• Design, implement, and continuously improve highly available, secure, and scalable cloud infrastructure for AQI’s Software and SaaS platforms • Lead automation initiatives across infrastructure provisioning, deployments, incident response, and operational workflows to improve reliability and engineering velocity • Build, maintain, and optimize CI/CD pipelines that enable safe, repeatable, and efficient software delivery • Partner with engineering, security, and product teams to embed reliability, security, and operability into system design and delivery • Own and enhance observability across critical services, including monitoring, logging, alerting, and service health dashboards • Define and track service objectives and operational metrics, including SLIs, SLOs, and SLAs, and use them to drive continuous improvement • Respond to production incidents, lead root cause analysis, and implement durable corrective and preventive actions • Support on-call operations and contribute to a culture of operational excellence, accountability, and continuous learning • Advocate for and implement DevOps, SRE, and cloud-native best practices across the organization • Mentor team members and influence infrastructure standards, technical decisions, and platform roadmaps.

• Define, refine, and communicate role expectations for all positions under management on a quarterly basis. • Facilitate ClearSource leadership training for new leaders and reinforce the model consistently across all leaders. • Develop and maintain highly visible KPI reports to track progress against program goals for both production and supervisory teams. • Update the People Analyzer for all direct reports on a weekly basis. • Lead a weekly team meeting with direct report leaders to: Review production performance and results, Conduct root cause analysis and drive issue resolution, Identify and promote recognition opportunities for strong performance. • Conduct weekly one-on-one meetings with each direct report leader to: Review team performance using the People Analyzer, Ensure alignment on expectations and priorities, Evaluate and enhance job satisfaction. • Provide weekly coaching sessions to each direct report leader, focusing on leadership development and adherence to coaching best practices. • Oversee hiring and internal promotions by participating in interviews and/or evaluating recorded interview sessions. • Facilitate weekly quality calibration meetings with clients and take ownership of resolving identified issues. • Set clear expectations for support departments and monitor their performance against those standards. • Evaluate the effectiveness of technology, tools, and systems, and communicate improvement opportunities to IT or clients as needed. • Ensure onboarding and offboarding processes are properly executed in line with company standards. • Assess training effectiveness and collaborate with the Learning and Development team to address skill and knowledge gaps. • Provide feedback to the Recruiting team to improve candidate quality and selection processes. • Review disciplinary actions to ensure consistency with leadership principles, company core values, and the code of conduct. • Manage and resolve client requests and escalations promptly and effectively. • Escalate critical issues with urgency, particularly those impacting operations, employee well-being, or client trust. • Drive alignment to the company mission through ongoing communication, education, and engagement initiatives. • Execute additional responsibilities as assigned.

Role Description The Product Strategy and Operations Analyst role is focused on executing strategies developed by the Product Strategy and Operations team to enable DG Media Network’s growth and operational excellence. This position brings product and process initiatives to life by managing day‑to‑day execution, supporting capability launches, and establishing clear operational routines, documentation, and ways of working. While primarily execution‑focused, the role also contributes to strategy development by analyzing trends, identifying opportunities, and providing insights that inform future product and operational priorities. - Execute ad product and operational initiatives that support DG Media Network’s growth, scalability, and day-to-day effectiveness, including accurate and timely entry and maintenance of revenue-related data in operational systems. (20%) - Monitor, track, and report on established operational routines, ensuring consistent adoption, performance, and follow-through across teams. (20%) - Support management of the product and capabilities roadmap by gathering requirements, organizing inputs, documenting priorities, and maintaining visibility into timelines and dependencies. (20%) - Partner cross-functionally to coordinate testing, readiness, and launch activities for new capabilities and product enhancements. (10%) - Collect, analyze, and synthesize stakeholder feedback, performance data, and industry insights to help identify gaps, risks, and opportunities, and support the Operations team in informing future direction. (10%) - Document, maintain, and continuously improve processes, workflows, and operational artifacts designed to operationalize products, drive efficiency, and reduce friction as the business scales. (5%) - Contribute to a client-focused, collaborative culture by approaching work with strong attention to detail, accountability, and a solutions-oriented mindset. (5%) Qualifications - Foundational understanding of digital media, retail media networks, and advertising technology, with interest in how products, processes, and operations work together to drive business outcomes. - Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple workstreams, prioritize effectively, and maintain accuracy in a fast-paced environment. - Exceptionally detail-oriented, with a disciplined approach to documentation, process tracking, and follow-through to ensure work is completed accurately and consistently. - Proactive and self-directed, capable of working independently while knowing when to escalate questions, risks, or dependencies. - Comfortable operating within established processes and routines, with an eye toward identifying opportunities for simplification, clarity, and efficiency. - Ability to adapt quickly to change, navigate ambiguity, and remain organized as priorities evolve. - Strong written and verbal communication skills, with the ability to clearly document information and collaborate effectively with cross-functional partners. - Proficient in Microsoft Office tools, particularly Excel and PowerPoint; experience using shared documentation tools, trackers, or project artifacts is a plus. Requirements - Bachelor’s degree required; coursework in business, marketing, analytics, operations, or a related field preferred. - 2 years of relevant experience in product operations, business operations, marketing, or a related role, preferably within CPG, retail, digital media, or technology-enabled organizations. - Experience supporting cross-functional initiatives, operational processes, or product workflows in a structured, fast-paced environment. - Exposure to retail media networks, advertising technology, or digital marketing ecosystems is a plus, with a willingness to learn and grow in this space. Benefits - This is a Remote role. - Compensation is $70,000.

• Provide visibility across active engagements — scope, schedule, risks, and priorities. • Ensure projects are progressing as planned and support teams in resolving issues quickly. • Reinforce consistency in delivery standards and execution across engagements. • Act as a central coordination point across a distributed field organization. • Build and implement repeatable processes, operating rhythms, and delivery standards. • Establish playbooks, communication cadences, and escalation paths. • Introduce structure into a fast-growing environment that has historically been less defined. • Continuously improve how work flows across teams and functions. • Contribute to and help drive: Workforce planning and staffing strategy, Resource allocation and utilization, Backlog visibility and capacity alignment, Revenue forecasting and business planning. • Support the development and refinement of operational and financial models tied to growth. • Ensure the business has clear visibility into performance and forward-looking demand. • Own and/or support the operational components of proposals, including: Staffing approach, Execution planning, Delivery readiness. • Ensure work is properly scoped and aligned with actual delivery capability. • Provide oversight across delivery-related functions (e.g., staffing coordination, recruiting inputs, scheduling, execution support, etc.). • Support existing owners by improving alignment, visibility, and execution consistency. • Identify gaps, bottlenecks, and risks across the organization and drive solutions. • Ensure decisions across functions align to overall business priorities. • Lead and support a distributed team of field professionals and team leads. • Reinforce accountability, professionalism, and execution discipline. • Conduct regular check-ins to understand performance, surface issues, and remove roadblocks. • Support hiring, onboarding, and development of team members.