Role Description Respond to customer queries via phone and written channels in a timely and accurate way. - Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods. - Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies. - Follow up with customers to ensure their issues are resolved. - Treat serious and sensitive consumer contacts following the specific guidelines. - Behave as an ambassador for our brands and products. - Inform customers about new products, functionalities, and campaigns, if any. - Gather consumers' feedback and complete a FAQ database and knowledge-based documents. - Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making. - Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner. - Redirect consumers' questions to appropriate stakeholders in case of impossibility in providing an answer. Qualifications - Advanced Written and Spoken Knowledge in English. - Bachelor’s degree in Nutrition/Dietetics, Life Science, Food Science, or similar. - 1 year+ Experience advising clients to make good food intake choices and meal planning. - Baby and adult nutrition knowledge (steps for baby and diet intake for adult). - First experience in customer relations. - Excellent communication and problem-solving skills. - Capable of Multi-tasking and being autonomous while working remotely. - Attention to details, flexible and willing to learn new ways of work and technologies. Benefits - Development of expertise in Nestlé’s Shared Solutions Business. - Immersion in a culturally diverse team. - Local and international exposure. - Flexible working environment. - Engagement and wellbeing activities. - Competitive salary and annual bonus according to your performance. - Meal allowance card. - Flex Benefits - at NBS you can choose what benefits are more suitable for you. - Make part of the Nestlé Club and get discounts with several partners. - Free coffee (and good coffee) at the office. - Shop with special discounts for employees. - Company equipment according to professional needs. - Medical support available at the office. - E-learning courses and training program to get you where you aim to be. - Career progression and possibilities for international career.

Role Description As our Creator Partnerships Coordinator, you'll be the operational backbone of Rythm's creator program. You’ll keep the machine running so our partnership engine can scale. You'll report directly to the Head of Partnerships and own the day-to-day execution across: - Creator recruitment - Onboarding - Content collection - Performance tracking - Creator communications This is a role for someone who is highly organized, proactive, and thrives in fast-moving environments. You'll be the connective tissue between Rythm and our growing network of creators, making sure nothing slips and every creator has what they need to deliver. If you're detail-obsessed, love owning a process end-to-end, and want to grow inside a high-performance marketing team at one of health tech's fastest-moving companies, this is your seat. Qualifications - 1–3 years of experience in influencer marketing, creator management, or a related coordination role. - Extremely organized: manage multiple workstreams at once without dropping the ball. - Strong written communicator: write clearly, concisely, and represent the brand well. - Comfortable in Google Sheets and spreadsheet-based tracking systems. - Familiarity with Meta Business Suite or willingness to learn quickly. - Self-directed and comfortable with ambiguity: don't wait to be told what to do next. - Genuine interest in health, wellness, or the creator economy. Requirements - Source and build prospect lists of creators aligned with Rythm's audience and content pillars. - Research and compile contact information for outreach. - Send and manage initial outreach and follow-up sequences. - Track and maintain creator pipeline stages across internal tracking systems. - Collect creator shipping addresses and onboarding information. - Send contracts and track signed agreements. - Add new creators to spreadsheets and internal systems. - Walk creators through whitelisting process and ensure ad account access is confirmed. - Follow up on outstanding permissions and troubleshoot any Meta whitelisting issues. - Ensure each creator is fully set up and ready before their first deliverable. - Coordinate kit shipments to creators and track delivery status. - Follow up on missing or delayed packages and manage inventory requests with the warehouse team. - Ensure all creator content is collected, organized, and uploaded in a timely manner to support the editing and paid social pipeline. - Request and follow up on content deliverables. - Update creator scorecards and maintain monthly performance reports. - Track spend, ROAS, and CPMs across the creator portfolio. - Flag performance trends and anomalies to the Head of Partnerships. - Serve as day-to-day point of contact for creators, agents, and managers. - Respond to creator questions, handle requests, and follow up on overdue deliverables. - Schedule calls and manage creator calendars. - Coordinate creator attendance and logistics for brand events and shoots. - Gather travel information and manage creator scheduling for activations. - Some travel required for brand events and creator activations. - Coordinate with the events team on creator attendance, logistics, and content needs. - Communicate with warehouse and customer support on creator-related needs. Benefits - The opportunity to help define the future of personalized health. - High ownership and visibility from day one. - A small, collaborative, mission-driven team. - Ability to shape both product and design culture early. - Highly competitive base salary. - Flexible, remote-friendly work environment. - Meaningful work that genuinely impacts people’s lives. - Equity: Meaningful equity stake aligned with the scope and seniority of this role. - Monthly Rythm Health membership with full access to at-home blood testing and personalized health insights. - Paid Time Off + Company Holidays. - 401(k). - Professional development stipend.

• Appear on camera regularly across Reels, TikToks, trends, talking head, and storytelling formats • Partner with the Social Media Manager on scripts, concepts, and hooks before filming • Develop and test content formats fast. Kill what doesn't work, double down on what does • Produce UGC-style and paid ad content that converts across the funnel • Track performance weekly and connect content decisions to growth metrics • Stay ahead of platform trends and bring native ideas to the table • Collaborate on campaign moments, product launches, and patient stories

• Ideate and conceptualize high-engaging content that reflects brand's aesthetic • Use and create content on social media daily • Manage multiple projects with varying deadlines simultaneously • Collaborate with teams to develop creative ideas based on client briefs • Gather insights to improve and create better work