careers.homedepot.com
Major Incident Manager
Location
United States
Posted
4 days ago
Salary
$80K - $220K / year
Seniority
Senior
Job Description
Major Incident Manager
The Home Depot
• Supports and enables advanced troubleshooting and drives resolution • Participates in interfaces with business stakeholders and IT teams • Documents, reviews and ensures quality and change control standards are met • Provides after hours, overnight, and weekend on-call support • Develops requirements and specifications for project and product lifecycles • Engages vendors as needed to resolve or proactively remediate issues • Reviews and analyzes reports on call volume, quality, etc. • Produces and updates content for knowledge base articles and training for product support team
Job Requirements
- 3-5 years of Incident Manager experience (not incident response)
- Deep understanding and working knowledge of ITIL
- Advanced level of Problem Record Management
- Working understanding of Optic
- Highly proficient in Teams, Slack, Gemini, Copilot, PagerDuty, Tableau and the MS office suite
- Must be legally permitted to work in the United States.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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