• Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion • Design and implement optimal Ona environments and provide hands-on technical coaching to drive success • Deeply understand customer workflows and AI developer initiatives • Improve onboarding efficiency through tooling development and product feedback • Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale

• Lead customer onboarding and implementation for AISim Physics and ML-based solutions, including technical discovery, solution design, configuration, and production readiness. • Serve as a trusted technical advisor to Product and Engineering teams; run architecture workshops and technical deep dives. • Build and maintain reference architectures, integration patterns, and implementation runbooks to improve time-to-value and reduce onboarding friction. • Drive enterprise-grade deployment best practices across security, identity/access, networking, observability, reliability, and cost/performance optimization. • Provide technical escalation support and root-cause analysis in partnership with Engineering; contribute to durable fixes and documentation. • Contribute to field motions as needed (solution scoping, demos, proof-of-value plans, RFP/security responses).

• Lead in-depth technical discovery sessions and deliver tailored product demonstrations that address customer mission requirements and technical constraints. • Own the end-to-end execution of proofs of value (PoVs), including technical scoping, environment setup, customer guidance, and evaluation against success criteria to secure technical wins. • Apply expertise in federal compliance and secure architectures (e.g., FedRAMP, NIST, RMF) to ensure effective deployment within restricted government environments. • Act as the technical voice of the customer, partnering with Product and Engineering teams to provide field feedback and influence roadmap priorities for public sector use cases. • Manage assigned accounts with a high degree of ownership, proactively identifying risks, driving opportunities, and operating independently in a fast-paced environment.

• Architect, design, and develop complete, reusable, and customer-agnostic security solutions, use cases, and templates for the Swimlane Turbine platform. • Convert proof of concepts and ideas into highly functional, scalable, and maintainable solutions for our product marketplace. • Integrate AI into security workflows, leveraging Turbine’s agentic AI capabilities to automate complex decision-making. • Collaborate with Product Management and UX teams to define functional specifications and translate customer needs into technical designs. • Act as a key subject matter expert on security domains and the practical application of AI and LLMs in security automation. • Master the Swimlane Turbine platform, using its low-code canvas to build sophisticated automation playbooks, custom user interfaces, and insightful dashboards.