• Attend District meetings to communicate service metrics and other information. • Monitor Managers participation in SSC led captainship program. • Communicate and follow up on merchandising issues. • Uphold, maintain, and support all lawful company policies and positions. • Coach and mentor direct reports and provide ongoing performance feedback. • Set expectations and priorities, assist with assigned tasks. • Conduct store visits and monitor reports across day and night teams. • Hold Team accountable for expenses. • Utilize regional captainship program to identify and resolve local and national issues. • Pull key merchandising and operational reports.

• Supports and enables advanced troubleshooting and drives resolution • Participates in interfaces with business stakeholders and IT teams • Documents, reviews and ensures quality and change control standards are met • Provides after hours, overnight, and weekend on-call support • Develops requirements and specifications for project and product lifecycles • Engages vendors as needed to resolve or proactively remediate issues • Reviews and analyzes reports on call volume, quality, etc. • Produces and updates content for knowledge base articles and training for product support team

• Competitor & Margin Research: You will dig deep into local competitor pricing, shipping offers, and margins, then hand over your data and recommendations directly to our pricing team. • Site-Search & Merchandising: You will look at what locals are actually searching for and optimize our Shopify collections and Doofinder settings to push our high-margin products. • Funnel & Checkout Optimisation: You will analyze exactly where local shoppers are dropping off in the funnel and share your insights with the dev team so they can implement the necessary changes. • Frontend & UX Tweaks: You will collaborate with other team members to update Shopify banners, landing pages, and local review widgets to ensure they match regional holidays and trust standards. • Local Partnerships & Influencer Scouting: You will keep an eye out for barter deals with local companies and actively search for micro-influencers to drive local awareness. • Localization & Copy Updates: You will use Helium 10 to find local keyword and translation gaps, and then head right into the Shopify apps to update the product pages yourself.

Role Description Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will: - Manage designated corporate accounts - Develop and solicit new business - Drive total hotel revenue from rooms, catering, and F&B outlets - Address business needs - Explore new opportunities - Expand existing business through promotional efforts and sales channels As a Senior Sales Manager, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Benefits At Hilton, our exceptional care extends to you with unmatched perks and benefits, including: - Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program - Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future - Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones - Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care - Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) - Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered *Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan. Company Description At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.