Role Description We're hiring a Client Operations Analyst to join the Producerflow’s Business Operations team. You'll own the execution side of our client operations: - Data imports & entry: Execute producer, agency, and appointment data imports into Producerflow; update NPNs, licenses, principal changes, and contact records; keep data consistent and reconciled across systems. - Reporting: Generate and deliver recurring client reports (daily, weekly, monthly); write SQL queries against our database; surface anomalies and flag them to the team. - Client support: Respond to client requests in Slack and HubSpot using established playbooks; triage issues and escalate complex cases to the team lead or engineering. - Issue triage: File bug reports in Linear with clear reproduction steps; follow up on ticket status and close the loop with clients. - Operational tasks: Support data migrations, UAT testing, and one-off data corrections; own the execution layer of client ops. - Documentation: Keep internal playbooks and SOPs up to date as processes evolve. Qualifications - US overlap hours availability (non-negotiable): 1:00 PM – 10:00 PM CET, Monday to Friday. - Highly self-directed and proactive (non-negotiable): Spot gaps, flag them, propose solutions, and keep your own pipeline of work moving. - Thrives in a fast-paced environment: Adapt quickly to shifting priorities and scope changes. - 2–4 years of experience in Operations, Client support, Data analysis, or a similar analytical/ops role. - Technical background: Degree in Engineering, Computer Science, Mathematics, Data Science, or a similar technical field. - Bilingual English + Spanish: Fluent in both written and spoken. - SQL fluency: Comfortable writing SELECT queries with JOINs, filters, and aggregations against production data. - AI-native workflow: Actively use Claude, ChatGPT, or similar LLMs in your daily work. - Data analysis skills: Strong in spreadsheets (pivot tables, lookups, basic modeling). - Attention to detail: Double-check work before shipping. - Clear written communication: Send concise, professional messages to clients. Requirements - Experience with HubSpot (CRM, inbox, workflows). - Experience with Zapier or similar no-code automation tools. - Experience with insurance operations, compliance, or producer licensing (NIPR, LOAs, appointments). - Familiarity with Linear, Slack, or other ops tooling. - Basic scripting (Python, shell) for small data transformations and automation. Benefits - Remote-first setup in Spain. - Real ownership and direct impact on client outcomes from day one. - Heavy investment in AI tooling: Work alongside Claude and similar tools. - Clear growth path into senior operations, client-facing, or technical roles on the Producerflow team.

• Responsible for direct management of Account Team staff, including assigning tasks and managing workflows • Monitoring and improving staff performance • Scheduling, human resource management, staffing, training, staff development, staff communication and support • Ensuring process, policy, and procedure compliance • Managing Account Management staff, monitoring performance, and providing coaching • Ensuring compliance with HR processes and policies • Managing staff days off calendars for service continuity • Ensuring appropriate staffing levels and recommending adjustments • Participating in interviewing and hiring recommendations • Preparing and delivering performance evaluations • Providing coaching, consultation, and training • Encouraging growth and development of personnel • Developing future branch operations leaders • Promoting IOA culture and improving engagement • Identifying performance gaps and implementing corrective actions • Monitoring and interpreting performance data • Maintaining transparent communication with leadership • Developing and ensuring compliance with core work processes • Implementing and enforcing company policies • Maintaining high technical competence and industry expertise • Continuously improving management and leadership skills • Developing and maintaining positive, productive relationships with IOA leadership, peers, co-workers, and employees

Role Description Seek a new challenge in an autonomous position where your structured thinking directly influences outcomes. Arise is a globally active weight-loss app with over 8 million downloads and a 4.7 rating on the App Store. Join us to drive our mission—empowering users to become healthier and happier—and help Arise become a leader in Health & Fitness. If you excel in systems, execution, and making a tangible difference with minimal oversight, this role is built for you. - Take ownership of company operations and deliver results that are reliable and measurable. - Design and improve processes to ensure the business runs smoothly. - Organize daily workflows, ensuring smooth operations and eliminating friction. - Lead projects across feature development and marketing with precision and impact. - Manage freelancers effectively—clear expectations, timely delivery, and quality outcomes. - Oversee Support operations, ensuring consistent standards and swift issue resolution. - Conduct regular quality audits and initiate enhancements where necessary. - Ensure legal and data protection compliance—no loose ends. - Own the product roadmap: define, execute, and track milestones. - Translate business goals into technical specifications and maintain transparency with UX/UI, Dev, Marketing, and Leadership. - Analyze market data and competition, deriving actionable insights. - Drive backlog planning, prioritization, and feature rollout—on time, always. - Streamline deployment, QA, support, and documentation with documented SOPs. - Monitor operational KPIs, identify risks, and course correct quickly. - Leverage automation tools for repeatable, reliable operations. - Maintain dashboards and present crisp, data-backed reports to stakeholders. - Design and execute A/B tests to validate improvements. - Coordinate release strategy, bug triage, and ensure OS compatibility. - Support monetization strategies and explore retention or acquisition opportunities. Qualifications - At least 2 years in operations or product management (experience in apps an advantage). - Preferably a business or management bachelor’s degree. - Excellent command of English—German or Russian a plus. - Methodical, precise, and results-oriented in your approach. Requirements - Like making things run smoothly—think well-oiled machine. - Prefer action over layers of delegation—rather than organizing, you do. - Seek results fast and reliably—“meetings that should have been emails” are your enemy. - Are inherently structured, organized, and crystal-clear under pressure. - Thrive in fast-moving, autonomous roles. Benefits - High-impact role with clear deliverables and visible results. - Flat hierarchy, direct collaboration with the CEO. - Remote-friendly and flexible scheduling. - Join a proven, stable organization with solid Health & Fitness roots. - Paid leave and minimal bureaucracy. Ready to apply? Send us: - Your CV - A succinct cover letter describing why you're a great fit for the position. We can’t wait to work with someone who delivers clarity, structure, and results—effortlessly and consistently. Bernhard and Team

• Develop and maintain relationships with insurance companies • Collect payment from insurance companies on outstanding patient balances • Research and resolve problem accounts as needed • Maximize collections to achieve collection performance goals • Identify trends and perform root cause analysis on unpaid and underpaid claims • Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor • Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives