Reports to: Vice President, Partner and Customer Account Management Location: Remote UK Compensation: £47,600 base with an on-target earnings of £59,500 plus equity What You’ll Do: Huntress is looking to expand its post-sale reach by building its first Partner Success team. Partner Success Managers will play a crucial role in growing our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role will be responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. You will work closely with both sales and marketing to devise creative ways to help our partners meet their business objectives through training, education, and empowerment. This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base. Responsibilities: - Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn - Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service - Build and maintain strong relationships with multiple contacts within assigned partner organizations - Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction - Help devise creative and valuable ways to engage with partners What You Bring To The Team: - 2+ years of experience in a partner-facing role, ideally in a sales or customer success - Knowledge of the MSP space is a plus, preferably related to the cyber-security industry - Experience in working with Salesforce or a similar CRM - Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills - Strong organizational skills with the ability to work in a hyper-growth environment - Ability to manage multiple priorities and a large book of business - Strong ability to execute customer success strategies and initiatives across all accounts - Strong bias to action and ability to get things done efficiently and effectively What We Offer: - 100% remote work environment - since our founding in 2015 - New starter home office set up reimbursement (£398) - Generous personal leave entitlements - Digital monthly reimbursement (£92) - Travel to the US 1-2 times/year for various company events - Pension - Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

• Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers. • Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics. • Build and maintain strong relationships across all levels of the organization, from day-to-day platform users to executive stakeholders. • Lead regularly scheduled strategic meetings to review progress, align priorities, remove obstacles, and maintain momentum toward customer goals. • Proactively guide customers toward achieving their objectives by connecting business priorities with platform capabilities, best practices, and actionable recommendations. • Participate in onboarding sessions, and lead product training, Executive Business Reviews, and strategic planning discussions that reinforce customer goals and long-term success. • Drive adoption through outcome-focused customer engagement, providing recommendations and workflow guidance aligned with each customer's business objectives. • Continuously monitor customer performance against established goals, platform adoption, and engagement metrics to identify trends, measure success, and proactively address declining performance before it becomes a risk. • Translate customer data, platform usage, and campaign performance into meaningful insights that demonstrate measurable business value and ROI. • Bring new ideas, industry perspectives, benchmarks, and actionable recommendations to every customer interaction - not just status check-ins.

• Engage with clients to ensure they optimize their use of ProScore’s suite of AI-powered products. • Support the Director of Customer Success in facilitating client onboarding and providing ongoing support through both virtual and in-person interactions. • Manage custom client projects, ensuring they are completed efficiently and successfully. • Become a subject matter expert in ProScore’s AI-powered compliance solutions. • Guide new clients through the initial stages of using the product or service, including setup, training, and initial support. • Conduct virtual training sessions and system reviews for clients. • Act as the main point of contact for client communications, troubleshooting, and issue resolution.

• Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience. • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. • Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions.