• Own on-site quality standards across all active enterprise accounts — warehousing, events, and retail • Ensure every account is staffed reliably, on time, and at the ratio the client expects — before the shift starts • Set and enforce the cadence by which Field Operations Managers maintain direct contact with leads and clients at every major account • Ensure incidents are identified, logged, triaged, and communicated to clients and account management teams • Deliver proactive monthly performance summaries to key accounts • Own the commercial implications of on-site investments — every lead deployed represents an investment, and this role ensures that cost is justified by the value it delivers to the account • Define the framework for when an account requires a dedicated on-site presence versus a remotely-managed model • Partner with Account Management and Finance to ensure field deployment decisions are commercially sound • Lead WorkWhile's build of an AI-enabled field operations model — the core question is how one Field Operations Manager can effectively oversee a workforce of many • Define what AI and automated systems should own: pre-shift confirmations, clock-in anomaly detection, attendance pattern recognition, early leave flagging, performance scoring • Define what humans must own: relationship-critical conversations, judgment calls under pressure, client escalations, lead development • Translate the above into a clear product and systems roadmap in partnership with Engineering and Data Science • Build the monitoring infrastructure that surfaces the right information to the right person at the right time — so the team is acting on signals, not searching for them • Own the health and size of the shift lead talent pool across all accounts and verticals • Build a standardized lead qualification, onboarding, and performance scoring program that works across warehousing, events, and retail • Develop a compliant, sustainable on-site talent model — one that attracts reliable leads, retains top performers, and removes underperformers with consistency • Define what high performance looks like at every stage of the lead lifecycle and build the systems to measure it • Manage and develop a team of Field Operations Managers across TriState, Mid-West, and West Coast markets • Run weekly performance reviews with all FOMs — account health, incidents, lead flags, commercial exposure

• Own daily business operations for CBIE across all lines of business • Drive improvements to operational and regulatory reporting by streamlining data sets • Develop and execute local operational and outsourcing processes • Partner with functional owners and stakeholders to ensure compliance with outsourcing framework • Lead discrete cross-functional initiatives and ad hoc projects • Support regulatory and product operations activities for CBIE

• Directly oversee a portfolio of shift leads across assigned accounts • Conduct regular check-ins with leads to address performance, attendance, scheduling gaps, and client feedback • Coach leads on communication, conflict resolution, safety, and WorkWhile standards • Identify high-performing workers ready for lead roles and build the pipeline • Hold leads accountable to performance standards and escalate to the Head of Field Operations when intervention is required • Own day-to-day operational quality across assigned client sites • Support new site launches by visiting locations ahead of go-live, aligning on client expectations, and ensuring leads are prepared before the first shift • Build and document site-specific checklists and playbooks so that future launches in the region run faster and with less escalation • Capture, escalate, and resolve on-site issues so that execution standards are consistent across every account you own • Serve as the primary on-the-ground point of contact for assigned client sites • Build working relationships with client site supervisors and managers, understand their expectations, and flag risk early • Participate in regular client check-ins and submit site performance summaries • Resolve site issues quickly and professionally • Submit weekly reports to the Head of Field Operations covering staffing status, lead performance, client feedback, and open issues • Maintain accurate records in WorkWhile's workforce management systems • Collaborate with Worker Success and Marketplace Operations to ensure worker

Role Description We are seeking a proven Property Management Operations Leader to oversee and drive the day-to-day performance of a growing U.S.-based property management company serving the Miami and Orlando markets. This is not a training or development role. The ideal candidate is a strong people leader who naturally takes ownership, drives accountability, communicates confidently with clients, and brings a high level of energy and urgency to the business. You'll lead a team of six employees across leasing, operations, maintenance coordination, and business development while serving as a key point of contact for property owners and company leadership. What You'll Be Responsible For - Leadership & Accountability - Lead and manage a team of six employees across multiple departments. - Set expectations, establish KPIs, and hold team members accountable. - Conduct regular performance reviews and coaching sessions. - Ensure operational tasks are completed accurately and on time. - Remove roadblocks and maintain a culture of ownership and execution. - Property Management Operations - Oversee leasing activity and vacancy management. - Ensure units are turned efficiently and within budget. - Manage lease renewals and rental increases. - Monitor maintenance operations and vendor performance. - Oversee rent collections, delinquency management, and eviction processes. - Ensure inspections are completed on schedule. - Owner Relations - Serve as a primary point of contact for property owners. - Handle escalations professionally and confidently. - Provide proactive updates and maintain strong client relationships. - Drive owner satisfaction and retention. - Operational Performance - Monitor key portfolio metrics. - Improve processes and operational efficiency. - Ensure consistent execution across Miami and Orlando operations. - Partner with leadership to support company growth initiatives. Qualifications - Has extensive hands-on property management experience. - Has already led teams and held employees accountable. - Is confident speaking with property owners, tenants, vendors, and staff. - Brings positive energy and urgency to daily operations. - Can confidently make decisions without requiring constant direction. - Thrives in a fast-paced environment. - Is comfortable managing multiple priorities simultaneously. - Communicates clearly and professionally in English and Spanish. Requirements - 5+ years of property management experience. - 2+ years managing teams within a property management company. - Experience overseeing: - Leasing - Vacancies - Unit Turns - Maintenance Coordination - Rent Collections - Lease Renewals - Evictions - Owner Relations - Fluent English and Spanish. - Experience working directly with property owners. - Experience managing remote teams. - Strong leadership and people management skills. Benefits - Fully remote leadership opportunity. - Direct impact on the growth and success of a rapidly expanding property management company. - Opportunity to lead and develop a high-performing team. - Significant ownership and autonomy within the organization. - Collaborative and growth-focused culture. - Opportunity to improve systems, processes, and operational performance. - Long-term growth potential for successful leaders. Interview Process - Initial Application Review - Intro Video - Property Management Operations Assessment - Client Interview - Offer & Onboarding