• Serves as a direct Line Manager for IG Forecasting team members • Leads the overall development, delivery and maintenance of forecasting tools, process, and deliverables • Tracks and monitors FTE resourcing and team output reports • Analyze operational project data as it pertains to relevant financial metrics • Prepare and present financial reports and analyses • Maintain portfolio-level financial forecasts • Responsible for establishing close relationships with IG Planning, Clinical Payments, Project Management and Site Activation to ensure accurate, complete and timely deliveries of IG Forecasts • Leads the development and maintenance of processes, policies, SOPs and associated documents concerning IG Forecasts • Oversee team of IG Forecasting Analysts working with Project Management to determine monthly invoicing and accruals • Manages vendor relationships and licensing strategy, alongside IG Planning, pertaining to IG Forecasting tools • Trains and mentors IG Forecasting team members on lines of communication, applicable tools, Working Instructions, preferred processes and SOPs • Provides expert guidance in the development/rollout of process improvement initiatives • Responsible for maintaining accuracy and completeness of all IG Forecasting task tracking • Assists other departments in leading or participating in departmental initiatives and additional training where necessary (i.e. IG Planning, Clinical Payments, Site Contracts) • Collaborates with IG Planning and Clinical Payments for improvement of departmental tools and processes related to IG Forecasting • Perform other duties as assigned

Role Description Junior Programme Manager with proven experience including overseeing small-scale programmes to join our team. The opportunity: - Lead teams to deliver high quality, complex project(s) on budget and within a specified timeframe to achieve the potential benefits defined in the business case. - Work closely with the Account Director to achieve productivity goals and contribute to the organisation’s overall success. What you’ll be doing: - Accountable for all delivery across the programme. - Analyse, evaluate, and overcome programme risks, and produce accurate programme reports for management and stakeholders. - Maintain organisational standards of satisfaction, quality, and performance, including the creation and implementation of ways of working at the start of a programme. - Create and implement effective ways of working at the start of the programme and ensure these are adhered to throughout the project lifecycle. - Track and manage dependencies between projects and workstreams, creating programme level plans to ensure these are addressed. - Ensure programme goals are reached by keeping the workstreams updated on progress and any changes that need to be made. - Provide support and guidance to project managers within your account and line management for several project managers outside of your account. - Maintain a resource plan showing resource commitment across the projects and keep track of potential end dates in association with functional lead personnel. - Track resource requests and manage fulfilment of these requests internally or externally as appropriate. - Develop strong relationships with VML team members and client stakeholders at all levels. - Work with the client to understand their vision and plan the programme of work to successfully achieve that vision to the greatest effect. - Define and implement programme level governance in conjunction with the client. - Manage third party vendors on behalf of the client. Qualifications - Experience in managing multiple teams across different workstreams (minimum 20 people if in a team management role). - Experience of software development Programme Management, ecommerce experience ideally within a retail environment. - Good understanding of the software development lifecycle & release management. - Some previous experience of eCommerce frameworks and hosting solutions. - Understanding of cloud/on-prem infrastructure. - Proven track record in the successful delivery of an ecommerce migration/Re-platform. - Strong stakeholder management skills. - Excellent negotiation skills & an ability to handle sensitive issues with tact & diplomacy. - Exposure to medium to large scale fixed price project delivery. - Experience in multi-vendor management. - Experience of managing people and financial budgets (including programme budgeting, monitoring financials etc.) ideally in an eCommerce environment. - Experience of overseeing 3rd parties. - Some experience of code management tools such as git, bit bucket, svn. - Interested in the implementation of Jenkins, git or other release pipeline tools. - Excellent risk management skills. - Minimum of three years’ experience working in an Agile environment. - Proven track record of working with organisations moving from Waterfall to Agile delivery approaches. - Working knowledge of Agile frameworks, Scrum and Kanban. - Effective leadership skills with experience of managing other project managers. - Strong time management & organisational skills. - Excellent communication and relationship management skills. - Good commercial knowledge, experience of contract negotiations would be advantageous. - Software Application Development related Project management experience (min 6 years). - Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint. - Excellent verbal and written communication skills in English. - This role requires alignment with US working hours (typically 11:00 AM to 7:00 PM), with occasional flexibility needed to support client requirements. Benefits - Opportunity to work with some of the most exciting brands around the world. - Prioritisation of your career development and help to grow your skills. - Empowerment to make a difference and respect for individuality. - Cultural values designed for impact-driven individuals: Heart, Brains and Courage. Company Description VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. - Recognized for innovative and human-first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. - Celebrated as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and Marketing Measurement & Optimization. - VML Health is one of the world’s largest and most awarded health agencies. - Global network powered by 26,000 talented people across 55+ markets. - Principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

• Ensure a maximum visual impact and an optimum shelf availability through merchandising techniques. • Implement and monitor promotional activities. • Point of buying materials placement and implementation. • Report on activities.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Role We are seeking a Regional Escalations & Incidents Manager to join our team in Tokyo, Japan in a hybrid role, reporting to the Director, CAP & Incident Management, within the Support Department. This is a high-visibility role responsible for leading the resolution of critical customer escalations and high-impact service incidents that put customer relationships, accounts, or business opportunities at risk. You will partner across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive coordinated action plans, executive communications, and post-incident improvements that support customers in Japan and the broader Asia-Pacific region. What you’ll do (Role Expectations) - Own the end-to-end management of critical customer escalations and high-impact service incidents for customers in Japan. - Lead cross-functional response efforts across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive timely resolution. - Establish action plans, communication cadences, stakeholder roles, and resolution milestones to keep complex issues on track. - Translate technical issues into clear business impact, risk, and customer-facing messaging for internal and external stakeholders, including executive audiences. - Drive post-incident reviews, track corrective and preventive actions through closure, and identify recurring themes to improve product, process, communication, and operational readiness. Who You Are (Success Profile) - Calm, decisive leader who can manage ambiguity and maintain momentum during high-pressure customer situations. - Strong cross-functional partner who builds alignment across technical teams, go-to-market teams, and leadership stakeholders. - Clear and credible communicator who can tailor messages for both technical audiences and executive decision-makers. - Customer-focused problem solver who takes ownership, exercises sound judgment, and drives issues through to resolution. - Organized operator who can balance multiple priorities while maintaining strong attention to detail and follow-through. What We’re Looking for (Minimum Qualifications) - Business-fluent Japanese and English, with the ability to lead executive-level communication in both languages. - Experience managing critical issues in a cross-functional environment, including working with sales, customers, and partners to resolve complex and business-critical situations. - Ability to communicate effectively about the product from an engineering-level discussion to a customer executive-level conversation. - Background in cybersecurity, network security, SaaS, or cloud operations. - 8+ years of experience in customer-facing roles across incident management, escalation management, technical account management, service delivery, support leadership, or critical situation management. What Will Make You Stand Out (Preferred Qualifications) - Strong ability to influence, negotiate, and delegate effectively across cross-functional teams. - Demonstrated ability to lead and motivate others in complex, high-pressure environments. - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. #LI-JK3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.