Role Description As a Solutions Engineer at Claroty, you will serve as a strategic technical advisor and trusted partner throughout the sales lifecycle. You will bridge business needs with deep technical expertise, supporting enterprise customers across industrial, healthcare, energy, and critical infrastructure sectors. In this high-impact, customer-facing role, you will collaborate closely with Sales, Product, Engineering, and Customer Success to design and deliver tailored cybersecurity solutions that protect complex OT/ICS environments. This role is ideal for a technically strong, business-savvy professional who thrives in dynamic environments and enjoys translating complex challenges into practical solutions. Ideal candidates will be located based in Texas and comfortable with up to 30% travel. Candidates in MST are preferred. As a Solutions Engineer, your impact will be: - Lead technical discovery to uncover customer pain points in OT/ICS environments. - Architect bespoke Claroty solutions that integrate with existing IT/security stacks (SIEM, Firewalls, Asset Management). - Plan and execute Proof of Concepts (PoCs). You will own the technical win by demonstrating ROI and platform value through live evaluations. - Deliver high-impact demonstrations to audiences ranging from engineers, architects, plant managers, CISOs, and executive stakeholders. - Own and contribute to technical responses for RFPs, RFIs, and security questionnaires, ensuring competitive positioning and technical accuracy. - Act as a feedback loop between the field and Engineering. Stay ahead of trends in industrial automation, Zero Trust, and threat landscapes. - Architect and propose scalable Claroty solutions that integrate seamlessly with existing IT and security infrastructure, including SIEM, firewalls, asset management platforms, virtualization systems, and cloud environments. - Represent Claroty at industry conferences, trade shows, and customer events. Lead webinars and contribute to technical content, strengthening Claroty’s reputation as a leader in OT cybersecurity. Qualifications - 5+ years in Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, preferably within cybersecurity, industrial automation, networking, or enterprise SaaS. - Expert-level L2–L4 troubleshooting. Mastery of traffic acquisition (SPAN/RSPAN, TAPs, virtual switching) and virtualization (VMware, Hyper-V). - Deep knowledge of industrial protocols (Modbus, CIP, DNP3, IEC 61850) and architect-level understanding of the Purdue Model. - Ability to translate "bits and bytes" into mission-level impact for non-technical stakeholders. - Proven ability to manage multiple PoCs and complex RFP timelines simultaneously. - Relevant certifications: CISSP, GICSP, or CCNA certifications are highly valued. - Willingness to travel 20-30% as needed. Requirements - Technical Sales Expertise: Serve as the go-to technical resource for the sales team and prospective customers. - Customer Engagement: Understand customer challenges and pain points related to OT/ICS cybersecurity. Conduct detailed technical discovery to qualify opportunities and tailor solutions. - Product Demonstrations: Deliver compelling, customized product demonstrations and technical presentations to a wide range of audiences, from engineers to C-level executives. - Proof of Concepts (PoCs): Plan, manage, and execute successful Proof of Concepts (PoCs) and technical evaluations. Document and present PoC results, demonstrating the value and ROI of the Claroty platform. - Solution Design: Architect and propose Claroty solutions that meet the technical requirements and business objectives of customers, including integrations with existing IT and security infrastructure (e.g., SIEM, firewalls, and asset management systems). - RFP/RFI Management: Respond to technical sections of RFPs, RFIs, and other customer questionnaires. - Market Intelligence: Stay current with trends in industrial control systems, cybersecurity threats, and competitor technologies. Provide market and product feedback to the Claroty product and engineering teams. - Thought Leadership: Represent Claroty at industry conferences, trade shows, and other events. Conduct webinars and contribute to technical content creation. Benefits - Expected compensation for the role is between $165,000 - $180,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply. - Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

• Process Epic access requests, modifications, and terminations through ServiceNow. • Support onboarding, transfers, and offboarding activities. • Assign and maintain security classes, roles, templates, and user records. • Support EMP imports, provider imports, and Epic security maintenance activities. • Troubleshoot user access and security-related issues. • Assist with role optimization, audits, compliance reviews, and access governance activities. • Participate in Epic upgrades, testing, and change management efforts. • Maintain security documentation and procedures. • Collaborate with IAM, HR, Compliance, and Epic application teams.

• Serve as the security architecture authority within the architecture organization, partnering with product architects, principal engineers, cloud partners (AWS, Azure, GCP), and business leaders to embed secure-by-design principles into hardware appliances, multi-tenant SaaS platforms, and globally distributed cloud infrastructure. • Coach and support developers in writing secure code, including secure patterns, common vulnerability classes, and secure use of frameworks and libraries. • Provide timely consulting on “how to do it right” (architecture, implementation details, and operational considerations) and help teams choose secure-by-default approaches. • Triage findings from SAST, SCA, DAST, container and IaC scanning; investigate, validate, and resolve false positives; and help teams prioritize true risk. • Partner with teams to tune security tools, reduce noise, and improve signal quality (rules, suppressions, baselines, and exception processes) while maintaining strong security posture. • Drive adoption of CNAPP, CWPP, WAF, service mesh security, API gateways, SIEM/SOAR, and cloud-native telemetry for protective monitoring, runtime defense, and incident-ready detection. • Conduct Secure by Design reviews for new applications and material changes to existing applications, validating security requirements and design decisions early. • Lead and facilitate threat modeling workshops; identify abuse cases, trust boundaries, and attack paths; and document mitigations and residual risk. • Review authentication/authorization design, data flows, secrets handling, logging/monitoring, and resiliency controls to ensure secure architectures. • Provide clear, actionable recommendations and track follow-through with engineering teams. • Translate regulatory and compliance requirements (FedRAMP, SOC2, ISO 27001, NIST SP 800-53, CSA CCM, SOX) into actionable, measurable, and auditable security architecture control objectives—shifting from audit-driven to architecture-driven alignment.

Role Description In this role, you will have the opportunity to: - Design, build, and maintain security measures to protect LivePerson's computer systems, networks, and information. - Identify and define security needs for our systems, following industry best practices and rules. - Create detailed security plans for our computer systems, both our own and those we use in cloud services. - Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes. - Write clear instructions and procedures for our security practices. - Set up and fix problems with security tools and services. - Develop technical solutions to make our systems more secure and automate repetitive security tasks. - Serve as a key expert to help Security Analysts and external security partners with complex issues. - Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available. - Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly. - Help choose the best security tools with other teams to meet the company's needs. - Test, maintain, and improve our security solutions to meet the highest security standards. - Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices. - Analyze data from systems to find any unusual or potentially harmful activity. - Be available to respond to urgent security issues outside of regular work hours (on-call rotation). Qualifications - Hands-on experience working with multiple cloud services. - Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS. - Experience in responding to security incidents and analyzing system logs. - Familiarity with Python or other scripting languages. - At least 3 years of experience in IT or System teams within a software or cloud-based company. - Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes. - Ability to perform well under pressure in fast-changing environments. - Strong communication and teamwork skills, including excellent written and spoken English skills. - Good problem-solving skills and the ability to stay calm under pressure. - A valid Comptia CySA+ certification. Requirements - You need to be available to provide support during US business hours. - This job includes being part of an on-call rotation for after-hours support. - Strong interpersonal skills are important. - Critical thinking abilities are necessary. - Attention to detail is required. - You should be able to manage your tasks and meet deadlines. - The ability to work independently with minimal supervision is important. Benefits - Your entrepreneurial spirit will be supported. - We love team members who chase down their big ideas, become experts, help colleagues, and own their work. - We are proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces. - The option to work remotely has helped shape who we are today. - Employees choose the environments that work best for them from anywhere in North America.