Zensar Technologies

• Lead the UX design for workflows within the application, case management, validation experiences, operational dashboards, and other enterprise product surfaces. • Translate complex business processes and operational requirements into user journeys, task flows, wireframes, prototypes, and high-fidelity designs. • Conduct user research, stakeholder interviews, workflow discovery, and usability testing to uncover pain points and validate design decisions. • Design intuitive experiences for data-heavy enterprise scenarios, including exception handling, review and validation workflows, decision support, and productivity-focused interfaces. • Define and evolve reusable design patterns, interaction standards, and component guidance to ensure consistency and scalability across the application. • Partner closely with product, engineering, and operations teams to align user needs, business priorities, and technical constraints into effective solutions. • Advocate for accessibility, usability, and design quality throughout the product lifecycle. • Continuously improve existing experiences by analyzing feedback, identifying friction points, and proposing more effective interaction models.

Lead Product Experience Strategist Location: Charlotte, North Carolina, NC Full Time Manager/Supervisor Why Zensar? We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! Zensar is looking for an experienced a Lead Product Experience Strategist who will be responsible for improving product decision quality before development begins. This role ensures that product direction is grounded in real-world, end-to-end operational workflows (people, process, and systems) to drive measurable business value and clear differentiation. Location: 3 Days Hybrid in Charlotte, North Carolina, United States This position is open to full-time, offering excellent benefits and strong professional growth opportunities. Key Responsibilities - Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds - Quantify business impact, including time savings, cost avoidance, error reduction, and risk mitigation - Influence decisions on what to build, modify, defer, or stop prior to development - Define future-state workflows and experience direction to improve efficiency and scalability - Partner early with Product and Engineering teams to challenge assumptions using data and evidence - Support build vs. buy decisions based on workflow insights and business impact What Success Looks Like - Improved decision-making quality before build - Reduced wasted development effort - Measurable operational efficiency gains - Clear differentiation in how work is performed through technology Required Experience - 7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management - Strong operational workflow thinking (beyond UI or feature-level design) - Proven ability to influence product decisions upstream - Demonstrated experience quantifying business impact and communicating outcomes clearly - Ability to influence stakeholders without formal authority - Experience in healthcare or other complex/regulated environments is preferred Why This Role is Unique - This role focuses on decision quality, not execution. The ideal candidate thrives in shaping what should (and should not) be built, ensuring that solutions are grounded in real operational needs before development begins. Interested? - Apply or reach out directly to discuss how your experience aligns with this opportunity. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience. At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

• Create exceptional digital brand experiences, and present creative thinking to clients, guiding them through iterative user-centred design processes and methods. • Ability to develop big ideas and concepts but also has an eye for detail and edge cases. • Experience in working both independently and collaboratively with other designers in an Agile environment to build great user experiences. • Developing ideas and concepts from initial wireframes, through to development-ready designs. • Prototype and present ideas, interactions and flows with confidence among the design team and clients.

• Own end-to-end design execution across key product areas • Apply human-centered design methods including research synthesis, interaction design, and prototyping • Collaborate closely with product managers, engineers, and researchers • Lead ideation workshops and design reviews

• Define and drive product and experience strategy across large, ambiguous problem spaces, with a strong focus on transforming complex, data-rich ecosystems into simple, scalable, and user-friendly experiences. • Strategic Leadership: Define and drive product strategy that aligns with sustainability goals and measurable impact outcomes. • Sustainability Expertise: Translate sustainability frameworks (e.g., ESG reporting, circular economy, carbon reduction) into actionable product initiatives. • Stakeholder Engagement: Collaborate with sustainability leads, business stakeholders, and technical teams to define and prioritize sustainable product opportunities. • Product Vision & Delivery: Lead the design and delivery of digital products and services that support responsible business practices and long-term resilience. • Innovation & Research: Identify emerging sustainability trends and technologies, and integrate them into product discovery and development processes. • Establish and scale design systems, frameworks, and patterns while guiding when and how teams should extend beyond existing systems to meet evolving product and business needs. • Tackle system-level challenges—including AI-powered and data-intensive experiences—using systems thinking and a forward-looking perspective on how emerging technologies shape user interactions. • Mentor, coach, and elevate design teams while championing design excellence, setting a high bar for modern, high-quality design craft, and advocating for design’s strategic impact with senior and executive stakeholders.

• Own end-to-end design execution across key product areas • Apply human-centered design methods to solve complex user problems • Collaborate closely with product managers, engineers, and researchers • Champion experimentation and conceptual thinking in design • Lead ideation workshops and design reviews with stakeholders

• Define and drive product and experience strategy • Collaborate with sustainability leads, business stakeholders, and technical teams • Lead the design and delivery of digital products • Identify emerging sustainability trends and technologies