Role Description Principal Customer Success Manager - Strategic (6Sense Insights, Inc.; San Francisco, CA): - Develop, execute, and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). - Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. - Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. - Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. - Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. - Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. - Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. - Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. - 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. - Telecommuting permitted from within the U.S. Qualifications - Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field. - Five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Requirements - Experience with developing strategies on assigned accounts to fully leverage technology solutions. - High-touch Strategic or Enterprise Customer Success. - Working with global enterprise customers with multiple stakeholders. - Managing success programs as the key advisor to global as well as regional customer organizations. - Advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI). - Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams. - Negotiating renewals and identifying and driving upsell opportunities. - Leading projects from conception to closure, and leveraging and influencing internal resources to get things done. - Experience with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Benefits - Health coverage. - Paid parental leave. - Generous paid time-off and holidays. - Quarterly self-care days off. - Stock options. - Equipment and support to work and connect with teams, at home or in one of our offices. - Access to our LinkedIn Learning platform. - Quarterly wellness education sessions to encourage self-care and personal growth. - Wellness days and ERG-hosted events to celebrate and energize all 6sense employees and their backgrounds.

• Manage the end-to-end client lifecycle for a growing portfolio of large and small health plan clients while driving onboarding, engagement, and the demonstration of value • Partner with the Implementation team during handoff to Customer Success by establishing a working cadence with health plan clients, highlighting dependencies, aligning marketing plans, etc. • Gain a comprehensive understanding of the health plan strategy and operational model to effectively support and manage multiple employers within the health plan partnership • Partner with the health plan to develop measurable goals and define desired business outcomes for their relationship with Progyny. • Consult with clients to ensure alignment with Progyny’s Marketing Best Practices and collaborate with Progyny’s Marketing team to define and execute a comprehensive member engagement strategy that meets contractual commitments • Resell the value of Progyny’s services, products and solutions, identifying and cultivating upsell opportunities consistently seeking opportunities to expand and deepen the relationship • Deliver recurrent business reviews demonstrating progress towards and achievement of shared success measures, including member engagement, utilization, clinical impact, PGs and ROI, while demonstrating a strategic command of clients’ organizational goals, structure, products, services, and markets • Develop payor account plans by estimating total opportunity, defining key goals and milestones, and recommending focus areas for success • Advocate for the needs of our customers internally, by coordinating strategy and issue resolution across teams to maintain exceptional client satisfaction scores

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy. • Guide new customers through onboarding for MariaDB deployments. • Manage and maintain the automated program supporting relevant accounts within the portfolio. • Formulate an ongoing meeting cadence with the assigned portfolio. • Become a trusted advisor and advocate for customers within the company. • Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies for their MariaDB implementations with minimal guidance. • Identify proactive opportunities to work with and provide value to customers. • Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact. • Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance. • Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities. • Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc). • Responsible for measuring, managing, and improving customer health, engagement, and value realization. • Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio. • Articulate growth plans, expectations, and successes; documented and tracked within success plans. • Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly. Key Responsibilities : - Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals. - Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: - Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process. - Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization. - Product and Process troubleshooting, specifically relating to Navigator Platform. - Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. Travel : This position will be traveling up to 50% within the United States. Basic Qualifications : - High School diploma, GED or equivalent certification - At least 1 year of experience in Process Management - At least 1 year of experience in Relationship management Preferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in Relationship management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $109,900 - $125,400 for Dealer Success Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).