insightsoftware

Title: Director, Web Operations Location: USA - Remote - Massachusetts remote type Remote locations USA - Remote time type Full time Job Description: About Us: insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com. Job Description: Overview The Director, Web Development is responsible for leading the strategy, operations, governance, and evolution of insightsoftware’s global web ecosystem. This role oversees the teams, processes, platforms, and external partners responsible for delivering scalable, high-performing digital experiences that support pipeline generation, brand awareness, customer engagement, and digital transformation initiatives across the organization. Reporting to the VP, Digital Marketing, this individual serves as the operational leader for all web-related initiatives and is responsible for ensuring the company’s web presence effectively supports marketing, brand, product, and business objectives. This role leads cross-functional teams spanning web development, SEO, and content management while partnering closely with Brand, Product Marketing, Demand Generation, Marketing Operations, IT, and external agencies to drive execution excellence, operational scalability, and continuous optimization across the web ecosystem. This is a strategic leadership and operational management role focused on directing teams and overseeing execution rather than hands-on development work. What You’ll Do Web Operations & Digital Experience Leadership - Lead the overall strategy, governance, prioritization, and operational management of insightsoftware’s web ecosystem across corporate, product, campaign, and acquired web properties. - Serve as the primary point of contact for the VP, Digital Marketing on all web operations, infrastructure, platform, and development-related initiatives. - Translate marketing and business objectives into scalable web roadmaps, operational priorities, and execution plans. - Ensure the website ecosystem supports organizational goals related to pipeline generation, customer experience, brand evolution, SEO visibility, and conversion optimization. - Partner cross-functionally with Product Marketing, Demand Generation, Brand, Operations, IT, and RevOps teams to align website strategy with broader company initiatives. - Support major digital transformation initiatives including rebrands, website consolidations, platform modernization, and acquisition integrations. - Drive operational visibility and accountability across all web-related initiatives and workstreams. Team Leadership & Operational Management - Lead and develop a multidisciplinary web organization spanning web development, SEO, content operations, and technical web support functions. - Oversee workload prioritization, resource allocation, intake management, and execution processes across the web team. - Establish and maintain scalable workflows, SOPs, SLAs, governance models, and QA processes to improve operational efficiency and consistency. - Manage and coordinate external development agencies, CRO partners, contractors, and overflow resources as needed. - Facilitate alignment between internal stakeholders and technical teams to ensure projects are delivered effectively and aligned to business priorities. - Build operational processes that support scalability, faster execution, improved communication, and cross-functional transparency. - Provide leadership during periods of high operational complexity, including major launches, migrations, and rebranding initiatives. Website Platform & Infrastructure Oversight - Provide strategic oversight for website platforms, CMS environments, hosting infrastructure, integrations, and supporting martech systems. - Partner with internal technical teams and external vendors to ensure web properties remain stable, secure, scalable, and optimized. - Oversee the prioritization and resolution of website bugs, technical issues, performance bottlenecks, and platform enhancements. - Ensure websites follow modern standards related to accessibility, responsive design, SEO, UX/UI, privacy, and performance optimization. - Support governance and oversight of CMS management, deployment coordination, release planning, and web infrastructure changes. - Partner with IT and platform teams on DNS management, security protocols, hosting environments, and infrastructure modernization efforts. - SEO, AEO, CRO & Website Optimization - Partner with SEO, analytics, and CRO stakeholders to continuously improve website visibility, engagement, conversion rates, and customer journeys. - Oversee implementation of technical SEO best practices including site architecture, redirects, taxonomy, metadata standards, schema markup, and page performance optimization. - Support experimentation and personalization initiatives in partnership with internal stakeholders and external optimization agencies. - Ensure website performance and user experience improvements are incorporated into operational planning and prioritization processes. - Partner with analytics and reporting teams to support accurate website tracking, attribution, and performance measurement. - Website Migration & Integration Leadership (as needed) - Lead operational coordination for acquired website migrations, platform consolidations, and digital integration initiatives as needed. - Oversee migration planning related to redirects, content consolidation, taxonomy alignment, SEO preservation, and platform transitions. - Support the transition from legacy web environments into modern web architectures and CMS ecosystems. - Help establish scalable governance and operational models capable of supporting a growing multi-brand web ecosystem. Skills & Qualifications - Proven experience leading enterprise web operations, website management, or digital platform teams within a complex organization. - Strong understanding of modern website ecosystems, CMS platforms, web infrastructure, SEO, CRO, and digital experience best practices. - Experience overseeing modern CMS and headless CMS environments such as Storyblok, Contentful, WordPress, or similar platforms. - Familiarity with modern web frameworks and architectures such as Astro, React, or equivalent technologies. - Strong operational leadership and project management skills with the ability to manage multiple concurrent initiatives and stakeholders. - Experience building scalable operational processes, governance frameworks, and intake/prioritization models. - Experience managing external development agencies, vendors, and distributed technical resources. - Strong understanding of technical SEO, web accessibility, website performance optimization, and UX/UI principles. - Ability to translate business priorities into actionable operational plans and web initiatives. - Excellent communication, stakeholder management, and cross-functional collaboration skills. - Experience operating within B2B SaaS or high-growth technology organizations strongly preferred. - Familiarity with enterprise marketing technology ecosystems including Salesforce, Pardot, Google Analytics, tag management systems, and attribution/reporting platforms preferred. Minimum Experience - 7+ years of experience leading website operations, web platforms, or digital experience functions. - 5+ years of people leadership and team management experience. - Experience overseeing enterprise-level or multi-brand website ecosystems preferred. - Experience supporting website migrations, platform consolidations, or digital transformation initiatives preferred. - Experience working closely with SEO, AEO CRO, analytics, and digital marketing teams. - Experience managing agency and vendor relationships. - Bachelor’s degree in Digital Marketing, Information Systems, Web Technologies, Business, or related field preferred. The salary range in United States of America for this position is 160,000.00 to 201,000.00 USD Annual. Your specific offer within this range will be determined by your skills, experience, and qualifications. For non-sales roles, you may be eligible for a bonus. For sales roles, this range includes a commission target. We are committed to pay transparency and fair compensation practices. If you have questions about our compensation approach, please don't hesitate to ask during the interview process. Additional Information All your information will be kept confidential according to EEO guidelines. Learn more about our high-energy, high-performance global team:Work With Us insightsoftware About Us:Hear From Our Team Background checks are required for employment with insightsoftware, where permitted by country, state/province. At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

• Design, build, and maintain ELT/ETL pipelines that move data reliably from source systems into a cloud data warehouse environment. • Write clean, performant, and well-documented SQL to transform raw data into analyst-ready models and reporting layers. • Develop and maintain Power BI dashboards and reports that give business stakeholders clear, trusted views of company performance. • Apply best practices in data modeling within Power BI (star schemas, DAX measures, performance optimization). • Actively use AI tools (such as LLM assistants, copilots, and agentic workflows) to accelerate development and improve code quality. • Engage directly with business stakeholders to understand data needs in context.

• Own the full due diligence process for all prospective new partners exploring a relationship with insightsoftware. • Develop and maintain a standardized qualification framework to assess partner fit, market alignment, revenue potential, and strategic value across the full ISW product portfolio. • Maintain a healthy pipeline of prospective partners and ensure timely progression through each stage of the acquisition process. • Design, document, and continuously improve a standardized end-to-end partner acquisition process. • Coordinate with ISW Legal to manage the partner contracting process. • Coordinate with Partner Enablement and Partner Operations to ensure a seamless transition from signed agreement to active, enabled partner.

• Partner across business functions to identify gaps in back-office customer experience and develop/execute strategy to close the gaps across both own areas and activities managed by other functions • Work with technology partners to identify opportunities in tools and processes needed to improve delivering on time, accurate invoicing and improved time to cash • Lead team of global order processing, cash application and collections. • Identify refinements to organization structure and processes to enable best in class customer experience • Resolve customer issues and conflicts and remove recurring obstacles to company success • Develop, track and communicate key performance indicators to measure success of order management and AR functions

• The Legal Assistant provides comprehensive and efficient operational and administrative support to the Legal Department’s Governance, Risk, Compliance & Disputes (GRCD) practice enabling the legal team to focus on complex matters and strategic initiatives. • This role is responsible for general administration and billing, as well as assisting and supporting GRCD matters including governance, risk management, disputes, litigation, insurance, and intellectual property. • A successful candidate is a generalist, with experience in a corporate legal department supporting a broad legal function across multiple practice areas. • They are organized, proactive, independent, and can manage multiple matters independently while collaborating with outside counsel, internal stakeholders, and cross-functional teams, internationally. • General Administration: Coordinate internal meetings, including the recurring team cadence and quarterly reviews. • Manage calendar, deadline tracking, projects, and action items. • Maintain and organize physical and electronic files; manage document retention in accordance with established schedules. • Assist with preparation of internal presentations, communications, and status reports. • Provide general administrative support to team leadership as needed, including travel coordination, expense processing, and logistics. • Billing: Review, process, and track outside counsel and vendor invoices; flag discrepancies and assist with accruals. • Assist with budget tracking and legal spend reporting; maintain matter management and billing records. • Intellectual Property (“IP”): Maintain the IP portfolio tracker, including patents, trademarks, and copyrights; monitor renewal and maintenance fee deadlines and flag upcoming actions to team leadership. • Coordinate with outside IP counsel on filings, prosecution correspondence, and docketing; track status of pending applications and registrations. • Organize and maintain IP records, including certificates of registration, assignment documents, and prosecution histories. • Support IP-related due diligence in connection with M&A transactions, licensing arrangements, and other corporate matters. • Governance: Assist with corporate entity management, including maintenance of entity records, registered agent correspondence, and annual filings. • Support the execution and organization of board and committee materials, minutes, resolutions, and consents. • Risk Management: Assist with insurance renewals and policy maintenance, including coordinating with vendors and internal stakeholders for documentation/information. • Coordinate cross-functional risk management workstreams. • Compliance & Regulatory: Maintain the compliance calendar and assist track regulatory deadlines and filings across applicable compliance programs. • Maintain compliance documentation libraries on SharePoint. • Assist with compliance workflows including those governing data protection, third-party due diligence, and sanctions/export compliance screening (e.g., coordinate information requests). • Disputes & Litigation: Assist with matter intake, document organization, and file management for active disputes and litigation. • Support document collection, legal hold administration, and preparation of materials for outside counsel. • Coordinate matters (e.g., meetings, mediations); manage calendar and deadline tracking for court dates, filing deadlines, and statutes of limitations. • Monitor bankruptcy dockets and coordinate responses to bankruptcy filings affecting the company. • Prepare and file proofs of claim, objections, and related bankruptcy documents. • Maintain creditor matrices and track distributions in bankruptcy proceedings.

• Own and deepen insightsoftware’s strategic relationship with Microsoft, serving as the primary point of contact across Microsoft’s partner, marketplace, and co-sell teams. • Build a disciplined expansion roadmap for AWS and Google Cloud—identifying the right entry points, internal champions, and go-to-market opportunities given insightsoftware’s existing product footprint on each platform. • Develop executive-level relationships within each hyperscaler organization, understanding their partner program priorities, internal incentive structures, and co-sell mechanics—and using that knowledge to position insightsoftware for maximum visibility and deal flow. • Stay closely informed on changes to hyperscaler partner programs, marketplace policies, and co-sell requirements, and ensure insightsoftware remains optimally positioned within each ecosystem. • Represent insightsoftware at hyperscaler conferences, partner summits, and industry events—building the relationships and presence needed to be seen as a preferred partner. • Own and actively manage insightsoftware’s listings in the Microsoft Azure Marketplace and other hyperscaler marketplaces—ensuring offerings are accurate, optimized, and positioned to convert. • Drive awareness and adoption of marketplace listings across insightsoftware’s direct and indirect sales teams, equipping them to position marketplace transactions as a compelling contracting vehicle for customers. • Identify and pursue opportunities where customers can benefit from transacting insightsoftware solutions through a hyperscaler marketplace—leveraging customer cloud committed spend, procurement preferences, and enterprise agreements to accelerate deal closure. • Track, report on, and actively grow marketplace-sourced and marketplace-influenced revenue, establishing clear KPIs and holding yourself accountable to them. • Collaborate with Product leadership to identify insightsoftware products hosted on or deeply integrated with hyperscaler platforms—and develop targeted partnership strategies that activate those relationships commercially. • Design and execute joint marketing programs with active hyperscaler partners, including co-branded campaigns, webinars, digital content, and field events that generate pipeline and increase awareness of insightsoftware’s solutions within each hyperscaler’s customer and partner base. • Leverage “event-in-a-box” programs for regional sales teams across NA, EMEA, and APAC deploy independently to drive local hyperscaler-aligned demand without requiring central resources for every execution. • Attend and represent insightsoftware at key hyperscaler conferences and partner events—using these moments to build relationships, generate pipeline, and strengthen insightsoftware’s brand within each ecosystem. • Develop and maintain the backend systems, workflows, and documentation needed to support how hyperscaler deals are initiated, tracked, contracted, and recognized—working closely with ISW Finance and the Quote-to-Cash team to ensure deals flow correctly and efficiently. • Partner with Revenue Operations to ensure hyperscaler pipeline and bookings are accurately captured, reported, and attributed within insightsoftware’s CRM and financial systems. • Build a repeatable deal motion for hyperscaler-transacted opportunities, including clear rules of engagement, approval workflows, and handoff protocols between the hyperscaler team, direct sales, and channel sales. • Proactively identify and resolve friction points in the commercial process—approaching every workflow inefficiency as a problem worth fixing, not a reality to accept. • Work closely with insightsoftware’s direct and indirect sales organizations to identify opportunities where hyperscaler relationships and marketplace transactions can accelerate deal velocity or expand deal size—serving as a trusted resource, not a competing channel. • Partner with Product leadership to understand the roadmap for insightsoftware products hosted in hyperscaler environments and develop go-to-market plans that activate those integrations commercially. • Collaborate with Partner Enablement to ensure sales teams have the training, tools, and collateral needed to leverage hyperscaler relationships effectively in their day-to-day selling motions. • Provide the SVP, Global Channel & Partnerships with regular reporting on hyperscaler pipeline, marketplace performance, co-marketing ROI, and strategic relationship health.

• Lead and evolve platform architecture and end-to-end delivery operations • Own the technical vision for the platform and set standards for software delivery • Champion integration of AI-powered development tools into engineering workflows • Own and refine the engineering delivery lifecycle • Lead, mentor, and grow a high-performing organization of engineering managers and contributors

• Own and evolve the embedded analytics design system • Establish user interaction models for complex analytics surfaces • Partner with Product Management to establish a scalable user research practice • Collaborate with engineering teams to translate design intent into solutions • Leverage AI-powered design tools to accelerate workflows • Influence product strategy and roadmap prioritization • Mentor and coach other designers

• Define and own the overall web platform architecture, making key decisions around frontend frameworks, design patterns, performance strategy, and scalability • Actively participate in hands-on design and code reviews, prototyping critical systems and setting the standard for implementation quality • Drive the evolution of the core platform including rendering patterns (SSR/SSG/CSR), design implementation and micro-frontend architecture • Establish and enforce standards for accessibility (WCAG), performance budgets, and cross-browser compatibility • Own technical debt decisions — identifying , prioritizing, and resolving systemic engineering issues • Architect and lead development of embedded web experiences including in-app webviews , iFrame -based integrations, embedded SDKs, and white-label platforms • Ensure embedded platform solutions meet strict performance, security, and sandboxing requirements across a variety of host environments • Define communication protocols between embedded web layers and native or third-party host applications • Drive standardization of web components and design system integration for use across embedded contexts • Define and own the engineering quality framework — including testing strategy (unit, integration, e2e, visual regression), CI/CD pipelines, and release processes • Establish SLOs/SLAs for web platform reliability, performance, and availability; lead incident response and blameless post-mortems • Champion a culture of documentation, observability, and operational readiness • Implement and iterate on engineering practices including code review standards, sprint rituals, and technical planning processes • Lead, mentor, and grow a team of senior engineers, tech leads, and engineering managers across web engineering disciplines • Own hiring for the web engineering organization, setting the bar for technical assessment and cultural fit • Partner with engineering leadership on roadmap planning, headcount strategy, and cross-functional OKRs • Represent web engineering in executive forums, communicating technical strategy and trade-offs to non-technical stakeholders

• Define and own the CEM UX research roadmap, aligning research priorities with product strategy, migration planning, and the highest-impact customer experience opportunities across the platform • Identify and scope multi-domain research programs that address systemic usability challenges spanning administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences • Partner with the UX Manager and Director of Product to ensure research investment is directed toward the decisions that carry the most risk, ambiguity, or customer consequence • Lead the design and execution of complex, high-stakes research initiatives — including foundational studies that define user segments, multi-phase evaluative programs that span discovery through post-launch validation, and longitudinal studies that track experience quality over time • Select and apply advanced research methodologies based on the question at hand — including contextual inquiry, ethnographic observation, participatory design, concept testing, unmoderated and moderated usability testing, diary studies, surveys, conjoint analysis, and comparative benchmarking • Design research studies that account for the complexity and specificity of equity compensation workflows • Recruit and manage participant panels across relevant user segments, including equity plan administrators, finance and accounting teams, HR stakeholders, plan participants, broker operations contacts, and Professional Services consultants • Lead research sessions with senior-level customer stakeholders — including VP-level administrators, controllers, and CFO-office contacts