Role Description The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services, this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care. Key Responsibilities - Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. - Continuously improve and optimise Associate onboarding and the Associate nurture journey. - Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs. - Own day-to-day operations of the Associate team across all service lines (ASD, ADHD, ITS etc.). - Work force planning of the team's availability to ensure appropriate capacity. - Oversee performance against internal and external SOPs and SLAs, escalating risks promptly. - Ensure Company communications are shared with the Associate Network. - Analyse data trends to identify gaps, risks, and optimisation opportunities. - Support the AN Clinical Leads with complex clinical matters. Data, Insight & Performance Management - Translate data insights into actionable recommendations. - Identify inefficiencies, risks, and opportunities for improvement. - Provide regular reporting to internal stakeholders. Strategic & Commercial Alignment - Work closely with Client Operations and Head of Assessment Services to forecast and implement service delivery changes. - Be the subject matter expert on competitors networks. - Challenge business needs and constraints as necessary. - Utilise assessment outcome data to inform service development. Collaboration & Escalation - Act as the escalation point for operational issues. - Work in close partnership with Associate Clinical Leads. - Build strong working relationships with Governance, Risk & Safeguarding, Clinical Leads, People, and L&D teams. Team Management & Structure Planning - Communicate in an articulate, clear, concise and appropriate way. - Support onboarding of new team members. - Line management responsibility of the Associate Clinical Leads. - Guide team members to align to the Company’s collective direction. - Ensure governance and safeguarding needs are supported. Qualifications - A Clinical qualification and registration (e.g., Occupational Therapy, Social Work, Nursing, Speech and Language Therapy, or Psychology). - Previous experience working in independent healthcare provider. - Experience of working within a neurodevelopmental service. - Commercial acumen - understands revenue, cost, and SLA implications. - Assertive communication - confident in holding people to account. - Data driven - uses data to drive actions and conversations. - Collaborative Leadership - works cross-functionally while maintaining strong team alignment. - Strategic Thinker - balances short-term service needs with longer-term structural goals. - Project management experience desirable. - Demonstrable experience in management at a senior level. - Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere. - A commitment to ethical practice and adherence to the highest standards of safeguarding. Requirements - A professional home working environment. - Wifi connection with a minimum of 2 mbps up and download speed. Benefits - 33 days holiday (including Bank Holidays). - Paid Christmas closure (between Christmas and New Year). - Birthday Leave - paid day off on your birthday. - "Life Leave" - 2 days of extra leave for unforeseen circumstances. - Enhanced family friendly policies including a phased return to work. - Paid company sick pay scheme. - Contributory Pension Scheme (6% matched). - Employee Discount for private assessments through our Melios service. - Fully personalised flexible benefits package. - Work from anywhere policy. - Access to NHS and Perks at Work discounts. - Free access to co-working spaces. - CPD/Growth day per year, plus personal development allowance. - Bespoke Healios Training and on-demand learning.

• Coordinación de nuestro equipo español • Planificación de contenidos para Transfermarkt.es • Apoyo en la creación de contenidos (noticias, gráficos y redes sociales) • Establecimiento y mantenimiento de contactos con personalidades e instituciones relevantes del fútbol español • Estrecha colaboración con nuestro equipo en Latinoamérica • Compartir tu conocimiento y experiencia sobre el fútbol español con nuestro equipo internacional • Impulsar el desarrollo de nuestra comunidad • Actualización y mantenimiento continuo de nuestra base de datos

• Lead a high-performing team of Refinish Professionals across a multi-state and Canadian territory. • Oversee approximately 20 team members supporting collision repair and automotive refinish customers throughout the assigned zone. • Collaborate with sales, technical, distribution, and customer teams to ensure exceptional service, execution, and achievement of goals throughout the region. • Organize and prioritize projects, customer needs, and team goals across a large geographic territory. • Ensure follow-up and execution of action plans and customer commitments. • Create a culture of accountability, engagement, and continuous improvement. • Inspire and motivate team members to achieve single and team performance goals. • Conduct regular performance reviews, coaching sessions, field support activities, and development planning. • Increase performance metrics including sales growth, customer satisfaction, product adoption, and operational efficiency. • Monitor territory performance and use data to identify opportunities and improve results. • Support main customer relationships and assist with high-level account management. • Champion continuous improvement programs and operational best practices. • Apply knowledge of automotive refinish and collision repair processes to support customer success and team effectiveness. • Provide technical and operational guidance related to refinish products, collision center workflows, and industry trends. • Develop relationships with body shop operators, MSOs, distributors, and strategic partners.

• Management and execution of tactical plans as well as operational support for the creation and review of scientific/medical assets. • Information tactics, planning, and coordination with agencies, tracking and managing timelines and progress, following up with internal/external stakeholders/agencies, and budget monitoring. • Development of process guidelines, workflows, diagrams, metrics and reports to create insights on the scientific/medical asset creation and review process. • Act as a trainer and point of contact for internal and external stakeholders to ensure the correct usage of platforms, guidelines and processes. • Keep up to date on company innovation strategies and help local implementation, if appropriate.