Stella-Jones

Stella-Jones is a leading manufacturer of pressure-treated wood products, with offerings encompassing utility poles, railway ties, residential lumber, bridge ti

Sales Support Specialist

Location

Canada

Posted

3 days ago

Salary

C$51K - C$63K / year

Seniority

Mid Level

Job Description

Sales Support Specialist

Stella-Jones

Role Description Stella-Jones is currently seeking a Temporary Account Specialist to join our sales team. The Account Specialist manages assigned customer accounts by handling various pre- and post-sale functions to ensure the highest quality of customer service. The territory served covers Eastern Canada. This is a temporary, full-time position until September 25, 2026, with the possibility of contract renewal. This is a 100% remote position. The successful candidate will work from their home office. - Contribute to the development of sales forecasts and the establishment of objectives - Participate in inventory management, order processing, and related transactions for assigned clients and territories - Maintain a thorough knowledge of customer contractual and regulatory requirements - Verify and enter business transaction details into spreadsheets and databases - Investigate and resolve customer complaints and issues in a timely manner - Reconcile discrepancies and issues identified in reports - Enter customer and sales data into the processing system in accordance with company procedures - Review, balance, interpret, and correct computer reports, and submit them to management upon request - Support customers and staff members by answering questions regarding accounts, procedures, and services - Monitor yard inventories and manage Alliance client accountability as needed - Provide information to the planning department to ensure appropriate finished goods inventory levels are maintained and plan replenishments to meet customer needs - Review all quotes and orders for accuracy and timely submission - Monitor transactions to ensure compliance with company and industry procedures and regulations - Participate in the preparation and submission of Requests for Quotation (RFQ), Requests for Proposal (RFP), and formal bids and tenders as required - May be required to work overtime and/or weekends to provide coverage during storm-related responses - Actively participate in and contribute to the company's safety program - Perform other related duties as assigned Qualifications - College diploma or a combination of relevant education and experience - Minimum of 2 years of related experience - Fluency in English, spoken and written - Fluency in French is considered an asset - Advanced proficiency in Microsoft Office Suite - Strong organizational skills, proactive attitude, and exceptional attention to detail - Ability to manage multiple tasks simultaneously and work under pressure while meeting strict deadlines - Ability to work within a team and collaborate effectively across departments - Demonstrated ability to analyze Requests for Proposal (RFP) and identify business issues - Ability to make sound decisions with minimal supervision - Ability to build strong working relationships and a proven track record in customer service - Self-discipline and autonomy required to work effectively in a remote environment Requirements - Degree in Business - Experience serving utility sector clients such as Hydro-Québec and Bell Canada - Experience serving clients in Quebec and Atlantic Canada - Experience in the wood pole or industrial wood industry - Experience with SAP software Benefits - Extended health and dental coverage - Life insurance and accidental death & dismemberment (AD&D) - Short-Term and Long-Term disability coverage - Competitive compensation - Annual Bonus Program - Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution) - Company Share Purchase Program with 25% Company contribution match - Career advancement opportunities

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