Role Description The Enrollment Coordinator is responsible for enrolling OHSU Practice Plan practitioners, OHSU affiliated practitioners, OHSU facilities, and OHSU Partners’ facilities with government and insurance carriers. This role also involves initiating and maintaining active billing status in accordance with organizational policies and procedures, regulatory requirements, and contracts for governmental and commercial payers, as well as Medical Staff Bylaws. Qualifications - High School Diploma or equivalent required, AND 2 years in health care, medical billing and/or insurance environment. - Experience with provider enrollment or insurance credentialing, including knowledge of governmental and commercial insurance and HIPAA regulations. - Understanding of managed care contract policies in a health care or insurance carrier setting required; OR Associate's degree and 1 year experience in health care and/or health insurance; OR a combination of education and experience. - Demonstrated software database experience for efficient generation of letters and other correspondence, activity tracking, and report production. - Demonstrated ability to work with a diverse team and customer base, using excellent communication skills (listening, verbal, and written). - Strong organizational skills, accurate data entry, and the ability to multi-task. - Proficiency with standard office equipment and software such as Microsoft Office. - Knowledge of health care information systems. - Familiarity with legal, state, and health care insurance guidelines, assuring compliance with regulatory agencies. Requirements - Utilize Health Information Systems to analyze and investigate practitioner information, and distribute provider credentialing and enrollment packets. - Prepare and distribute practitioner and facility data, complying with the requirements outlined by state government, federal government, and commercial carriers. - Perform data entry of sensitive provider information in federal and state provider enrollment systems. - Collaborate with OHSU Medical Affairs Program, OHSU departments, and OHSU Partners to achieve accurate credentialing, timely enrollment, and compliant billing status. - Troubleshoot problem claims in EPIC work queues. - Maintain positive relations with insurance carriers to assist with timely reimbursement, problem solving, and plan participation. - Perform timely annual enrollment and termination of residents and fellows. - Collect and maintain appropriate provider documentation and licensure. - Perform manual enrollment processes and facilitate practitioner payer re-credentialing and revalidations. - Update and maintain practitioner and facility database as a central resource for OHSU, OHSU Health Plan, and OHSU partners. - Document, maintain, and understand regulatory requirements for governmental and commercial payers. - Develop and update necessary workflows and documentation relevant to provider enrollment. - Provide ad hoc reporting based on need or request. - Participate in special claims correction projects related to enrollment. - Promote and implement LEAN processes. - Perform other duties as assigned. Benefits - Healthcare for full-time employees covered 100% and 88% for dependents. - $50K of term life insurance provided at no cost to the employee. - Two separate above market pension plans to choose from. - Vacation - up to 200 hours per year dependent on length of service. - Sick Leave - up to 96 hours per year. - 9 paid holidays per year. - Substantial Tri-Met and C-Tran discounts. - Employee Assistance Program. - Childcare service discounts. - Tuition reimbursement. - Employee discounts to local and national businesses.

Role Description Location: Remote – Michigan residents Are you fluent in Spanish and English? Do you have a strong eye for detail? This could be a great opportunity for you – especially if you're interested in working from home! As a remote Spanish Bilingual Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. If you have a professional demeanor and the ability to communicate well in both Spanish and English, we'd love to talk to you! While prior experience in banking, mortgages, accounting, or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence! What You'll Do - Ensure case accuracy - Assemble case documentation - Manage communications between the car owner, auto dealer, and lending institution - Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude Skills for Success Required Skills - Computer navigation, typing, and Microsoft Office skills - Strong attention to detail Eligibility Requirements - Must have the ability to pass a pre-employment background check and drug screen - Fluency in Spanish and English (spoken and written) - High school diploma or equivalent - Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers - Able to work shifts within the center's hours of operation: Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time - Must be able to stick to the schedule reliably Nice to Have - Prior experience working in banking, mortgages, accounting, or an automotive dealership - College degree Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem/router using an Ethernet cable - Wireless, 5G, and satellite connections are not supported Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial, and estate planning (including wills)

• Scheduling and pre-registering patients for appropriate procedures based on physician's orders • Selecting accurate medical records for patient safety • Providing proper patient instructions and obtaining and validating demographic and insurance information • Point of Service collections and financial counseling functions as appropriate • Other job-related duties as required by their supervisor, subject to reasonable accommodation

• Support Italian-speaking customers via phone, email and chat. • Assist with account management, billing and service-related enquiries. • Troubleshoot and resolve customer issues efficiently. • Provide guidance on products, services and platform features. • Deliver a high standard of customer care in every interaction. • Escalate complex cases to the appropriate teams when required. • Gather customer feedback and contribute to service improvements.