ProScore Technologies

• Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. • Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. • Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. • Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. • Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. • Conduct virtual and in-person training sessions and system reviews for clients. • Collaborate closely with Product, Sales, and Support teams to meet client needs. • Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. • Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. • Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. • Assist the VP of Customer Success in identifying and improving departmental efficiencies through better tools and processes. • Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. • Prepare various reports, such as headcount or performance data, by pulling data from internal systems. • Assist with supplier enrollment in collaboration with the client's supply chain group and conduct new supplier orientations. • Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. • Communicate regularly with project owners and ProScore Graduate Assistants (GAs) to ensure smooth operations.

• Manage and support a caseload of at least 100 apprentices across programs such as electricians, construction craft laborers, and operators • Track progress in Related Technical Instruction and completion of the ProScore curriculum modules • Coordinate logistics and provide ongoing support to apprentices throughout their program participation • Register apprentices in the ProScore portal and ensure required documentation is completed and signed • Maintain accurate program records and assist with compliance reporting • Collaborate with instructors and external training partners delivering instruction through: NCCER and Pearson • Communicate with internal teams to resolve issues, remove barriers, and improve apprentice outcomes • Support new initiatives and process improvements as projects evolve

• Own the design, administration, and optimization of ProScore’s AWS infrastructure across production and non-production environments • Architect highly available, fault-tolerant, and scalable systems to support API-driven and data-intensive workloads • Lead infrastructure automation efforts using infrastructure-as-code (Terraform, CloudFormation, or similar) • Define and enforce operational standards, monitoring strategies, and alerting best practices • Lead incident response, root cause analysis, and post-mortem reviews • Design and maintain backup, disaster recovery, and business continuity plans • Implement and oversee AWS security best practices (IAM, network segmentation, encryption, access controls) • Collaborate with engineering teams on CI/CD pipelines, deployment strategies, and system architecture decisions • Mentor junior engineers and serve as a technical escalation point for systems-related issues • Maintain clear documentation, architecture diagrams, and operational runbooks