Lightfully Behavioral Health logo
Lightfully Behavioral Health

Kindness and Compassion meet Clinical Evidence: Personalized Mental Health Treatment for Adults and Teens.✨

Director of IT

DirectorDirectorFull TimeRemoteLeadTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$130K - $170K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglishCyber SecurityFirewallsPHP

Job Description

Director of IT

Lightfully Behavioral Health

• Director of Information Technology (IT) is responsible for technology strategy and day-to-day operations across our PE-backed, multi-site behavioral health platform delivering IOP and PHP programs. • The Director of IT directly administers and governs Lightfully's core platform – Salesforce, Kipu (EMR), call center technology, and the Microsoft 365 environment. • This role also oversees the data warehouse, Power BI reporting infrastructure, and the internal and contract resources that support analytics, helpdesk, and network operations. • Upholds and maintains the Company, mission, and values (called the Lightfully “Shining Commitments”). • Manage company-wide IT operations across all program locations. • Manage the full lifecycle of all network and end-user devices — servers, routers, WAPs, laptops, desktops, tablets, and phones — including procurement, patching, and decommissioning. • Manage Microsoft 365 administration and identity and access management. • Ensure uptime and performance of all critical systems including Salesforce, Kipu, telephony, and collaboration platforms. • Develop and maintain IT documentation, SOPs, asset inventories, and disaster recovery plans. • Directly manage or oversee contract and consulting resources across helpdesk, network support, data engineering, and analytics; ensure accountability, quality of output, and alignment to Lightfully's IT roadmap.

Job Requirements

  • Bachelor's degree or equivalent experience, required; Master's degree preferred.
  • 7+ years of IT management experience, with at least 3 years in a clinical healthcare environment.
  • Salesforce administration required: Salesforce Administrator experience strongly preferred; hands-on experience with flows, permission sets, integrations, and data governance in a production org.
  • Microsoft 365 / Entra ID administration required: hands-on experience with M365, Teams, SharePoint, Intune MDM, and Conditional Access and identity governance in Entra ID.
  • Healthcare IT experience required: Applied HIPAA Security Rule experience including conducting or participating in a formal Security Risk Assessment, managing BAA execution, and maintaining documented security policies.
  • Clinical EMR administration required; Kipu experience strongly preferred; experience with another behavioral health EMR acceptable.
  • Experience administering call center technology; familiarity with Salesforce CTI integration preferred.
  • Cybersecurity program experience: working knowledge of NIST CSF and HIPAA Security Rule technical safeguards; familiarity with MDR/XDR platforms, RBAC/PIM, email security, EDR solutions, MFA, data encryption, Firewalls / IPS, and security patch management.
  • Strong troubleshooting, vendor management, and executive communication skills.
  • Able to communicate effectively in English, both verbally and in writing.
  • Ability to communicate and write clearly and professionally is required.
  • Ability to maintain confidentiality.
  • Strong communication skills. Must have the ability to effectively present information and respond to questions from patients, referents, and the public.

Benefits

  • Competitive compensation
  • Medical, dental, and vision insurance
  • Paid time off
  • Self-care days
  • 401(k) plan
  • Continuing education and professional development opportunities
  • Employee assistance program (EAP)
  • A supportive, mission-driven culture that values authenticity, connection, and integrity

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