Virtual Assistant - Guest Relations & Bookings
Location
CET (UTC+1)
Posted
3 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Virtual Assistant - Guest Relations & Bookings
Huzzle
Role Description We are seeking a seasoned hospitality professional to serve as the central hub for our diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This is a high-impact, fully remote role designed for a technical expert who can seamlessly bridge the gap between traditional hotel guest services and modern short-term rental logistics. You will own the end-to-end guest journey—from managing complex inventory across major OTAs to delivering elite-level support—ensuring every guest receives a flawless, five-star experience from booking to checkout. Key Responsibilities - Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting. - Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio. - Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity. - Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness. - Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports. - On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends. Qualifications - Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable. - 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals. - Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone. - Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends. - Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks. - Highly organized and self-motivated with the ability to manage a complex portfolio independently. Nice-to-Haves - Experience using dynamic pricing tools such as PriceLabs or Beyond Pricing. - Familiarity with hotel-specific channel managers like SiteMinder. Benefits - 💻 Fully Remote: Work from anywhere with international teams. - 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services. - 🤝 Peer Community: Connect with high-performing sales professionals in our network. - 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement. - 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.
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