• Monitor daily order flow across US, Canadian, and UK 3PLs; catch stuck orders and exceptions before they become customer issues. Liaise with 3PLs on damaged inbound units, fulfillment errors, returns, and special projects. • Coordinate inbound shipments and receiving; track containers, follow up on discrepancies, and keep inventory records clean. Maintain accurate inventory data, flag low-stock SKUs, and partner on reorder timing. • Improve SOPs, automate manual work, and pull operational reports (shipping SLAs, return rates) to surface anomalies. • Work tickets in Commslayer alongside the CS team: WISMOs, address changes, refunds, replacements, returns, warranty claims. • Offer the right solution (education, sizing, replacement part, alternative SKU) instead of defaulting to a refund. • Reconcile credit notes, invoice and process sales orders, and keep accounting and inventory systems clean. • Improve Commslayer automation: canned responses, macros, AI agent training, KB content, routing rules.

• Monitor and triage customer support tickets in Pylon (roughly 10–20 per day) • Investigate pending/failed transactions across internal tooling: identify where they’re stuck, why, and what next steps are needed; escalate with clear context when required • Guide customers to the right resources and documentation • Create and maintain runbooks and internal documentation so the team can move faster • Surface patterns and flag recurring issues to help improve customers’ experience with Brale and internal teams’ experience supporting customers.

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field • Document issues in Confluence • Visit court dockets for information on case filing and occasionally pull filed papers • Perform other job-related duties as assigned

Role Description Polsinelli seeks a candidate to fill a Legal Support Specialist – Evening opening that is a remote role, provided the candidate is in a state/jurisdiction wherein we practice. Must live in a city near one of our offices. - Possess strong initiative, demonstrating an ability to quickly resolve document issues - Have strong organizational skills - Be able to work collaboratively in a team setting - Be able to manage multiple projects/tasks at a time - Possess advanced skills in all Microsoft Office applications; expert-level proficiency in Microsoft Excel is a plus! - Must have a minimum of five years of legal support experience (Paralegal, Practice Group Assistant, Legal Administrative Assistant) - Possess advanced document formatting skills in Microsoft Word and other legal technology applications - Demonstrate exceptional attention to detail and accuracy - Show strong initiative and the ability to work independently with minimal supervision - Have excellent time management and organizational skills - Are adaptable and able to effectively manage competing priorities in a fast-paced environment - Exhibit strong customer service skills and a commitment to supporting attorneys and business professionals - Communicate professionally and effectively with all levels of the organization - Thrive in a collaborative team environment while also being self-directed - Excellent written and verbal communication skills; ability to work collaboratively across teams - Proofreading experience preferred - Calm and solution-oriented approach to troubleshooting and problem-solving - Proven ability to take initiative and make sound, independent decisions - Flexible, dependable team player with a positive, proactive mindset This is a remote position with two available shifts: - Shift 1: Monday - Thursday: 12:00 p.m. - 8:45 p.m. CST; Friday: 12:00 p.m. - 8:30 p.m. CST - Shift 2: Monday - Thursday: 2:45 p.m. - 11:30 p.m. CST; Friday: 2:45 p.m. - 11:15 p.m. CST Specific to Shift 2: Litigation experience, including ECF filing experience, is preferred. The budgeted salary range for this position is $60,000 - $70,000. Qualifications - Minimum of five years of legal support experience - Advanced skills in Microsoft Office applications - Exceptional attention to detail and accuracy - Excellent time management and organizational skills - Strong customer service skills - Excellent written and verbal communication skills Requirements - Ability to manage multiple projects/tasks - Ability to work independently with minimal supervision - Adaptability in managing competing priorities - Experience in document formatting and legal technology applications Benefits - Paid time off - Sick time off - Referral program - Medical insurance and benefits - Dental insurance - Vision insurance - Life insurance - AD&D insurance - ID Theft insurance - Long-term disability benefits - Short-term disability benefits - Parking/Transit reimbursement (varies depending on location) - 401(k) benefits - Employee assistance benefits Company Description Polsinelli is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.