• Ensure a maximum visual impact and an optimum shelf availability through merchandising techniques. • Implement and monitor promotional activities. • Point of buying materials placement and implementation. • Report on activities.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Role We are seeking a Regional Escalations & Incidents Manager to join our team in Tokyo, Japan in a hybrid role, reporting to the Director, CAP & Incident Management, within the Support Department. This is a high-visibility role responsible for leading the resolution of critical customer escalations and high-impact service incidents that put customer relationships, accounts, or business opportunities at risk. You will partner across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive coordinated action plans, executive communications, and post-incident improvements that support customers in Japan and the broader Asia-Pacific region. What you’ll do (Role Expectations) - Own the end-to-end management of critical customer escalations and high-impact service incidents for customers in Japan. - Lead cross-functional response efforts across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive timely resolution. - Establish action plans, communication cadences, stakeholder roles, and resolution milestones to keep complex issues on track. - Translate technical issues into clear business impact, risk, and customer-facing messaging for internal and external stakeholders, including executive audiences. - Drive post-incident reviews, track corrective and preventive actions through closure, and identify recurring themes to improve product, process, communication, and operational readiness. Who You Are (Success Profile) - Calm, decisive leader who can manage ambiguity and maintain momentum during high-pressure customer situations. - Strong cross-functional partner who builds alignment across technical teams, go-to-market teams, and leadership stakeholders. - Clear and credible communicator who can tailor messages for both technical audiences and executive decision-makers. - Customer-focused problem solver who takes ownership, exercises sound judgment, and drives issues through to resolution. - Organized operator who can balance multiple priorities while maintaining strong attention to detail and follow-through. What We’re Looking for (Minimum Qualifications) - Business-fluent Japanese and English, with the ability to lead executive-level communication in both languages. - Experience managing critical issues in a cross-functional environment, including working with sales, customers, and partners to resolve complex and business-critical situations. - Ability to communicate effectively about the product from an engineering-level discussion to a customer executive-level conversation. - Background in cybersecurity, network security, SaaS, or cloud operations. - 8+ years of experience in customer-facing roles across incident management, escalation management, technical account management, service delivery, support leadership, or critical situation management. What Will Make You Stand Out (Preferred Qualifications) - Strong ability to influence, negotiate, and delegate effectively across cross-functional teams. - Demonstrated ability to lead and motivate others in complex, high-pressure environments. - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. #LI-JK3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

• Provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. • Oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. • Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. • Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services. • Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. • Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence. • Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected. • Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. • Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction.

Role Description The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services, this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care. Key Responsibilities - Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. - Continuously improve and optimise Associate onboarding and the Associate nurture journey. - Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs. - Own day-to-day operations of the Associate team across all service lines (ASD, ADHD, ITS etc.). - Work force planning of the team's availability to ensure appropriate capacity. - Oversee performance against internal and external SOPs and SLAs, escalating risks promptly. - Ensure Company communications are shared with the Associate Network. - Analyse data trends to identify gaps, risks, and optimisation opportunities. - Support the AN Clinical Leads with complex clinical matters. Data, Insight & Performance Management - Translate data insights into actionable recommendations. - Identify inefficiencies, risks, and opportunities for improvement. - Provide regular reporting to internal stakeholders. Strategic & Commercial Alignment - Work closely with Client Operations and Head of Assessment Services to forecast and implement service delivery changes. - Be the subject matter expert on competitors networks. - Challenge business needs and constraints as necessary. - Utilise assessment outcome data to inform service development. Collaboration & Escalation - Act as the escalation point for operational issues. - Work in close partnership with Associate Clinical Leads. - Build strong working relationships with Governance, Risk & Safeguarding, Clinical Leads, People, and L&D teams. Team Management & Structure Planning - Communicate in an articulate, clear, concise and appropriate way. - Support onboarding of new team members. - Line management responsibility of the Associate Clinical Leads. - Guide team members to align to the Company’s collective direction. - Ensure governance and safeguarding needs are supported. Qualifications - A Clinical qualification and registration (e.g., Occupational Therapy, Social Work, Nursing, Speech and Language Therapy, or Psychology). - Previous experience working in independent healthcare provider. - Experience of working within a neurodevelopmental service. - Commercial acumen - understands revenue, cost, and SLA implications. - Assertive communication - confident in holding people to account. - Data driven - uses data to drive actions and conversations. - Collaborative Leadership - works cross-functionally while maintaining strong team alignment. - Strategic Thinker - balances short-term service needs with longer-term structural goals. - Project management experience desirable. - Demonstrable experience in management at a senior level. - Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere. - A commitment to ethical practice and adherence to the highest standards of safeguarding. Requirements - A professional home working environment. - Wifi connection with a minimum of 2 mbps up and download speed. Benefits - 33 days holiday (including Bank Holidays). - Paid Christmas closure (between Christmas and New Year). - Birthday Leave - paid day off on your birthday. - "Life Leave" - 2 days of extra leave for unforeseen circumstances. - Enhanced family friendly policies including a phased return to work. - Paid company sick pay scheme. - Contributory Pension Scheme (6% matched). - Employee Discount for private assessments through our Melios service. - Fully personalised flexible benefits package. - Work from anywhere policy. - Access to NHS and Perks at Work discounts. - Free access to co-working spaces. - CPD/Growth day per year, plus personal development allowance. - Bespoke Healios Training and on-demand learning.