Role Description Everforth ECS is seeking a Senior SOC Manager to work remotely. The ideal candidate will provide technical and process guidance, establishing common/standard practices and processes, managing and assessing the day-to-day operation of the SOC, and driving continuous improvement. - Lead and manage a 24x7x365 Security Operations Center providing technical oversight. - Lead staff to proactively identify, prevent and respond to security incidents. - Implement and maintain a comprehensive SOC program leveraging best practices and compliant with client standards and requirements. - Continue modernization planning and road mapping. - Monitor, manage, and respond to security events using client’s security information and event management (SEIM) system. - Perform incident identification and assist with security policy violations, conducting investigations, reporting/communicating infractions, eradicating/mitigating/remediating IoCs, and performing continuous monitoring. - Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring. - Evaluate Common Vulnerabilities and Exposures (CVE) for applicability as a potential internal/external attack vector, developing recommendations to eliminate vulnerability/weakness. - Provide guidance on active Plans of Action and Milestones (POA&M). - Monitor system recovery processes to ensure security features and functions are properly restored and functioning correctly following an outage. - Ensure compliance to Service Level Agreements (SLA), process adherence, and process improvisation to achieve operational objectives and mitigate threats. - Author and update/revise processes (SOPs and runbooks) to strengthen the current operational activities; review policies and recommend changes to improve governance. - Responsible for team management, personnel scheduling, overall use of resources and initiation of corrective action where required for SOC. - Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring. - Develop reports, dashboards, and metrics for SOC operations and presentation to leadership and clients. - Coordinate with stakeholders to build and maintain positive working relationships. Qualifications - 8+ years of experience in cybersecurity, security operations, incident response, threat detection, cyber defense, or related technical roles. - 3+ years of experience leading SOC operations, incident response teams, cyber operations teams, or similar security functions. - Strong understanding of SOC workflows, alert triage, escalation management, incident response, threat hunting, threat intelligence, detection engineering, and security monitoring. - Experience overseeing or supporting security tools such as SIEM, SOAR, EDR, NDR, ticketing platforms, and case management systems. - Demonstrated ability to lead technical teams, coordinate cross-functional response activities, manage priorities, and ensure timely delivery of operational outcomes. - Conduct training and tabletop exercises as necessary for SOC analysts to improve on SOC protocols, operator proficiency, and readiness. - Experience developing or enforcing SOPs, playbooks, runbooks, escalation guides, metrics, reports, and quality-control processes. - Ability to analyze operational risk, validate incident information, communicate impacts, and brief technical and non-technical stakeholders. - Excellent written and verbal communication skills, including experience producing operational reports, executive briefings, and incident updates. Requirements - Salary Range: $185,000 - $200,000 Benefits - General Description of Benefits

• Design, build, and maintain technical certification programs, onboarding curricula, and ongoing skill development tracks across Sales, Customer Success, Services, Support, and Partner teams. • Own the technical enablement curriculum lifecycle, from needs analysis and content design through delivery, iteration, and sunset, using established instructional design principles. • Develop and maintain a library of field-ready technical enablement assets: eLearning courses, playbooks, battle cards, objection handling guides, demo scripts, and case studies, using AI-assisted authoring tools to accelerate production quality. • Partner with Engineering, Product, and GTM teams to translate complex platform concepts, security, architecture, integrations, and new product releases, into field-ready content that drives immediate application. • Design and deliver demo excellence programs for Solutions Engineers, Account Executives, and Partner teams, including demo environment setup, scenario scripting, and live coaching. • Support pre-sales, post-sales and partner enablement by equipping BDRs, AEs, CS, Services, and partner managers with technical fluency programs that shorten sales cycles and increase conversion confidence. • Define and track enablement KPIs including time-to-productivity for new hires, content utilization rates, learner engagement scores, and field performance metrics (win rate, ramp speed, quota attainment). • Establish and maintain a structured feedback loop with field teams, collecting insights on content gaps, readiness challenges, and program effectiveness and act on that feedback on a regular cadence. • Use data and an AI feedback loop to continuously improve program effectiveness and communicate impact to stakeholders in quarterly business reviews. • Champion AI best practices across the organization, modeling how GTM teams can embed AI tools into daily work, not just occasional use. • Develop and scale AI adoption playbooks for GTM roles, measuring adoption rates and documenting workflow outcomes across teams.

Role Description Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! The Innovations Waiver Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals. This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults. On a typical day, you might: - Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. - Provide education and support to members in learning about and exercising rights and responsibilities. - Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. - Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth. - Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process. Qualifications - Must meet QP status. - Fully licensed by the NC governing board regulating Human Services professions; OR - Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR - A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR - A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. - If serving members with LTSS needs, the care manager must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional. - License and/or certification may be accepted as noted above. - Must have a valid driver’s license. - Must reside in North Carolina and within 75 miles of the following Mid-State Trillium counties: Guilford. - Must be able to travel within catchment as required. Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies. How to Apply To be considered, submit your application and resume through our ADP Career Center. Your resume must include: - Employer name, dates of service (month/year), average hours worked per week, and essential job duties. - Education details (degree type, date awarded, institution, field of study). - Licensure/certification information, if applicable. After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes. Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

• Ensure field team effectiveness through 1:1 travel and on-site coaching. • Manage clinical outcomes by ensuring application of best practices and ABIOMED clinical training to enhance patient care and optimize client experiences. • Manage and support patient implant coverage and customer communication. • Drive growth and implementation of the surgical business, coordinating and managing joint activities with Surgical Account Managers, the Physician Program team, Marketing, Training, and local cardiology teams. • Ensure staff and client competence through development, retention, and performance management of the clinical team. • Foster continuous personal and professional skill development within your team. • Develop therapy by implementing ABIOMED's surgical products and training physicians and hospital staff on Impella usage for excellent clinical outcomes. • Build and establish peer-to-peer surgical networks to share best practices and create educational programs in coordination with our Physician Program team, Medical Office, Marketing, Surgical Account Managers and the local teams. • Collaborate on surgical campaigns with EU/US marketing teams. • Demonstrate a strong work ethic, representing the company with integrity and professionalism. • Provide case support in new surgical centers and complex cases as needed. • Represent the company at surgical conferences across the EMEA region.