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Senior Operations and Compliance Manager

ComplianceComplianceFull TimeRemoteSeniorTeam 51-200Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Nigeria

Posted

2 days ago

Salary

₦400K / month

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Senior Operations and Compliance Manager

Naijatutors Konnect

• Provide strategic, unified leadership across all internal operational nodes including Finance, Client Support, Desk Operations, and Session Monitoring. • Enforce strict organizational Service Level Agreements (SLAs) to guarantee 90% service tier compliance and a 95% live session success rate. • Direct and execute the internal Session Monitoring & Compliance Audit Structure to optimize platform metrics and eliminate operational drift. • Conduct systematic daily and monthly compliance audits of active customer service chats across Zoho Desk and WhatsApp to ensure absolute professional tone, formatting, and resolution quality. • Review, validate, and audit session monitoring records, tutor logs, and QA feedback parameters to ensure 100% data integrity for payroll validation. • Lead the transition from fixed staffing schedules to flexible, data-driven hybrid scheduling models utilizing predictive session analytics. • Optimize peak staffing coverage during critical high-volume windows to maintain risk-free monitor-to-session ratios. • Collate operational metrics to distribute weekly trend logs and comprehensive monthly insight reports. • Serve as the primary escalation point for critical system alerts, technical outages, and high-tier client or parent disputes. • Design, implement, and protect all automated dashboards, KPI structures, and operational assets as exclusive corporate intellectual property. • Uphold absolute neutrality, professional diplomacy, and institutional fairness across operational workforce interfaces.

Job Requirements

  • Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field (Master’s or MBA is a plus).
  • Professional certifications in Operations, Compliance, or Risk Management are highly advantageous.
  • Minimum 3+ years of progressive leadership experience managing complex operations or compliance teams.
  • Proven track record within blue-chip companies, global customer support hubs, or digital-first EdTech environments.
  • Demonstrated mastery in managing fully remote, distributed teams across multiple global time zones.
  • Extensive experience designing, running, and analyzing compliance scoring rubrics, audit matrices, and automated data dashboards.

Benefits

  • 400,000 Naira monthly salary.
  • Performance-based bonuses are awarded strictly at the CEO's discretion based on innovative system cost-reductions and error-free auditing logs.
  • Fully remote and flexible working structure.
  • 14 days of Paid Annual Leave.
  • 5 days of Unpaid Annual Leave.
  • 5 days of Paid Sick Leave.
  • Up to 12 weeks of comprehensive Maternity Leave (structured as 4 weeks unpaid pre-natal and 8 weeks fully paid post-natal) or 2 weeks of Paternity Leave where applicable.
  • Opportunities for career advancement and professional development.

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