• Support Italian-speaking customers via phone, email and chat. • Assist with account management, billing and service-related enquiries. • Troubleshoot and resolve customer issues efficiently. • Provide guidance on products, services and platform features. • Deliver a high standard of customer care in every interaction. • Escalate complex cases to the appropriate teams when required. • Gather customer feedback and contribute to service improvements.

• To analyze mid- and higher-level general auto claims to determine scope of damages • To ensure ongoing adjudication of claims within company standards and industry best practices • To identify subrogation of claims and negotiate settlements • Manages mid-level and higher-level auto commercial and personal lines claims by gathering information to determine exposure • Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract • Communicates claim action with claimant and client • Ensures claim files are properly documented and claims coding is correct

• Provide world class customer service and service delivery to our clients and patients through processing referrals in the delivery of medical goods and services. • Reaches out to patients in relation to new or already processing referrals confirming patient demographic information, providing updates on the referral, and/or confirming delivery of said goods or service. • Communicates with vendor partners, claims adjusters and nurse case managers providing updates on new referrals as well as referrals already in process. • Procures vendor partners for each referral as it relates to the goods or services requested. • Responsible for making or taking phone calls on existing referrals, new referrals, or other team members referrals. • Provides quotes back to clients for approval or follow up on quotes already sent to obtain written approval for requested referrals ensuring that each referral is deemed medically necessary and approved by the claim’s adjuster. • Confirms all required and relevant billing information exists in each referral as it relates to the workflow and billing processes in place and moves those referrals to be billed each day. • Processes referrals per state regulations and workers compensation guidelines.

Title: Adjunct Faculty – California Bilingual Authorization Program- Spanish position (Remote) locations US CA Remote time type Part time job requisition id R-2046 Job Description: ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in California. ABOUT THE ROLE School of Education Adjunct Faculty – California Bilingual Authorization Program- Spanish position (Remote) Position Overview: University of Massachusetts Global’s Bilingual Authorization Program invites applications for an adjunct professor to teach remotely in the Spanish pathway of the Bilingual Authorization Teacher Education Program. The ideal candidate will bring strong expertise in Spanish bilingual education, bilingual teacher preparation, biliteracy development, culturally and linguistically responsive pedagogy, and the current context of California public schooling. This position is well suited for an experienced bilingual educator, teacher educator, instructional coach, or scholar-practitioner who is committed to preparing future bilingual teachers to serve multilingual learners, families, and communities. Key Responsibilities: - Teach assigned courses in the Spanish California Bilingual Authorization program in an online format. - Facilitate engaging, student-centered learning experiences for adult candidates preparing for bilingual authorization. - Provide timely and constructive feedback on assignments, discussions, lesson designs, reflections, and performance-based assessments. - Model effective professional practices in teaching and learning, including culturally and linguistically responsive pedagogy, biliteracy development, and cross-linguistic transfer. - Collaborate with program leadership and faculty to support course quality, candidate success, and continuous program improvement. - Maintain regular communication with students and respond to student questions in a timely and professional manner. - Participate in program-related meetings, training, or calibration activities as needed. Required Qualifications: - Current knowledge of the content area related to bilingual education, Spanish-English bilingual instruction, biliteracy, language acquisition, and/or teacher education. - Knowledge of the current context of public schooling, including California-adopted P-12 content standards, curriculum frameworks, and accountability systems. - Knowledge of diversity in society, including diverse abilities, culture, language, ethnicity, and gender orientation. - Evidence of effective professional practices in teaching and learning, scholarship, and service. - Demonstrated proficiency in Spanish and English. - Experience teaching in bilingual, dual language, Spanish immersion, heritage language, or multilingual education settings. - Strong communication, organization, and technology skills appropriate for online teaching. - Commitment to equity, linguistic diversity, and the preparation of effective bilingual educators. Preferred Qualifications: - A master’s degree or higher in bilingual education, Spanish, applied linguistics, language education, curriculum and instruction, TESOL, or a closely related field. - Current or prior California teaching credential with Bilingual Authorization in Spanish. - Experience teaching or supervising teacher candidates in higher education. - Experience teaching online or asynchronous courses. - Experience mentoring bilingual teacher candidates, student teachers, or practicing educators. - Knowledge of Spanish-English biliteracy assessment, dual language program models, and family/community engagement in bilingual education. - Experience working with culturally and linguistically diverse school communities. Work Environment: A remote adjunct work environment is a flexible, virtual setting where instructors deliver course content, engage with students, and fulfill academic responsibilities from a remote location. This environment typically relies on digital communication tools, learning management systems (LMS), and virtual collaboration platforms to facilitate teaching and interaction. Compensation: The following salary range reflects compensation paid for a 3-unit course (101.25 hours) and varies based on the faculty member’s course assignment. 3-unit Lecture Course: The hiring range for this position is $3456.00 to $3856.00. Offers are determined by a variety of factors, including but not limited to; geographical location, knowledge, skills, and experience. Application Process: To apply, please submit the following materials: - Current resume or curriculum vitae (CV). - Cover letter outlining your qualifications and interest in the role. - Contact information for [number] professional references. - [Any additional documentation such as transcripts, teaching evaluations, or certifications.] The position will be accepting applications until June 29th, 2026 or until a sufficient pool of qualified applicants has been reached, whichever occurs first. Applications will be reviewed on an ongoing basis, and interested candidates are encouraged to apply early to ensure full consideration. The university reserves the right to close the posting prior to the stated date once an adequate applicant pool has been established. BENEFITS AND PERKS - Work-Life Balance: Remote options and flexible schedules - Retirement: 403(b) plan with a Roth option - Education: Tuition discounts Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law.