Role Description Under the direct leadership of the Customer Success Director, the Customer Success Manager is responsible for being the primary point of contact for QAD Redzone customers, providing expertise and support, and ensuring their continued success post deployment. This role focuses on customer support and retention within the EMEA Market. This position is Full Time, Remote and required to travel 80% of the time. - Be a technical expert in Redzone software and coaching in order to serve as a resource for customers - Travels to various customers sites each week to provide leadership and coaching to teams - Complete success visits to support customers and their usage of Redzone, often finding ways to re-engage teams quickly - Builds strong and trusted relationships with senior leaders in the customer community - Recognizes customers’ needs and influences to facilitate upsell processes and activity - Helps identify and support retention risk and opportunities to mitigate - Provides oversight and support for ~100 customers at a time - Leads regional community networking events - Support broader Coaching Team and assist with customer deployments as needed Qualifications - Strong Redzone user, well versed in all the features and capabilities of the application (Productivity, Compliance, Reliability, Learning) - Well versed Analytics user - Strong listening skills to understand customer needs - Strong commercial acumen in order to support customer needs and where Redzone can add value or prescribe other services - Experience using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement - Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and customers - Able to juggle multiple projects while wearing many hats - Ability to develop and maintain strong relationships with customers and internal teams - Strong written and verbal communication skills including presenting to various audiences - Ability to manage time effectively and to work in a high paced, high growth environment Requirements - Degree in Engineering, Manufacturing, Business Management and Leadership, or similar - Experience working in direct hands-on manufacturing - previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager, preferably within the food and beverage industry - Experience leading operations and teams within a manufacturing plant environment - Programmable Logic Controller (PLC) experience and familiarity is a plus, but not required Benefits - Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance. - Opportunity to join a growing business, launching into its next phase of expansion and transformation. - Collaborative culture of smart and hard-working people who support one another to get the job done. - An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy. - Compensation packages based on experience and desired skill set.

• Define, execute, and optimize customer lifecycle marketing strategies for iCasino (Hollywood, theScore Casino) and online Sportsbook (theScore Bet) • Lead the development and management of automated, segmented, and personalized CRM initiatives to drive retention, loyalty, cross-sell (including retail), and reactivation of lapsed customers • Managing marketing communications across email, SMS, push, retail and paid channels • work collaboratively with martech team for the goal of improved automation and technology enhancements to drive performance of the business, including all ad operations and external partners (Optimove) • Analyze customer data, defining actionable segments and creating targeted lifetime value/customer life-cycle engagement campaigns and programs • Working closely with the marketing analytics team to build dynamic segmentation and and build monitor dashboards to track and optimize CRM channel performance

• My team is dedicated to building deep, consultative partnerships within the Enterprise space. • You’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value. • You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies. • You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.

• Build and nurture relationships with Technology professionals at high opportunity end customers. • Identify and deliver new value propositions that strengthen customer loyalty. • Systematically capture pertinent data regarding contacts, companies, and their content and product/category preferences. • Facilitate seamless cross-functional collaboration within the broader organizational matrix.