• Design, build, and maintain internal tools that improve team efficiency and data accuracy • Automate repetitive or error-prone workflows across customer support, onboarding, sales, and finance • Manage and maintain integrations between systems (e.g., CRM, billing platforms, product data) to ensure reliable data flow • Lead efforts to triage and troubleshoot customer-related issues in partnership with internal teams • Support engineering initiatives for the AI Product team • Define, document, and standardize business data processes and data lineage across systems • Build dashboards, scripts, and data pipelines to improve reporting accuracy and visibility • Partner with business operations stakeholders to understand pain points and translate them into scalable engineering solutions

• Manage teams responsible for the delivery of digital marketing solutions • Act as the primary daily client contact • Ensure timely and quality delivery of various digital solutions • Work directly with client contacts on tactical campaign tasks • Manage campaign schedules and timelines • Monitor the day-to-day delivery of digital marketing services

• Establish our overall strategy for supporting developers, researchers and enterprises who want to have more control over their AI. • Build and maintain Adaption's developer community spaces (Discord server, forums) from the ground up, answer questions, capture feedback, and turn it into actionable issues for the team • Organize and lead meetups, hackathons, office hours, and live streams that introduce Adaption to new developer audiences • Collaborate with developer groups, universities, accelerators, and open-source communities to co-host and amplify high-quality events • Spotlight user projects and design partners (case studies, writeups, guest talks). • Build automations and systems that make community operations scale - when you do something twice, you figure out how to do it better the third time • Work closely with technical and marketing teams on cross-functional projects and feedback loops • Stay connected with community members over time, keeping a mental map of who's doing interesting work, who should meet who, and what people are building

• Monitor payment infrastructure and key metrics • Handle payment incidents — failed payments, refunds, disputes/chargebacks • Implement automations (including AI, tooling, no-code) • Ownership: initiate and independently implement process improvements • Investigate complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, root cause analysis) • Communicate with users on payment issues (refund requests, disputes, unauthorized payments) via ticket-based systems • Handle fraud cases and analyze fraud patterns • Work with SLAs, escalations, and incident prioritization • Collaborate with stakeholders (product, tech, finance) • Share expertise and contribute to team development.