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Welcome to SKELAR
Billing Operations Excellence Specialist
Location
United States
Posted
93 days ago
Salary
0
Seniority
Senior
Job Description
Billing Operations Excellence Specialist
SKELAR
• Monitor payment infrastructure and key metrics • Handle payment incidents — failed payments, refunds, disputes/chargebacks • Implement automations (including AI, tooling, no-code) • Ownership: initiate and independently implement process improvements • Investigate complex payment cases (unauthorized payments, chargeback threats, suspicious transactions, root cause analysis) • Communicate with users on payment issues (refund requests, disputes, unauthorized payments) via ticket-based systems • Handle fraud cases and analyze fraud patterns • Work with SLAs, escalations, and incident prioritization • Collaborate with stakeholders (product, tech, finance) • Share expertise and contribute to team development.
Job Requirements
- Experience in payments/billing/fintech/operations
- Hands-on experience with failed payments, refunds, disputes; understanding of chargeback lifecycle; basic knowledge of fraud patterns
- Experience in or strong interest in process automation
- High level of ownership and accountability
- Experience with ticket-based systems (Zendesk or similar)
- Ability to work with SLAs and handle escalations
- Analytical approach to problem investigation
- English — B1+.
Benefits
- Real impact on payments processes and the business
- Space for initiatives and automation
- Career growth tied to results, KPIs, and ownership
- Remote work, compensation reviews, bonuses
- Health insurance and paid time off
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