Branch Operations Supervisor – Commercial Insurance

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 1988H1B SponsorCompany SiteLinkedIn

Location

Florida + 1 moreAll locations: Florida | New Jersey

Posted

3 days ago

Salary

$60K - $80K / year

Seniority

Senior

High School5 yrs expEnglish

Job Description

Branch Operations Supervisor – Commercial Insurance

Insurance Office of America

• Responsible for direct management of Account Team staff, including assigning tasks and managing workflows • Monitoring and improving staff performance • Scheduling, human resource management, staffing, training, staff development, staff communication and support • Ensuring process, policy, and procedure compliance • Managing Account Management staff, monitoring performance, and providing coaching • Ensuring compliance with HR processes and policies • Managing staff days off calendars for service continuity • Ensuring appropriate staffing levels and recommending adjustments • Participating in interviewing and hiring recommendations • Preparing and delivering performance evaluations • Providing coaching, consultation, and training • Encouraging growth and development of personnel • Developing future branch operations leaders • Promoting IOA culture and improving engagement • Identifying performance gaps and implementing corrective actions • Monitoring and interpreting performance data • Maintaining transparent communication with leadership • Developing and ensuring compliance with core work processes • Implementing and enforcing company policies • Maintaining high technical competence and industry expertise • Continuously improving management and leadership skills • Developing and maintaining positive, productive relationships with IOA leadership, peers, co-workers, and employees

Job Requirements

  • 5+ years of industry experience with deep, wide-ranging industry knowledge
  • 3+ years leadership experience
  • All required active property & casualty (P&C) licensing
  • Outstanding communication and people management skills
  • Proficiency in MS Office (Outlook, Word, Excel)
  • High School Diploma (or equivalent)

Benefits

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment

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