• Lead strategic sales across the industry, engaging senior executives—particularly Heads of IT, Data, Finance, R&D, Supply Chain, and Commercial. • Identify and influence key decision-makers across front, middle and back office functions to promote EXL’s Life Sciences analytics, digital, and AI-driven solutions. • Achieve an annual growth rate of at least 30% across the industry, while maintaining a gross margin above 40%. • Develop and execute multi-year growth strategies focused on expanding EXL’s Life Sciences portfolio across named accounts. • Uncover opportunities to extend services into new operational and research domains, including both competitive and sole-source deals. • Collaborate closely with Account, Delivery, and Product teams to cross-sell and up-sell within client organizations. • Translate client pain points across R&D, regulatory, commercial, supply chain, and patient support into tailored technical and data solutions. • Partner with EXL’s Product, Data Science, and Life Sciences Solutioning teams to co-create customized offerings. • Lead solution design and contract negotiations, ensuring alignment on scope, deliverables, and commercial terms. • Serve as the strategic advisor and relationship owner for C-suite and functional leaders within client organizations. • Map client strategic priorities, represent their perspective within EXL, and ensure alignment with EXL’s strategic roadmap. • Participate in Monthly and Quarterly Business Reviews, emphasizing performance, innovation, and growth. • Maintain detailed oversight of revenue, profitability, forecasts, and client satisfaction metrics. • Maintain a balanced pipeline of new opportunities across EXL solution set. • Articulate business impact and measurable value realized by clients through EXL partnerships. • Stay ahead of competitive dynamics in client accounts with clear differentiation strategies. • Serve as an escalation point for client concerns and handle amendments or renewals of Statements of Work (SOWs). • Mentor and inspire client-facing teams to think strategically and deliver measurable business outcomes. • Collaborate with peer leaders across EXL’s Strategic Client and Delivery teams to ensure seamless execution and long-term partnership success.

• As a Pre-Sales Solution Architect, you will bridge the gap between business needs and solution delivery. Your primary responsibility will be to create compelling technical and business solutions for RFPs, RFIs, and proposals while ensuring cost-effective, competitive, and profitable pricing strategies. • Translate business needs into clear, compelling proposal content and solution blueprints. • Work closely with sales, proposal managers, and SMEs to ensure solutions are technically sound and aligned with business goals defined in the RFPs. • Develop pricing models and strategies that balance competitiveness, profitability, and client value. • Stay informed about industry trends, competitive benchmarks, and market pricing to refine proposal strategies. • Develop templates, playbooks, and best practices for future proposals and solution design. • Data & Analytics: Define strategies for data integration, analytics modernization, and AI-driven insights. • GenAI & Automation: Integrate Generative AI, machine learning, and intelligent automation into solutions where relevant. • Cloud & Infrastructure Modernization: Architect cloud-first, hybrid, and multi-cloud solutions supporting digital transformation. • Security & Compliance: Ensure robust security frameworks, compliance standards, and identity/access management in proposed solutions. • Digital Transformation: Align solutions with emerging tech trends (IoT, low-code/no-code platforms, enterprise mobility, API ecosystems).

• Make high-volume outbound calls to customers who have completed free trials. • Present the product and subscription service clearly, persuasively, and professionally. • Handle objections calmly and guide hesitant customers toward a positive decision. • Support customers struggling to continue their plan and resolve basic account or billing queries. • Monitor personal call and conversion performance. • Meet and exceed daily, weekly, and monthly KPIs. • Share insights, tips, and best practices with the wider team. • Build rapport quickly and maintain a friendly, professional tone. • Deliver consistent, high-quality interactions that reflect the brand values. • Adapt to customer needs while maintaining focus on retention goals.

• Identify, pursue, and secure new business opportunities with high-value clients while maintaining and expanding existing relationships. • Understand client needs and deliver tailored solutions that align with their business goals. • Consistently meet or exceed quarterly and annual sales targets through strategic planning and execution. • Maintain a robust sales pipeline using CRM tools, ensuring timely follow-ups and accurate forecasting. • Partner with marketing, product, and customer success teams to ensure seamless client onboarding and satisfaction. • Stay informed on industry trends, competitor activity, and emerging opportunities to position our offerings effectively. • Present proposals and negotiate contracts with C-suite stakeholders and decision-makers.