Lead Product Experience Strategist Location: Charlotte, North Carolina, NC Full Time Manager/Supervisor Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation. Location: 3 Days Hybrid in Charlotte, North Carolina, United States This position is open to full-time, offering excellent benefits and strong professional growth opportunities. Key Responsibilities - Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds - Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation - Influence decisions on what to build, modify, defer, or stop prior to development - Define future-state workflows and experience direction to improve efficiency and scalability - Partner early with Product and Engineering teams to challenge assumptions using data and evidence - Support build vs. buy decisions based on workflow insights and business impact What Success Looks Like - Improved decision-making quality before build - Reduced wasted development effort - Measurable operational efficiency gains - Clear differentiation in how work is performed through technology Required Experience - 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management - Strong operational workflow thinking (beyond UI or feature-level design) - Proven ability to influence product decisions upstream - Demonstrated experience quantifying business impact and communicating outcomes clearly - Ability to influence stakeholders without formal authority - Experience in healthcare or other complex/regulated environments is preferred Why This Role is Unique - This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins. Interested? - Apply or reach out directly to discuss how your experience aligns with this opportunity. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience. At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

• Work side-by-side with domain product managers and the AI Stack product manager • Translate customer needs and market opportunities into ROI-driven roadmaps • Guide initiatives from discovery to launch and adoption • Ensure Conga’s AI investments create measurable business outcomes

Role Description As a senior product leader and strategist, this role defines and advances Lumen’s wholesale infrastructure portfolio across waves, dark fiber, dim fiber, managed optical fiber systems, and infrastructure on-demand constructs. This leader must bring a strong market vision for the future of wholesale optical and fiber infrastructure, serve as a trusted advisor to strategic customers, and translate customer demand, market signals, and competitive insights into differentiated product strategy, roadmap direction, and commercial outcomes. Main Responsibilities - Act as the wholesale infrastructure product visionary for strategic optical and fiber-based services, shaping portfolio direction across waves, dark fiber, dim fiber, managed optical fiber systems, and terabit-on-demand offers. - Lead customer-facing engagement with Lumen’s most valued and strategic wholesale customers to understand network strategies, capacity requirements, commercial preferences, and long-term infrastructure needs. - Consult with customers and sales teams to develop solution constructs using existing product lines, including hybrid and lifecycle-based solutions that combine lit, dim, dark, and managed infrastructure options. - Identify market trends, customer preferences, competitive moves, and emerging infrastructure consumption models; convert those insights into recommendations for new products, enhancements, pricing approaches, and commercial frameworks. - Partner closely with inbound product management, architecture, engineering, IT, operations, finance, and sales to define requirements, scope business cases, influence roadmap priorities, and align product investments to wholesale growth opportunities. - Develop clear product requirements and shepherd initiatives through Lumen’s product introduction and governance processes from concept through launch, commercialization, and lifecycle management. - Own and communicate product-level KPIs, including revenue performance, sales adoption, win rates, customer traction, usage trends, pricing realization, and strategic growth indicators. - Provide deep market intelligence on wholesale infrastructure trends, route economics, technology evolution, pricing dynamics, and competitor positioning to support executive decisions, go-to-market planning, and product marketing strategy. - Support GTM and product marketing efforts by helping define positioning, value propositions, use cases, sales enablement narratives, and customer-facing messaging for infrastructure solutions. - Influence cross-functional teams without direct authority, bringing strategic clarity, disciplined execution, and strong leadership across highly visible, complex, and commercially important initiatives. Qualifications - Bachelor’s degree or equivalent education and relevant experience; advanced business or technical education preferred. - 8+ years of experience in product management, product strategy, or infrastructure solution leadership within telecommunications, optical networking, or wholesale infrastructure markets. - Deep expertise in optical and fiber-based infrastructure services, including waves, dark fiber, dim fiber constructs, managed optical systems, and high-capacity on-demand bandwidth models, with the executive presence to engage senior customer stakeholders and the strategic acumen to shape portfolio direction. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. - $132,232 - $146,310 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY - $138,844 - $155,124 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI - $145,456 - $163,940 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• Define and maintain the product backlog with clear priorities • Partner with Product Managers to translate product strategy into actionable user stories and prioritized backlog items • Align backlog with customer value, compliance needs, and opportunities to embed technology/AI driven capabilities where they improve outcomes and efficiency • Drive agile ceremonies and sprint planning • Collaborate with engineering and design teams for delivery • Ensure continuous improvement through feedback loops • Partner with development, operations and data teams to shape all features, validate outcomes, and iterate based on user and business impact • Understand healthcare workflows and compliance standards (HIPAA, HL7, FHIR) • Design for interoperability and regulatory alignment • Prioritize features that improve clinical and operational outcomes • Understand the application of AI in healthcare workflows, including documentation support, decision support, and automation, while considering accuracy, safety, and regulatory implications • Partner closely with Product Managers to communicate product vision, roadmap priorities, and execution tradeoffs across teams • Manage expectations and feedback from internal and external stakeholders • Facilitate alignment between product, engineering, and clinical teams • Maintain tight alignment with cross functional team on goals, release priorities, customer feedback, and evolving business needs • Conduct market and user research to inform product decisions • Use analytics tools to measure feature impact and guide prioritization • Apply insights to optimize product performance and user experience • Leverage product, customer, and operational data to identify, prioritize, and measure use cases that improve workflow efficiency, quality, and user outcomes