Stella-Jones is a leading manufacturer of pressure-treated wood products, with offerings encompassing utility poles, railway ties, residential lumber, bridge ti
Sales Support Specialist
Location
Canada
Posted
3 days ago
Salary
C$51K - C$63K / year
Seniority
Mid Level
Job Description
Sales Support Specialist
Stella-Jones
Role Description Stella-Jones is currently seeking a Temporary Account Specialist to join our sales team. The Account Specialist manages assigned customer accounts by handling various pre- and post-sale functions to ensure the highest quality of customer service. The territory served covers Eastern Canada. This is a temporary, full-time position until September 25, 2026, with the possibility of contract renewal. This is a 100% remote position. The successful candidate will work from their home office. - Contribute to the development of sales forecasts and the establishment of objectives - Participate in inventory management, order processing, and related transactions for assigned clients and territories - Maintain a thorough knowledge of customer contractual and regulatory requirements - Verify and enter business transaction details into spreadsheets and databases - Investigate and resolve customer complaints and issues in a timely manner - Reconcile discrepancies and issues identified in reports - Enter customer and sales data into the processing system in accordance with company procedures - Review, balance, interpret, and correct computer reports, and submit them to management upon request - Support customers and staff members by answering questions regarding accounts, procedures, and services - Monitor yard inventories and manage Alliance client accountability as needed - Provide information to the planning department to ensure appropriate finished goods inventory levels are maintained and plan replenishments to meet customer needs - Review all quotes and orders for accuracy and timely submission - Monitor transactions to ensure compliance with company and industry procedures and regulations - Participate in the preparation and submission of Requests for Quotation (RFQ), Requests for Proposal (RFP), and formal bids and tenders as required - May be required to work overtime and/or weekends to provide coverage during storm-related responses - Actively participate in and contribute to the company's safety program - Perform other related duties as assigned Qualifications - College diploma or a combination of relevant education and experience - Minimum of 2 years of related experience - Fluency in English, spoken and written - Fluency in French is considered an asset - Advanced proficiency in Microsoft Office Suite - Strong organizational skills, proactive attitude, and exceptional attention to detail - Ability to manage multiple tasks simultaneously and work under pressure while meeting strict deadlines - Ability to work within a team and collaborate effectively across departments - Demonstrated ability to analyze Requests for Proposal (RFP) and identify business issues - Ability to make sound decisions with minimal supervision - Ability to build strong working relationships and a proven track record in customer service - Self-discipline and autonomy required to work effectively in a remote environment Requirements - Degree in Business - Experience serving utility sector clients such as Hydro-Québec and Bell Canada - Experience serving clients in Quebec and Atlantic Canada - Experience in the wood pole or industrial wood industry - Experience with SAP software Benefits - Extended health and dental coverage - Life insurance and accidental death & dismemberment (AD&D) - Short-Term and Long-Term disability coverage - Competitive compensation - Annual Bonus Program - Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution) - Company Share Purchase Program with 25% Company contribution match - Career advancement opportunities
Related Guides
Related Job Pages
More Sales Jobs
Sales Director – Data Center Workforce Solutions
Archetype ThemesShopify's top selling theme designers. We believe effective design should be accessible to business owners of all sizes.
• Driving revenue growth by identifying, developing, and managing relationships with contractors • Serving as a trusted workforce solutions advisor • Helping clients overcome labor shortages • Ensuring successful project execution • Developing and executing strategic sales plans • Identifying and pursuing new business opportunities • Building and maintaining relationships with contractors • Generating and managing a robust sales pipeline • Presenting tailored workforce solutions • Collaborating with recruiting and operations teams • Negotiating contracts and service terms • Monitoring market trends and competitive landscape • Representing the company at industry events
• Manage sales and coordinate with technical services for the assigned territories to ensure customer value and profitability. • Build sales team into broader, multi-product/program and customer focused territory • Accountable for development and execution of sales plan for the assigned territory • Contribute to budget and business planning processes • Coordinate technical service, marketing, logistics and customer service teams to support the assigned territory • Manage proper stewardship of Novus resources with close adherence to annual budget and investigate cost efficiencies as identified • Build and maintain close relationships with customers to understand challenges and decision-making drivers • Participate in preparing forecast sales volumes for all product/channels for the assigned territory • Manage the CRM platform to monitor customer activity and team progress toward territory goals • Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.
Sales Excellence Manager, Global Sales
Stripe, Inc.Stripe, Inc. is a global technology company with offices and remote employees worldwide, team members who speak more than 30 languages, and millions of users. A
• Lead the transformation of vendor sales motions to incorporate agentic AI, leveraging automation and LLM agents to enhance seller productivity and customer engagement • Design, document, and optimize scalable sales motions for third-party vendor teams, ensuring alignment with company go-to-market strategy, standards, and customer experience principles • Own program- and regional-level performance management, establishing a consistent rhythm of business, including pipeline reviews, forecast cadence, and executive reporting frameworks • Partner with Vendor Operations Managers and senior sales leadership to surface cross-site trends, coach vendor leaders, and translate performance data into clear, executive-ready narratives and recommendations • Serve as the bridge between internal sales leaders and vendor operations, delivering regular readouts, escalating regional and program risks early, and aligning goals and priorities across the organization • Drive adoption and change management for new sales motions and performance processes, piloting new approaches and scaling proven solutions across programs and regions • Partner with Sales Enablement to define future vendor team requirements, share systemic best practices, and sustain high-performance behaviors across all vendor sites
• Customer-facing staff responsible for winning business • Executes standard sales tasks and typically follows instructions and established work routines. • May be responsible for targeted clients, stable regions, and/or small to medium sales territories. • Sells to partners and distributors or sells through them. May include channel sales support and channel development responsibilities. • Expands knowledge of assigned sales territory, product lines, markets, sales processes, or customer segments. • Understands how their team’s work integrates with other teams and contributes to the broader area. • Resolves issues encountered within established procedures using sound commercial knowledge and judgment. • For customer-facing roles, builds strong customer relationships and acts as the interface between customers and GE HealthCare.



