• Successfully manage multiple software implementation projects, simultaneously, through entire lifecycle from initial planning to close-out. • Report project status to key stakeholders and managers, to include percent complete, milestone attainment, budget-vs-actual, schedule, issue resolution, and risk mitigation. • Establish and maintain effective relationships with customers, internal project team members, and cross-functional contributors. • Escalate issues in a timely and tactful manner and engage the necessary contributors and approvers to identify and execute resolutions while using good judgement and sound reasoning in making decisions. • Identify project risks and create mitigation plans as well as drive a change management process to ensure full project transparency and visibility. • Proactively manage customer expectations and document all changes in scope, schedule and resources/investment. • Facilitate discovery, documentation, delivery, and customer acceptance of software configuration and potential enhancements to be submitted to Product Management. • Timely review and approval of team members’ time and expense entries. • Assist the Director of Customer Success in departmental capacity management to ensure customer projects are properly resourced to meet deadlines and consultant utilization is optimized.

• You’re a natural PM who loves optimizing workflow for efficiency and improving client delivery. • You have a knack for collaborating with cross-divisional teams and motivating the people around you, ensuring all projects are running on-track and on-time to hit deadlines. • You pay attention to the details without losing sight of the big picture and help your team members to do the same. • Managing complex project timelines, competing priorities, risk, and budget is your jam. • You’re the Digital Project Manager that teams dream of-- we can’t wait to meet you! • Note: This is a part-time contractor role that will consist of 20-30 hours a week for an ongoing engagement with potential to turn full time if client load reflects need.

Role Description We're looking for a detail-oriented and organized Systems Support Coordinator to assist with maintaining efficient workflows, supporting daily operations, and ensuring internal systems and processes run smoothly from start to finish. This fully remote opportunity is ideal for someone who enjoys working with structured systems, managing tasks, and keeping operations organized and on track. In this role, you'll use established tools, processes, and training to support system-based workflows, track progress, and maintain accurate records. You'll work independently while ensuring consistency, clear communication, and a high level of accuracy across all tasks. What You'll Do: - Support day-to-day operations by managing system workflows and task progress - Monitor updates, track outstanding items, and follow up as needed - Assist with organizing and maintaining digital systems and records - Communicate with team members to gather, verify, and update information - Ensure data accuracy and consistency across platforms - Help identify inefficiencies and support improvements in processes - Maintain organized documentation and workflow tracking Qualifications - Strong organizational and problem-solving skills - Ability to manage multiple tasks and prioritize effectively - Experience in administrative support, systems coordination, operations, or customer support (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build experience in operations and systems coordination - Supportive and collaborative team environment

• Generate project plans with timelines and task owners • Support project kickoffs and stakeholder alignment • Manage project tasks and timelines • Maintain project documentation • Act as a point of contact for clients • Facilitate meetings and document outcomes • Maintain tracking systems (Cloud Coach, Salesforce, JIRA, Zendesk) • Ensure adherence to implementation processes • Support additional projects as assigned