9amHealth logo
9amHealth

Specialized care that’s actually there—every step of the way

Implementation Manager

Location

United States

Posted

4 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Implementation Manager

9amHealth

• Own the full implementation lifecycle for new employer and partner accounts from contract signature through go-live and into ongoing configuration support • Build and manage detailed project plans with clear milestones, owners, and timelines; keep internal and client stakeholders aligned throughout • Lead client-facing kickoff calls and working sessions, serving as the primary point of contact during implementation • Coordinate across Sales, Partnerships, Product, Clinical, and Operations to ensure seamless handoffs and on-time launches • Configure and manage technical setup including HRIS connections, SSO integrations, data feeds, and eligibility file processing • Troubleshoot integration issues and escalate appropriately, partnering with Product and Engineering when needed • Develop and refine implementation playbooks, templates, and processes that scale as the business grows • Track implementation KPIs including time-to-launch, issue resolution time, and launch quality; surface trends to drive continuous improvement • Maintain clean documentation in CRM and project management tools throughout the client lifecycle • Support the Customer Success team post-launch with configuration changes, re-implementations, and expansion onboarding

Job Requirements

  • 5+ years of experience in implementation, customer onboarding, project management, or a related role; digital health or SaaS experience preferred
  • Demonstrated ability to manage multiple complex implementations simultaneously without dropping the ball
  • Comfortable with technical concepts and hold your own in conversations about data formats, file transfers, SSO, and API integrations
  • Experience working with benefits administration systems, or employer group data is a strong plus
  • Highly organized with excellent project management instincts; familiarity with tools like Asana, Slack, Confluence, and Jira
  • Strong communicator who can translate technical details for non-technical clients and business context for internal teams
  • A proactive problem-solver who finds issues before clients do and owns them through resolution
  • Experience in B2B2C or employer-facing environments is a plus

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance
  • Flexible PTO
  • Remote work options
  • Professional development budget
  • Support for continuing education

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