• Execute and oversee the technical implementation of retention marketing programs across client accounts • Transform strategy into execution by building and maintaining email, SMS, segmentation, automation, and onsite conversion experiences • Support account audits, onboarding projects, and technical account setup • Lead migrations from platforms such as Attentive, Mailchimp, and others • Perform technical QA across campaigns, flows, segments, forms, and integrations

• Own the full implementation lifecycle for new employer and partner accounts from contract signature through go-live and into ongoing configuration support • Build and manage detailed project plans with clear milestones, owners, and timelines; keep internal and client stakeholders aligned throughout • Lead client-facing kickoff calls and working sessions, serving as the primary point of contact during implementation • Coordinate across Sales, Partnerships, Product, Clinical, and Operations to ensure seamless handoffs and on-time launches • Configure and manage technical setup including HRIS connections, SSO integrations, data feeds, and eligibility file processing • Troubleshoot integration issues and escalate appropriately, partnering with Product and Engineering when needed • Develop and refine implementation playbooks, templates, and processes that scale as the business grows • Track implementation KPIs including time-to-launch, issue resolution time, and launch quality; surface trends to drive continuous improvement • Maintain clean documentation in CRM and project management tools throughout the client lifecycle • Support the Customer Success team post-launch with configuration changes, re-implementations, and expansion onboarding

• Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation. • Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines. • Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines. • Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly. • Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.

Role Description Implementation Monitoring (IM) is a structured, country-led approach designed to systematically track the progress of immunization programmes aimed at reaching zero-dose and under-immunized populations, particularly in underserved settings. These include urban poor communities, fragile and humanitarian contexts, pastoralist and remote populations, and other marginalized groups experiencing inequities in access to immunization services through a subnational focus. Currently, monitoring of ZD is primarily done after the fact, based on vaccination coverage. While some data is available on vaccine stock at local level and compiled in Thrive, other data is not available. Implementation Monitoring will use additional health systems and in process indicators at local level on the pathway of change to determine whether the area is on track for coverage and equity improvements or need course correction. Data will be analyzed and used at local level and inform national and global priorities. The approach focuses on the routine monitoring of programme implementation through a combination of core and context-specific indicators to identify bottlenecks on the critical pathway of change, support timely course correction, strengthen accountability, and improve programme performance. Implementation Monitoring is intended to reinforce a continuous cycle of data-driven decision-making, programme action, learning, and adaptation at subnational and national levels. Building on lessons learned from implementation monitoring pilots, the Big Catch-Up experience under Gavi 5.0, and Thrive 360, UNICEF proposes scaling up this approach in Gavi 6.0 to strengthen accountability, improve programme responsiveness, and accelerate equitable immunization coverage in priority countries. The proposed implementation monitoring approach is expected to: - Improve programme accountability and visibility - Strengthen data-driven decision-making at local and national levels - Enable timely identification and resolution of implementation bottlenecks - Improve coordination across stakeholders - Enhance equitable immunization coverage and service delivery - Institutionalizing continuous learning and adaptive programme management Qualifications - Master's degree in Public Health, Epidemiology, Monitoring and Evaluation, Health Systems Management, International Development, or a related field. Requirements - Substantial professional experience supporting immunization, equity-focused programming, and implementation monitoring initiatives, including field experience at operational level. - Strong technical expertise in programme performance monitoring, data analysis, reporting systems, and stakeholder coordination, preferably within UNICEF, WHO, Gavi, or other donor-funded public health programmes. - Experience working across multiple countries, particularly in low-resource or humanitarian settings, will be highly desirable. - Minimum of 8 to 10 years of relevant professional experience in immunization, public health, monitoring and evaluation, or health systems strengthening. - Demonstrated experience developing implementation monitoring frameworks, indicators, reporting tools, and performance tracking systems. - Strong analytical and data management skills, including experience with Power BI or similar dashboard and data visualization platforms. - Familiarity with zero-dose, equity-focused immunization programming, and Gavi-supported initiatives. - Proven ability to coordinate with multiple stakeholders, including governments, UNICEF, WHO, donors, and country teams. - Excellent report writing, presentation, facilitation, and communication skills. - Ability to manage multiple tasks and deliver quality outputs within tight timelines. - Fluency in English required; knowledge of French or another UN language is an asset. Benefits - Attractive compensation and benefits package. - Diverse opportunities for professional and personal development. Company Description UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built. We welcome everyone who wants to belong and grow in a diverse and passionate culture.