• Defining outbound strategy for the Sales Development organization. • Provide strong leadership and strategic direction to the Sales Development team. • Coach and mentor SDRs and more junior Leaders, driving them and their teams to achieve outbound pipeline generation goals and aiding in their career progression. • Develop and implement effective programs to enhance SDR effectiveness and optimize results. • Collaborate closely with regional Sales Leaders and the Sales Development Leadership team to continually improve the quality and quantity of sales pipeline. • Work closely with the Growth, Revenue Operations, and Enablement, providing input on lead acquisition strategies, streamlining internal processes, and producing effective training materials. • Regularly report on key individual and team metrics to identify areas for improvement and refine our qualification and prospect engagement strategies for long-term, sustained success. • Proactively manage the performance of direct reports and advise on performance management of sub-teams, becoming actively involved as required. • Hire, onboard, and develop new SDR and Leadership talent. • Facilitate and foster a culture of high performance and continuous learning within the team.

• Proactively prospecting schools through calls, email, and LinkedIn outreach • Identifying and engaging potential customers aligned to our target market • Qualifying leads by understanding their needs and challenges • Booking product demonstrations for the sales team • Maintaining accurate activity and pipeline data in CRM • Collaborating with sales and marketing to improve outreach strategies • Testing and refining messaging to improve conversion rates

Role Description This position is needed to grow and develop pipeline for Twilio’s New Business and Strategic Sales teams. The Sales Development organization is a strategic component of Twilio’s overall go-to-market strategy. As a team, we collaborate daily, push each other to do the best work of our lives, and bring an unparalleled level of energy and drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to build their careers within Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply — we’re already looking forward to meeting you. Responsibilities - Break into new companies and markets using a multi-channel, value-based approach focused on building relationships and driving awareness of Twilio’s platform. - Receive all the necessary training and insights to confidently begin contacting prospects through Twilio’s SDR onboarding experience. - Achieve and exceed monthly goals for generating new business opportunities to fuel the sales pipeline. - Become a master of Salesforce, Outreach, Sales Navigator, and other tools essential for efficient workflows. - Research accounts to determine how Twilio’s solutions can provide value, then execute outbound dials, personalized emails, and social selling. - Work in partnership with Account Executives to develop account strategies, territory plans, and successfully generate new business opportunities. Qualifications - Growth-oriented and ready to build toward future leadership or customer-facing roles - Goal-oriented and biased toward action (our quota is the floor, not the ceiling!) - Excited to go above and beyond to delight prospects through creative, strategic, highly personalized outreach - Comfortable with change and energized by a fast-moving environment - Enjoy variety and creativity in your day-to-day workflow - Have a demonstrated ability to navigate challenges with resilience - Embrace responsibility and enjoy partnering with Account Executives as part of a team Requirements - 1+ year of customer-facing experience (desired) Location This role will be remote, and based in Ireland or UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay - Generous time off - Ample parental and wellness leave - Healthcare - Retirement savings program - Offerings vary by location

• Conduct high-volume outbound activity, maintaining a daily target of 80-100 cold calls. • Manage the full top-of-funnel lifecycle, including prospecting, lead generation, and executing email sequences. • Consistently secure 5-7 qualified discovery appointments per week. • Navigate gatekeepers and overcome objections through creative and resilient communication. • Maintain meticulous records of lead interactions, follow-ups, and notes within HubSpot. • Collaborate with the sales team to refine scripts and improve conversion rates.