Role Description The ServiceNow Admin/Developer supports the administration, configuration, enhancement, and ongoing performance of ServiceNow capabilities within a client enterprise environment. This role combines platform administration with application development to maintain reliable service delivery, implement enhancements, and support secure, scalable workflows aligned to operational requirements. The position works across stakeholders, technical teams, and end users to: - Configure modules - Troubleshoot issues - Automate administrative tasks - Maintain platform health The role also contributes to documentation, change control, and continuous improvement activities that strengthen platform stability, usability, and supportability in a remote delivery model. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. - Five or more years of relevant professional experience in platform administration, application support, systems administration, or related IT roles. - ServiceNow Certified System Administrator (CSA) certification is required. - ServiceNow Certified Application Developer certification is required. - Demonstrated experience administering enterprise platform environments, troubleshooting system issues, supporting upgrades and maintenance, and documenting technical configurations and procedures. - Ability to support a Public Trust environment and work within a U.S. citizen staffing requirement. - Strong written and verbal communication skills, analytical problem-solving ability, and the capacity to work independently in a remote operating environment. Requirements - Experience developing and configuring ServiceNow modules, workflows, forms, service catalogs, and platform automations in support of enterprise IT service management operations. - Experience and familiarity with the VA Enterprise Service Desk. - Familiarity with incident response, change control, backup or restore support, and operational monitoring within cloud or enterprise application environments. - Experience working in a federal or similarly regulated client environment with structured documentation, auditability, and security expectations. - Working knowledge of scripting, workflow automation, and integration patterns used to improve platform efficiency and service delivery. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

• The ServiceNow Platform Owner is a strategic technology leader responsible for the management of the Nasstar ServiceNow/ITSM platform. This role ensures the platform delivers measurable business value, supports company-wide transformation, and remains robust and secure. • As the platform owner, you will work closely with the business to administer and develop the ServiceNow/ITSM roadmap. You will drive innovation across our ITSM platform including a strategy for AI and Automation. You will be responsible for translating business requirements into platform solution. You will have good business analyst and communication skills, with the ability to present to senior stakeholders. You will collaborate closely with senior leaders across the business. • You will support the Business User Forum and manage enhancement and defect workloads. In this role you will work closely with our Managed Services provider to ensure quality support and development services are delivered in a timely manner. You will oversee daily BAU tasks, sprint planning and system administration but do not need to be a ServiceNow Developer. You will be experienced in delivering ITSM projects from requirement gathering, story writing to test. You understand Agile methodology and development release management. • You will support the business as we deliver our roadmap of projects – Expert MSP capability, Workflow operations, Annual upgrades and Common Service Data Model. You will work closely with 3rd party partners to ensure these projects deliver value to our business. • You will own the budget for ServiceNow and manage our licences and modules, ensuring they deliver good value. You will be responsible for version control, upgrades, platform changes and routine maintenance schedules. You will support commercial and contractual activities across all partners, consultants and domain customers. • This role is ideal for a visionary ITSM leader who thrives in fast paced environment, enjoys building enterprise grade digital platforms, and is motivated to build modern, AI enabled ITSM services. • Reporting directly to the CIO this is an opportunity to work across all divisions in our organisation and lead our future ITSM strategy.

• As a ServiceNow Developer supporting TSOM/SOMT you will be primarily developing customer applications for Work Order management, scheduling and dispatch. • Collaborate with stakeholders to identify key functionality within custom ServiceNow instance • Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding • Interact with technical SMEs to get necessary environment information to support your service map and event work

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements. • Drive business development in the sector, including: Supporting the execution of the segment strategy evangelizing ServiceNow platform solutions internally across State and Local Government segments to promote awareness of use cases and client opportunities, and supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations • Support the practice leadership team to develop Sales strategies for growing the practice. • Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. • Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance. • Mentor more junior team members in ServiceNow platform best practices and business analysis, project management • Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$2 million in the first year • Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries. • Build and develop relationships with ServiceNow Account leads in the SLG segment and support managing joint sales pursuits. • Support to develop thought leadership content and marketing material. • Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.