• Lead technical discovery, demos, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full lifecycle. • Drive the technical evaluation process as the directly responsible individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams across Italy to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• Develop account penetration strategies for key target accounts and provide management with quarterly reports of progress • In partnership with Sales, develop & maintain relationships with all key buying influences in each account, including clinical, administrative, and C-suite • Develop & maintain comprehensive knowledge of each account’s current & long-term challenges & goals, keeping management and colleagues in Sales informed of all key opportunities, including changes in plans, objectives, and key buying influences. • Confirm that the technologies & software licensing quoted by sales address all customer objectives. • Develop Scopes of Work (SOWs) that detail the deployment of Professional Services to meet customers’ goals, including timelines. • Work with Sales to quote Professional Services & Clinical Services & actively drive opportunities to close.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a CRM Architect Director with deep telecommunications industry expertise to join our Customer & Industry Workflows Expert Services team. This role is designed for a seasoned CRM architect who brings both the technical depth to lead complex ServiceNow implementations and the industry fluency to speak credibly about telco-specific business challenges, operational models, and transformation priorities. You do not need prior experience with ServiceNow's telecom product portfolio - we will invest in building that expertise. What matters is that you bring a genuine understanding of how telecommunications companies operate: from network and service management to customer lifecycle, revenue assurance, and the operational complexity unique to carriers, CSPs, and infrastructure providers. This industry knowledge, paired with your CRM architecture skills, will enable you to drive exceptional outcomes for some of the world's most complex telco customers. What You Will Do - Lead ServiceNow CRM implementations for telecommunications customers, applying industry knowledge to accelerate adoption and drive measurable business outcomes - Translate telco-specific business challenges - such as customer churn, order fallout, service assurance, and B2B/B2C complexity - into effective CRM solution designs - Serve as a trusted advisor to telco customers, connecting their operational priorities to ServiceNow platform capabilities - Demonstrate empathy for the customer and genuine passion in helping them succeed in a highly competitive industry - Engage and collaborate with ServiceNow R&D teams on escalated technical issues, including telco-specific product gaps and enhancements - Provide thought leadership to telco sponsors and stakeholders in solving business process and technology problems - Review customer architecture, design processes, and system integrations, with sensitivity to legacy telco environments and OSS/BSS landscapes - Configure solution environments to address customer requirements and business issues - Contribute to pre-sales campaigns by sharing telco-specific implementation strategies and best practices - Mentor field resources on telco industry context and delivery best practices for CRM applications in telecommunications - Collaborate with Product Management to surface telco customer needs and inform the ServiceNow product roadmap - Share industry insights and lessons learned with internal teams and the broader ServiceNow community Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Significant experience working with or within telecommunications companies - including carriers, CSPs, cable/broadband providers, or telco infrastructure firms - Deep understanding of telco business models, customer lifecycle management, and operational challenges (e.g., churn, order management, B2B/enterprise sales, network-driven service delivery) - Familiarity with OSS/BSS architecture and how CRM systems interact with broader telco technology stacks - Comfort learning new technology platforms quickly - prior ServiceNow experience helpful but not required - Ideally ServiceNow CSA and CSM certified, or willingness to certify upon hire - Ability to perform deep architectural advisory work - Excellent verbal and written communication skills, including ability to present to executives, chair workshops, and facilitate complex stakeholder sessions - Highly data-driven with commitment to driving customer engagement toward business outcomes and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Job Summary: Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater. Responsibilities: - Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets. - Deliver timely and accurate information regarding Financial Statements & Analytics Reporting. - Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation. - Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user. - Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions. - Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems. - Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work. - Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams. - Deal with some of the more complex client queries. - Assist in training, developing, and coaching more junior staff members, and conduct oversight on their work. Required Skills: - Strong understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts. - Familiarity with the core offering of Accounting, Compliance, Risk, and Performance reports. - Intermediate understanding of fixed income and equity investments; a basic knowledge of alternative security types preferred. - Prior experience in finance and/or accounting. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. Education and Experience: - Bachelor’s degree or higher in Accounting or Financial/Business-related field. - 2+ years of relevant experience.