Role Description This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences. You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands. Key Responsibilities & Impact - Product Strategy: Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company's goals and strategic advancements. - Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. - Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features. - Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. - Scalability and Performance: Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. - Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution. - Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. - Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. - Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy. - Thought Leadership: Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation. Qualifications - Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). - 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is a plus. - Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture. - Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. - Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions. Having AI performance metrics (e.g., resolution rate, accuracy, latency) is a plus. - Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. - Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. - Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry. Requirements - The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Benefits - Health & Wellbeing: - Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. - Wellness Resources: Access to wellbeing resources and programs including our EAP plan. - Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. - Financial Security & Growth: - 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution). - HSA & FSA Plans: To help you plan for health-related expenses on a pre-tax basis. - Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. - Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. - Development: Access to internal professional development resources. - Time Away & Family Support: - Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. - Paid Public Holidays. - Generous Parental Leave Policy: Including maternity/paternity support and fertility services. - Workplace Flexibility: - Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Description Job summary General Motors' Digital Customer Experience team seeks an experienced and motivated Staff Product Manager - Lead Management (Salesforce CRM) to help us redefine how customer demand is captured, routed, and converted across our brands and dealer network. There has never been a more exciting time to join General Motors, and we would love to hear from you if you are passionate about platform-driven transformation, enjoy seeing immediate business impact from your work, and want to help build a world with zero crashes, zero emissions, and zero congestion. The Product Manager will oversee a set of initiatives designed to accelerate change across GM's Salesforce-based lead management ecosystem. The product management function develops feature roadmaps informed by business goals, market needs, dealer feedback, and platform constraints to create measurable value for customers, dealers, and the enterprise. In addition, the Product team owns the performance, quality, and reliability of lead management capabilities currently in market to ensure strong dealer adoption and customer outcomes. This role involves building and scaling new platform capabilities while continuously optimizing existing lead ingestion, routing, and conversion workflows. You will work closely with cross-functional stakeholders across Engineering, Marketing, Dealer Operations, Analytics, Privacy, Platform, and UX teams. You will be responsible for defining product strategy, establishing key performance indicators, and providing regular updates to senior leadership on progress, risks, and results. This role requires a candidate who thrives in ambiguity, identifies opportunities with limited guidance, and uses data to drive decision making. A successful Product Manager will manage the full lifecycle of a product by establishing objectives tied to business outcomes, prioritizing development investments appropriately, and delivering on GM's goal to provide best-in-class customer and dealer experiences at scale. What You'll Do The ideal candidate will engage with engineering and business leadership solutions, product roadmap(s) and technology capabilities. This role requires the ability to drive the Agile process within IT as well as support the broader Business team within the product development and delivery framework. The candidate will be expected to expertly: - Establish and own product area objectives and key results (OKR's) and build plans that deliver on those results - Effectively partner with stakeholders and engineering teams to deliver complex features successfully - Effectively communicate verbally and in writing to all audiences: capturing customer needs through well-defined Initiatives, Capabilities, and Features to build world class experiences - Influence technical priorities and business strategy by using quantitative and qualitative data - Proactively identify risks and bring them to the attention of your team and/or stakeholders with plan for mitigation before they become roadblocks - Communicate complicated concepts clearly and present to all levels of the organization - Utilize Atlassian tools (JIRA, JIRA Align, JIRA Product Discovery, Confluence) to author and manage roadmaps, initiatives, capabilities, features, and other strategic documentation - Use Agile practices to prioritize and lead the product backlog across all enterprise needs to drive efficient development activities - Establish success metrics for product performance and maintain tracking mechanisms for those metrics - Anticipate and resolve strategic issues that may impair the product/tech team's ability to deliver - Manage prioritization and trade-offs of a product roadmap to ensure delivery of a great Selling Partner experience - Actively participate in the mentorship of others - Collaborate with business partners - Communicate and influence other organizations without a direct reporting relationship Your Skills & Abilities (Required Qualifications) - 5 cumulative years of Product Management experience including roadmap strategy, roadmap definition, prioritization, and delivery or 7 years of product management adjacent experience, i.e. CRM solution architect, business consultant, project manager, CRM software developer, etc. - Bachelor's degree required - Strong analytical and quantitative skills - Strong written and verbal communication skills - An obsessive focus on customer feedback and pain points with an inclination to look deeply under the hood - Salesforce Certified Administrator (SCA) certification What Will Give You a Competitive Edge (Preferred Qualifications) - MBA or equivalent experience - Detail-oriented with a passion for building, thinking big, and discerning impact - Ability to dive deep into data, technical systems, and customer feedback with equal passion - Ability to understand and explain complex technical issues and communicate these to both technical and non-technical partner teams to drive resolution - Ability to work and collaborate across a wide range of stakeholders in different teams/ organizations/locales - Salesforce CRM specific requirements and certifications: - Salesforce Certified Sales Cloud Consultant certification - Salesforce Certified Marketing Cloud Consultant certification - Deep expertise designing and evolving Salesforce CRM data models and ownership structures to support complex, multi-dealer lead management environments for an automotive OEM. - Proven ability to define and enforce end-to-end Salesforce lead lifecycles with clear states, SLAs, validation, and escalation using platform automation. - Hands-on experience building deterministic, explainable Salesforce lead routing based on geography, dealer eligibility, inventory, capacity, and performance signals. - Strong judgment balancing automation and human workflows while proactively managing Salesforce scale, performance, and platform risk. - Expertise defining durable Salesforce reporting and attribution models and resolving source-of-truth conflicts across CRM, DMS, and analytics systems. - Experience owning Salesforce integration requirements across digital retail, marketing platforms, inventory systems, and dealer DMS using scalable integration patterns. - Deep familiarity with Salesforce security, privacy, and governance controls, embedding regulatory and compliance requirements directly into product design. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area. - The salary range for this role is $134,700 to $245,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies. #LI-RF1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Role Description Every day, millions of people navigate airports, shopping centers, campuses, offices, and other complex indoor spaces. This role is responsible for making those experiences better. We're looking for a Senior Product Manager to lead the evolution of Mappedin's visitor-facing products—including wayfinding, digital directories, and web experiences. You'll work closely with Design, Engineering, Customer Success, and customers to create intuitive, high-quality products that help people find where they need to go and discover what's around them. This is not a maintenance role. We're looking for someone who enjoys understanding how people interact with products in the real world, identifying where friction exists, and turning those insights into experiences that feel simple, elegant, and useful. You'll have significant ownership, broad visibility, and the opportunity to influence products used by some of the world's most recognizable venues. What You'll Do - Product Strategy & Roadmap (30%) - Own the vision, roadmap, and prioritization for key visitor-facing products - Balance customer needs, user experience, technical considerations, and business goals - Define what success looks like and measure outcomes over time - Partner with leadership to align product direction with company priorities - User Experience & Product Quality (30%) - Work closely with Design and Engineering to deliver intuitive, polished user experiences - Identify opportunities to improve usability, accessibility, performance, and engagement - Use research, analytics, customer conversations, and observation to understand user behavior - Advocate for a high-quality product experience from concept through launch - Customer & Market Insight (20%) - Engage directly with customers and internal teams to understand challenges, workflows, and opportunities - Translate qualitative and quantitative feedback into product decisions - Identify patterns across customer requests rather than simply responding to individual asks - Stay informed about industry trends and evolving customer expectations - Cross-Functional Leadership (20%) - Coordinate across Product, Engineering, Design, Customer Success, and Go-To-Market teams - Communicate priorities, trade-offs, and progress clearly - Facilitate alignment and decision-making across diverse stakeholders - Help teams focus on the highest-impact opportunities Qualifications - 5+ years of Product Management experience in software or technology companies - Experience shipping customer-facing products that people use regularly - Strong product judgment and demonstrated ability to prioritize effectively - Comfort operating in environments where not every answer is known upfront - Experience working closely with designers and engineers to deliver high-quality user experiences - Strong communication skills and ability to influence without formal authority - Demonstrated curiosity about users, customer behavior, and how products create value - Track record of using data and evidence to inform product decisions Nice to Have - Experience with location-based services, mapping, navigation, or spatial technologies - Experience with mobile applications, kiosks, digital signage, or consumer-style products - Experience incorporating AI capabilities into customer-facing products - Experience serving enterprise customers with complex workflows This Role Is Probably Not for You If - You prefer managing projects rather than owning product outcomes - You rely primarily on feature requests to determine product direction - You struggle to make decisions when information is incomplete - You enjoy process more than product - You prefer narrowly defined responsibilities over broad ownership - You need extensive direction before taking action Benefits - Competitive compensation: $160,000 - $200,000 - 20 days of paid vacation starting on day one - Comprehensive health benefits - Meaningful ownership and influence - Opportunity to shape products used in major venues around the world - A team of bar raisers with low ego and high ownership

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Workspace is one of Nexthink's most strategic products, offering AI capabilities to help IT organizations manage how employees interact with their digital environment. We are looking for an experienced Product Manager to join the Workspace team and take full ownership of day-to-day product delivery - partnering closely with engineering, design, and cross-functional teams to keep pace with the team's ambitious roadmap. In this role, you will be driving execution of the roadmap for our AI-native product: Workspace. You will contribute to discovery, feature delivery, and cross-functional coordination, ensuring engineering is unblocked and focused on the highest-value work. You will operate with a high degree of autonomy, making informed product decisions while staying aligned with the broader Workspace strategy. This is a great opportunity for a PM who wants to make a tangible impact on a product used by millions of employees worldwide, and who thrives in a fast-moving, collaborative environment. What you'll do: - Own end-to-end product delivery for parts of the Workspace product: from problem definition and discovery through to release and iteration. - Conduct ongoing customer research and discovery to deeply understand employee and IT team needs, translating insights into clear, prioritized product opportunities. - Document requirements for features, ensuring engineering always has clarity on what to build and why. - Lead agile ceremonies with your engineering and design triad: sprint planning, standups, backlog grooming, retrospectives, and demos. - Collaborate cross-functionally with Design, Product Marketing, Sales, and Customer Success to coordinate launches and ensure alignment across the organization. - Define success metrics for features and track outcomes post-release, using data to drive continuous improvement. - Build strong relationships with customers and internal stakeholders, acting as the voice of the customer within the team. - Stay informed on trends in AI, digital employee experience, and enterprise SaaS to inform product direction. Qualifications - 3-5 years of experience as a Product Manager in a B2B SaaS company, working closely with engineering teams in an agile environment. - Familiarity with AI-powered product features or experience. - Proven ability to drive product delivery end-to-end, from discovery and prioritization through to release, with minimal oversight. - Strong discovery skills: experience running customer interviews, synthesizing qualitative and quantitative data, and translating findings into product decisions. - Excellent collaboration skills: you build trust quickly with engineers, designers, and stakeholders across functions. - Strong written and verbal communication: comfortable writing crisp user stories, presenting to leadership, and facilitating cross-functional discussions. - Self-starter mindset: you are proactive, organized, and take ownership of outcomes rather than waiting to be directed. - Professional-level English, spoken and written. Nice to have: - Experience working on products related to Digital Employee Experience, IT operations, or enterprise workplace technology. - Background in UX thinking or experience working in a product trio (PM, designer, engineer). - Knowledge of agile frameworks and product discovery methodologies (e.g., continuous discovery, JTBD). Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days. - Free access to a fitness centre inside the building. - Reimbursement of the half-fare travel card for public transport. - ‍ Reimbursement up to 50% of the cost of French classes. - Fresh fruit, cookies, and soft drinks as well. - Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more! - Bonuses for referring successful hires after three months of continuous employment. - We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.