• Manage and implement all activities throughout relevant project cycles - project design, start-up, implementation and close-out - to ensure efficient and effective implementation in line with CRS program quality principles and standards, donor requirements, and good practices. • Champion learning with project staff and partner teams. Analyze and evaluate project performance data following MEAL policy. • Act as a key resource person in project design and proposal development in respective programming area. • Coordinate the identification of staff capacity and technical assistance needs of partner organizations and capacity strengthening. • Help identify, assess and strengthen partnerships in line with CRS’ partnership principles. • Coordinate and monitor financial and material resources relevant to project needs.

• Develop the program MEAL system and manage MEAL implementation activities through the project cycle - start-up, implementation and close-out - in line with CRS program quality principles and standards, donor requirements, and best practices. • Lead technical support for quality MEAL design, including tools and methods, appropriate to scope, context, and technical requirements of a project. • Lead technical support in analyzing qualitative and quantitative MEAL data, while ensuring data quality and data management practices. • Integrate data analysis, and reflection to drive improvements in ongoing project activities. • Ensure compliance with donor and agency MEAL requirements by consistently applying established standards and monitoring adherence across activities. • Communicate the agency’s approach to MEAL and key findings to program colleagues and partners. • Maintain collaborative relationships with partner staff and volunteers and, as needed, community members by engaging regularly, fostering open communication, and supporting meaningful participation in program activities. • Share MEAL learning and experiences in broader regional discussions. • Contribute to planning, budgeting, and implementation of quality MEAL activities through effective management practices. • Identify staff capacity needs and technical MEAL assistance needs of partner organizations. Contribute to capacity strengthening and required interventions to support quality project implementation. Train project stakeholders in the MEAL system and donor requirements. • Support the production of donor reports and organize quarterly partner meetings.

• The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success. • Ensuring the program is designed and implemented as per sponsor’s strategic direction; • Ensuring all program sponsor’s needs are being met; • Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc. • Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction; • Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer); • The design, evolution and delivery of all program reporting; • Ongoing evaluation of program strengths, weaknesses and potential areas for improvement; • In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting; • Participate/lead in respective client meetings and day to day client communications; • Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process; • Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance; • Provide support, guidance, and leadership to the team, • Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; • Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

Role Description We are looking for a highly organized and people-focused Program Manager to support the day-to-day operations of one of our client communities. This role blends customer success, operations, and community engagement, making it ideal for someone who enjoys creating smooth client experiences while managing key backend logistics. - Community & Client Engagement - Oversee the client's Skool community group, ensuring questions are answered and engagement is high. - Act as a key point of contact for community members, offering timely support and consistent communication. - Track client needs, feedback, and overall satisfaction to improve retention and experience. - Scheduling & Coordination - Schedule and manage program-related emails, including reminders, updates, and event notifications. - Coordinate and organize live events, group calls, and coaching sessions, ensuring all logistics are handled. - Maintain an updated calendar of events, deliverables, and key dates for the community. - Billing & Administrative Support - Support billing inquiries, including payment tracking and coordination with the finance team. - Assist in onboarding and offboarding clients in the program. - Maintain internal documentation and processes to ensure a smooth client journey. Qualifications - 1–3 years of experience in program coordination, customer support, or community management. - Excellent written and verbal communication skills. - Strong organizational and time management abilities. - Tech-savvy and comfortable using tools like Google Workspace, Zoom, Stripe, Calendly, and community platforms. - Ability to work independently and manage multiple priorities. - Experience supporting online programs or digital communities is a plus.