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Axur

We create safer digital experiences

Dedicated Customer Intelligence Analyst

Location

Worldwide

Posted

2 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Dedicated Customer Intelligence Analyst

Axur

Role Description We’re hiring a Dedicated Customer Intelligence Analyst (Remote) to manage day-to-day client demands, monitor digital threats, and ensure high-quality service delivery. This role is ideal for a proactive, analytical junior professional who is passionate about customer success and digital risk protection. You’ll be part of our Services team, conducting alignment meetings, triaging threat detection tickets, and analyzing KPIs to continuously improve our clients' health and security posture. This is a fully remote position open to candidates worldwide. A typical workday might include: - Leading alignment meetings and managing day-to-day client demands. - Configuring platform triggers and monitoring system settings. - Triaging and validating threat tickets, including Deep/Dark Web searches. - Supporting clients with platform navigation and product inquiries. - Managing client-internal platforms to streamline operational demands. - Preparing and delivering custom data reports and performance insights. - Collecting client feedback to drive continuous workflow improvements. - Analyzing client Health Scores and proposing strategic improvements. Qualifications - Native or fluent proficiency in Portuguese. - Intermediate to advanced English proficiency. - Familiarity with Microsoft 365 tools (Excel, Word, Teams, etc.). - Prior knowledge or entry-level experience in data analysis, customer support, or technical operations. Requirements - Previous experience in customer relationship management or customer success (bonus points). - Knowledge of fundamental cybersecurity concepts (bonus points). - Familiarity with search parameters like Google Dorks (bonus points). - Basic understanding of APIs and entry-level programming skills (bonus points). Benefits - Home office setup allowance (in your first month) + flexible benefit (R$990/month). - Top-tier health, dental, and life insurance plans. - Annual bonus. - Internet Reimbursement. - Education Reimbursement. - Remote work + flexible hours. - Wellness: Wellhub. - Inclusive parental leave for all family formats.

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