Dealer Success Manager - Remote Dealer Success Manager (DSM) As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.You are instrumental in expanding our footprint by contributing to and supporting the POD's efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company's bottom line. You will play a key role in Capital One's technology and relationship evolution.We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly. Key Responsibilities : - Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals. - Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes: - Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process. - Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization. - Product and Process troubleshooting, specifically relating to Navigator Platform. - Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle. Travel : This position will be traveling up to 50% within the United States. Basic Qualifications : - High School diploma, GED or equivalent certification - At least 1 year of experience in Process Management - At least 1 year of experience in Relationship management Preferred Qualifications: Bachelors Degree 2+ years of experience in Process Management 2+ years of experience in Relationship management At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Plano, TX: $109,900 - $125,400 for Dealer Success Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Own and manage a portfolio of enterprise and strategic customer accounts • Build trusted relationships with security leaders, practitioners, and executive stakeholders • Develop success plans aligned to customer business objectives and security priorities • Conduct regular business reviews, adoption reviews, and strategic roadmap discussions • Act as the primary post-sale point of contact for customers • Drive successful onboarding and implementation outcomes • Help customers operationalize the platform within security workflows and processes • Monitor product adoption, usage trends, health indicators, and customer engagement • Identify risks proactively and execute mitigation plans to improve retention • Ensure customers achieve measurable outcomes and ROI • Partner with Account Executives on renewals, expansion opportunities, and account strategy • Identify opportunities for upsell, cross-sell, and broader platform adoption • Support customer advocacy initiatives including references, case studies, and advisory programs • Maintain accurate account forecasts, health scores, and renewal data • Serve as the voice of the customer internally • Partner with Product and Engineering to communicate customer feedback and market needs • Coordinate with Support and Professional Services to resolve customer issues effectively • Contribute to scalable customer success processes, playbooks, and operational improvements

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals. • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses. • Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes. • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed. • Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum. • Consult with product team to advise on products under development. • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives. • Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation. • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

• Onboard all new customers into the APAC region • Deliver a best in class experience to our larger clients by building relationships and demonstrating impact through multiple touch points • Provide CS at scale to our Mid-Market customer utilising technology and triggers • Manage multiple touch points, including digital meetings, to keep clients engaged and informed • Advise clients on loyalty strategy and optimisation opportunities to get the most out of their program • Discuss return on investment and the impact driven by our program • Encourage clients to adopt new features and participate in product beta testing • Actively gather feedback from clients and share across the organisation to improve our product and service • Continuously improve our client offering by actively spotting opportunities to improve our current processes • Work closely with Marketing to drive advocacy in the form of testimonials, case studies, reviews and customer events • Partner with our Support team to ensure client queries as responded to and rectified quickly • Partner with our Account Management team to deliver on renewals and upsells throughout the customer journey • Confidently forecast NRR performance, fully mitigate any ‘at risk’ clients and support upsells • Engage with our Engineering, Marketing, and Sales teams to ensure a smooth customer journey and experience