StarTech.com

• Define and own the end-to-end system architecture across hardware, firmware, host software, and cloud platforms. • Architect a scalable, multi-tenant device management platform enabling remote updates, monitoring, and analytics. • Lead hardware architecture for USB-C, Thunderbolt (TB4/TB5), USB4, and power delivery systems. • Define firmware architecture including secure boot, remote firmware updates / OTA updates, device monitoring, telemetry, and diagnostics. • Establish and own security architecture across device and cloud ecosystems. • Translate product strategy into technical roadmaps, reference architectures, and scalable solutions. • Direct and manage external development partners (ODMs, firmware vendors, cloud teams). • Conduct architecture and design reviews; act as the final technical decision-maker. • Partner cross-functionally with Product Management, Customer & Partner Success, Marketing and Customer Support teams. • Act as a technical evangelist supporting StarTech.com’s connected device vision internally & externally. • Define the host-side software architecture, including Windows applications, firmware update utilities, and device management tooling, while establishing clear boundaries and interfaces between firmware, host software, and cloud services. • Establish enterprise deployment patterns using SCCM and Intune, including silent execution, detection methods, and logging/diagnostics, while evaluating and selecting suitable technology stacks for host applications (e.g., native Windows frameworks vs. web-based UI).

• The Senior Strategic Partner Manager is accountable for driving net-new partner growth by identifying, opening, developing, and scaling high-potential reseller and non-traditional partner relationships across North America • Own the pursuit and development of a curated list of high-potential reseller and non-traditional partners • Research target partners and develop a clear account pursuit strategy • Identify relevant entry points and build outreach plans for each partner • Engage decision-makers across executive, commercial, merchandising, vendor management, purchasing, sales, and operations teams • Create commercial interest by connecting StarTech.com capabilities to the partner's business model, customer base, category gaps, and growth priorities • Move partners from unknown or underdeveloped status into active business development conversations • Develop clear partner growth plans that define where StarTech.com can win within each target partner and how the opportunity can scale beyond initial engagement • Influence teams the role does not directly manage by providing clarity, context, urgency, and commercial rationale • Drive Executive Visibility and Commercial Accountability by providing regular updates to leadership on partner pursuit progress, commercial traction, obstacles, revenue potential, and support requirements. • Act as the internal quarterback across Product Management, Merchandising, Marketing, Content, Data & Analytics, Operations, Finance, Supply Chain, and Sales.

• Act as the first point-of-contact for customers. • Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility. • Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf. • Assess customer needs using probing questions and recommend appropriate StarTech.com products. • Offer innovative solutions tailored to meet unique customer requirements. • Identify sales opportunities and escalate to the appropriate internal teams. • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products. • Gather and document each interaction with a customer in the Customer Relationship Management platform. • Regularly follow up and attempt to resolve any outstanding customer issues.

• Elicit, analyze, and document business and functional requirements through stakeholder interviews/workshops. • Translate needs into user and technical stories, process flows, and acceptance criteria. • Play a key role in helping stakeholders make informed decisions by assessing and articulating the business value. • Contribute to backlog refinement activities with business owners, developers, and QA. • Partner with QA and UAT by clarifying requirements, validating outcomes against acceptance criteria.

• Define and own the end-to-end system architecture across hardware, firmware, host software, and cloud platforms. • Architect a scalable, multi-tenant device management platform enabling remote updates, monitoring, and analytics. • Lead hardware architecture for USB-C, Thunderbolt (TB4/TB5), USB4, and power delivery systems. • Define firmware architecture including secure boot, remote firmware updates / OTA updates, device monitoring, telemetry, and diagnostics. • Establish and own security architecture across device and cloud ecosystems. • Translate product strategy into technical roadmaps, reference architectures, and scalable solutions. • Direct and manage external development partners (ODMs, firmware vendors, cloud teams). • Conduct architecture and design reviews; act as the final technical decision-maker. • Partner cross-functionally with Product Management, Customer & Partner Success, Marketing and Customer Support teams. • Act as a technical evangelist supporting StarTech.com’s connected device vision internally & externally.

• Define and own the end-to-end system architecture across hardware, firmware, host software, and cloud platforms • Architect a scalable, multi-tenant device management platform enabling remote updates, monitoring, and analytics • Lead hardware architecture for USB-C, Thunderbolt (TB4/TB5), USB4, and power delivery systems • Define firmware architecture including secure boot, remote firmware updates / OTA updates, device monitoring, telemetry, and diagnostics • Establish and own security architecture across device and cloud ecosystems • Translate product strategy into technical roadmaps, reference architectures, and scalable solutions • Direct and manage external development partners (ODMs, firmware vendors, cloud teams) • Conduct architecture and design reviews; act as the final technical decision-maker • Partner cross-functionally with Product Management, Customer & Partner Success, Marketing and Customer Support teams • Act as a technical evangelist supporting StarTech.com’s connected device vision internally & externally

Location: London, ON | Remote | StarTech.com StarTech.com is continuing to grow our Data Analytics team and we are looking for a Data Analyst who is passionate about turning data into actionable insights. In this role, you will partner closely with cross functional teams to analyze data across key areas of the business, including product performance, inventory, revenue, customer insights, and marketing. Your work will help shape business decisions, optimize performance, and support continued growth. You will be responsible for transforming data from multiple sources into clear, meaningful insights, building models, and delivering reporting that informs strategy. Success in this role comes from strong analytical thinking, attention to detail, and the ability to communicate insights in a way that drives action. If you enjoy solving complex problems, working with data tools such as Power BI, Python, R, or Excel, and collaborating with stakeholders to influence outcomes, this is an opportunity to make a meaningful impact. Posting this opportunity to support a backfill requirement on the team What You’ll Do - Analyze key business metrics to evaluate and improve strategic initiatives - Translate data into actionable insights and recommendations - Build data models and generate summary statistics using analytics tools - Develop reports and dashboards using BI tools (e.g., Power BI) - Collaborate with cross-functional teams to support business needs - Communicate insights clearly to stakeholders at all levels - Leverage AI and automation tools to improve efficiency - Identify opportunities for continuous improvement and process optimization What You Bring - Bachelor’s degree in Analytics, Mathematics, Statistics, Business, Technology, or related field (Master’s in Analytics is an asset) - 2+ years of experience in a Data Analyst or Business Analyst role working with large datasets - Strong experience with Power BI and Power Query - Advanced Excel skills - Intermediate proficiency in Python or R - Experience or interest in AI tools and applications What Sets You Apart - Strong data cleaning, transformation, and analysis skills - Ability to synthesize complex data into clear insights - Experience building queries, reports, and visualizations - High attention to detail and accuracy - Excellent communication and collaboration skills - A proactive learner who is curious, adaptable, and driven to improve processes Why Join StarTech.com? - Competitive salary and bonus potential - Comprehensive benefits package - Collaborative and innovative work environment - Opportunities to grow your skills in analytics, BI, and AI What to expect from the Hiring Process: We respect your time and value transparency. Here’s a general idea of what to expect: - Intro call with our Talent Acquisition Team (30 minutes) - Assessment (60 minutes) - Interview with the Hiring Manager (45-60 minutes) - Final Interview - Director, Market Research & Analytics (45 minutes) - Offer & onboarding This role offers a competitive salary range of CAD $68,000 to $78,000 and eligibility to participate in our bonus program. At StarTech.com, we value fairness and regularly benchmark pay to stay competitive, recognizing each person’s unique contributions. As part of the StarTech.com “One Team,” you’ll also enjoy: - Comprehensive health benefits - Tuition reimbursement program - Retirement savings plans - Wellness Program - Additional perks and rewards About us We are in the business of human-centered experiences starting with yours. We believe delivering on our promise of "hard-to-find, made easy" begins with an employee experience founded in opportunity, teamwork, empowerment, and curious minds always asking what if. Not only does our commitment to the exceptional deepen relationships with our partners and customers, it also ignites connection within our team. StarTech.com is a global leader in tech connectivity solutions, manufacturing a wide range of accessories designed to meet the demanding performance standards of IT professionals and businesses. Since 1985, the company has expanded into 28 markets across five continents, with products trusted by more than 90% of Fortune 500 companies.  StarTech.com has been recognized as one of Canada’s Best Managed Companies by Deloitte for 15 consecutive years and is ranked in the top 5% of companies worldwide for sustainability by EcoVadis. StarTech.com is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, StarTech.com will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. StarTech.com uses AI tools only for administrative support, such as transcribing interview notes and organizing candidate details into standardized prescreening and interview templates. These tools do not screen, rank, or assess candidates. All hiring decisions are made by our Talent Acquisition team and Hiring Managers. Candidate information is collected and used solely for recruitment purposes in compliance with applicable privacy laws.

• Identify, prospect, and onboard new channel partners, owning the full acquisition lifecycle. • Develop and execute structured onboarding and enablement plans for strategic partners. • Lead partner launch activities including training, product positioning, and go-to-market alignment. • Execute outbound sales strategies to expand market reach and acquire new business. • Build strong engagement with priority channel partners through consistent, multi-channel outreach. • Identify and develop new end-customer opportunities through partner networks and direct prospecting. • Build deep relationships with key stakeholders within distribution and partner organizations. • Collaborate with partner sales teams to access and grow strategic end-customer accounts.

• Define and own the multi-year strategy for high-growth buying centers — AV/Pro AV, Edge/Networking, Data Center, and End User Compute — with direct accountability for segment revenue and margin performance. • Align segment strategy to StarTech.com's Global 5000 focus and corporate priorities, ensuring your buying centers are resourced, visible, and winning. • Build and maintain deep buying center briefs: applications, TAM/SOM, buyer roles, channel dynamics, competitive landscape, and emerging trends. • Bring the voice of the market into StarTech.com; translating external signals into internal decisions across Product, Sales, and Marketing. • Translate segment insights into clear product and solution portfolios that feed directly into roadmaps, developed in partnership with the CTO and Product teams. • Influence the NPI process — ensuring new products are built with a clear buying center rationale, commercial fit, and go-to-market path. • Design and orchestrate end-to-end GTM strategies — including positioning, pricing, packaging, promotions, and channel strategy — for each buying center. • Equip Sales with clear plays, segment-specific messaging, and tools that convert strategy into pipeline and revenue. • Lead cross-functional quarterly business reviews — owning revenue, margin, pipeline, and execution metrics for your segments.

• Act as the first point-of-contact for customers. • Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility. • Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf. • Assess customer needs using probing questions and recommend appropriate StarTech.com products. • Offer innovative solutions tailored to meet unique customer requirements. • Identify sales opportunities and escalate to the appropriate internal teams. • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products. • Gather and document each interaction with a customer in the Customer Relationship Management platform. Regularly follow up and attempt to resolve any outstanding customer issues.