secondary reviews of peer audits to ensure internal consistency of work. - Assists Compliance with targeted reviews. - Trains new members and mentors potential successors. - Performs other duties as assigned. Qualifications - High school diploma or equivalent required. - Bachelor’s degree preferred. - 1-3 years of experience working in claims or contact center. - Prior Quality and Call Center experience. - Fluent English. Requirements - Experience in a Performance Coach or similar position preferred. - Experience in a Supervisory position or team lead role preferred. Benefits - Competitive salary and performance-based bonuses. - Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc. - Career development and training opportunities. - Dynamic and inclusive work culture within a globally renowned group. - Private Health Insurance. - Pension Plan. - Paid Time Off. - Training & Development.