Healios

Role Description As the Learning Operations Specialist you will play a pivotal role in our People team supporting ongoing learning operations for all our employees and associates. Your primary responsibilities will be to own the Learning Management System, support learners across the organisation, drive strong knowledge management, and provide reporting and operational insights. You will work closely with the wider People Operations function. - Reviewing and maintaining HRIS>Docebo integration as needed - Maintaining and creating user groups, learning pathways and learning assignment rules in Docebo for both permanent and associate staff - Hosting / integrating internal and external digital learning (SCORM etc) on Docebo - Managing mandatory training annual schedule, certification renewals in line with role-based mandatory curriculum, non-completion escalations, and reporting - Scheduling and supporting live learning sessions, (including clinical CPD schedule) - First-line learner support and system trouble-shooting, including managing L&D inbox and Grow Slack channel, escalating to relevant team members for response or addressing directly in line with internal SLAs - Ongoing learning comms including Docebo notifications to relevant audiences - Monitoring of learning design and development requests submitted - Basic support resources creation and maintenance in Genially - Liaison with external freelance resources / vendors as needed - Ad hoc support on audits or other talent and learning operational needs - Supporting organisational knowledge management, e.g. Clinical Knowledge Hub and L&D intranet pages maintenance in liaison with subject matter experts - Provide regular operational insights to help teams monitor progress and support decision-making Qualifications - Previous experience working within a regulated environment - Excellent organisational, communication, and data management skills - Docebo LMS experience - HRIS / HCM experience - Google Suite experience, especially Google Sheets - Slack experience Requirements - HiBob experience - Basic Articulate Rise experience - Genially experience - AI-supported workflow and process optimisation - Previous experience working within a People Operations team - Previous experience supporting an associate workforce Benefits - 33 days holiday (including Bank Holidays) - Paid Christmas closure (between Christmas and New Year) - Birthday Leave - paid day off on your birthday - "Life Leave" - 2 days of extra leave to take when things you can't plan for happen - Enhanced family friendly policies including a phased return to work and receive full pay - Paid company sick pay scheme - Contributory Pension Scheme (6% matched) - Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child - Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! - Work from anywhere policy - Access to NHS and Perks at Work discounts, including the Blue Light Card - Free access to co-working spaces - CPD/Growth day per year, plus personal development allowance to invest in your growth - Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians

POSITION: 12 months fixed term contract LOCATION: Fully remote with occasional travel to meetings/customers SALARY: £70,000 - £75,000 per year Reporting to: Chief Clinical Officer Start Date: ASAP United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. “Great minds don’t think alike” From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. The Project Manager/Programme Manager is responsible for leading the delivery of a novel new approach to ND pathways involving cross-functional teams, customers and internal/external executive level stakeholders The role ensures that the project delivers on time, to specification and meets customers expectations. Key Responsibilities Programme Leadership and Project Management - Lead the end-to-end delivery of large-scale transformation projects (e.g. digital transformation, new pathway design and mobilisation, at scale triage solutions and technical innovation) - Define and deliver the agreed projet plan, ensuring execution aligns with the organisation’s strategy, objectives, and success criteria. - Ensure transition from project into business-as-usual operations is planned, delivered, and sustained - Work with operational leads to embed pathways into live service delivery, not just design - Establish clear decision-making, reporting, and escalation structures to maintain control of delivery - Ensure delivery to agreed scope, time, cost, and quality Planning and Execution - Develop and maintain project roadmaps, plans, and dependencies - Translate strategic objectives into actionable delivery plans - Identify and manage interdependencies across teams and business areas - Drive benefits realisation and track outcomes against business cases - Maintain pace of delivery, proactively removing blockers and accelerating progress where required Stakeholder Management - Engage senior stakeholders across relevant internal functions and, hold internal teams and stakeholders accountable for their contributions to programme delivery - Build strong relationships with external executives, decision makers and influencers, clinicians and business partners - Provide clear and consistent reporting to governance forums - Manage conflicting priorities and ensure alignment Governance and Compliance - Ensure projects comply with regulatory and legal requirements, including UK GDPR - Ensure all project outputs align with clinical standards, safety requirements, and regulatory expectations - Establish robust risk, issue, and dependency management processes - Ensure adherence to organisational governance frameworks and standards Financial and Resource Management - Deliver the project within the agreed budget set by the leadership team, maintaining strict control of costs - Collaborate with the Finance team to manage budget - Allocate and adjust resources to ensure delivery milestones are met within financial constraints - Monitor financial performance and forecast costs and take corrective action to protect delivery liaising closely with the CCO - Support procurement and management of third-party suppliers Change management - Ensure effective communication and engagement plans to support rollout and minimise resistance - Track adoption and usage including barriers to implementation and liaise closely with CCO plan resolutions - Work closely with HR and training teams to support workforce readiness Data, Digital and Innovation - Support the implementation of digital, data, and AI-enabled initiatives - Ensure alignment with data governance and security requirements - Promote innovation and continuous improvement across the organisation What you need to have Essential - Proven experience delivering complex programmes in healthcare, NHS, or private medical insurance - Strong knowledge of programme and project management methodologies (e.g., MSP, PRINCE2, Agile) - Experience working with clinical, operational, and technical stakeholders - Strong understanding of healthcare regulations, compliance, and governance - Demonstrated ability to manage budgets and deliver ROI - Excellent leadership, communication, and influencing skills Desirable - Experience with digital transformation, ND pathways, or AI programmes - Knowledge of clinical safety standards and healthcare data governance - Experience working with regulators or in regulated environments What’s in it for you - 33 days holiday (including Bank Holidays) - Paid Christmas closure (between Christmas and New Year) - Birthday Leave - paid day off on your birthday - "Life Leave" - 2 days of extra leave to take when things you can't plan for happen - Enhanced family friendly policies including a phased return to work and receive full pay - Paid company sick pay scheme - Contributory Pension Scheme (6% matched) - Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child - Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! - Work from anywhere policy - Access to NHS and Perks at Work discounts, including the Blue Light Card - Free access to co-working spaces - CPD/Growth day per year, plus personal development allowance to invest in your growth - Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians DIVERSITY AND INCLUSION “Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today. SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.

POSITION: Permanent, Full Time (30 to 37.5 Hours Per Week) LOCATION: Fully remote (in the UK or Europe) SALARY: £60,000 to £70,000 United by our vision. Leading with empathy. Pioneers in curiosity. Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page. “Great minds don’t think alike” From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. We're looking for a mid-level software engineer, someone who's growing into ownership. They're a full-stack generalist who wants to own features end-to-end, is comfortable with ambiguity even if they don't have all the answers yet, and naturally keeps people in the loop without being chased. They'd rather ship something imperfect than debate the perfect approach. They write things down, ask good questions, hold opinions loosely, and stay out of trivial debates. They're curious about AI not just for moving faster, but for producing better work, and they think in terms of user outcomes, not just code. You will be working on our clinical platform, Panacea, on tools to support identifying client needs, surfacing support while they’re waiting like articles, videos and courses, and building on our form builder the clinical team uses to gather information from clients. What you need to have If you feel you could be a good fit for the role but do not meet all of the criteria, please do make an application and we will be happy to consider your application. - Proven work experience as a full-stack developer - Demonstrable knowledge of HTML, CSS, JavaScript and Tailwind - A desire and curiosity to work in a modular monolith Ruby on Rails app (previous RoR experience is desirable) - Good understanding of modular code and design - Excellent collaboration skills - Enthusiasm for writing readable and extensible code - A commitment to ethical practice and adherence to the highest standards of safeguarding of adults/children What’s in it for you - 33 days holiday (including Bank Holidays) - Paid Christmas closure (between Christmas and New Year) - Birthday Leave - paid day off on your birthday - "Life Leave" - 2 days of extra leave to take when things you can't plan for happen - Enhanced family friendly policies including a phased return to work and receive full pay - Paid company sick pay scheme - Contributory Pension Scheme (6% matched) - Employee Discount to access a private assessment (for ADHD, Autism or a combined assessment) through our Melios service for your child - Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Will Writing, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club! - Work from anywhere policy - Access to NHS and Perks at Work discounts, including the Blue Light Card - Free access to co-working spaces - CPD/Growth day per year, plus personal development allowance to invest in your growth - Bespoke Healios Training and on demand learning including schedule of monthly CPD for clinicians ACCOMMODATIONS We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace. DIVERSITY AND INCLUSION “Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today. SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes. As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.