Role Description Location: Remote – Michigan residents Are you fluent in Spanish and English? Do you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home! As a remote Spanish Bilingual Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. If you have a professional demeanor and the ability to communicate well in both Spanish and English, we'd love to talk to you! While prior experience in banking, mortgages, accounting, or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence! What You'll Do - Ensure case accuracy - Assemble case documentation - Manage communications between the car owner, auto dealer, and lending institution - Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude Skills for Success Required Skills - Computer navigation, typing, and Microsoft Office skills - Strong attention to detail Eligibility Requirements - Must have the ability to pass a pre-employment background check and drug screen - Fluency in Spanish and English (spoken and written) - High school diploma or equivalent - Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers - Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time - Must be able to stick to the schedule reliably Nice to Have - Prior experience working in banking, mortgages, accounting, or an automotive dealership - College degree Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem/router using an Ethernet cable - Wireless, 5G, and satellite connections are not supported Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial, and estate planning (including wills)

• Scheduling and pre-registering patients for appropriate procedures based on physician's orders • Selecting accurate medical records for patient safety • Providing proper patient instructions and obtaining and validating demographic and insurance information • Point of Service collections and financial counseling functions as appropriate • Other job-related duties as required by their supervisor, subject to reasonable accommodation

• Support Italian-speaking customers via phone, email and chat. • Assist with account management, billing and service-related enquiries. • Troubleshoot and resolve customer issues efficiently. • Provide guidance on products, services and platform features. • Deliver a high standard of customer care in every interaction. • Escalate complex cases to the appropriate teams when required. • Gather customer feedback and contribute to service improvements.

• To analyze mid- and higher-level general auto claims to determine scope of damages • To ensure ongoing adjudication of claims within company standards and industry best practices • To identify subrogation of claims and negotiate settlements • Manages mid-level and higher-level auto commercial and personal lines claims by gathering information to determine exposure • Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract • Communicates claim action with claimant and client • Ensures claim files are properly documented and claims coding is correct